$19/hr
Front Office Assistant
Amplifon · Irving, TX
Job description
Job Description Amp Up Your Career We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career. In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound. For privacy reasons, please do not visit or contact the local Miracle-Ear stores regarding your application. All applications must be submitted online for review by our regional team. Compensation: $19.00/hour Schedule: Monday-Friday, 8:30am-5:00pm Benefits Offered: • Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits. • Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave. • Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP). • Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms. Responsibilities: Customer Journey Management • Support the customer intake process by setting appointment expectations and delivering a quality experience throughout. • Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone. • Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Store Administration & Operations • Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins. • Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations. • Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices. Retail Sales & Marketing Support • Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. • Prepare customer appointments and engage in the sale of hearing aid accessories. Must-Have Qualifications: • Education: High school diploma or equivalent. • Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role. • Appointment Management: 2+ years of experience with appointment setting and customer database management. • Communication: Comfortable handling both inbound and outbound calls. • Technical Skills: Proficiency in Microsoft Office and Windows. Preferred Qualifications: • Experience working in a healthcare setting is preferred. • Background in administration, reception, or customer service. • Motivated to help drive sales goals and contribute to a purpose-driven environment. Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we're committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience. Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #INDC
More jobs in Irving, TX
Delivery Driver - Work When you want
DoorDash · Irving, TX
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo
Remote Customer Service Associate III
Clearwater Paper And Manchester Industries · Irving, TX
The successful incumbent possesses a strong command of the company’s customer service policies and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The customer service specialist must be able to perform their duties with minimal su
Remote Customer Service Representative/ Scheduler
Affordable Appliance Repair · Irving, TX
In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build r
Warehouse Associate - Irving
Sonepar Group · Irving, TX
Warehouse Associate - Irving Req ID: 46614 Date: May 8, 2026 Location: Irving, TX, US, 75038 Company: Sonepar Brand: Crawford There's a Place for You at Crawford Electric Supply. A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being "Powered by Difference" means we respect and value diverse perspectives. Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. It's time to energize your future! Don't miss out on this electrifying opportunity apply today! Position: Warehouse Associate Location: Irving, TX About Crawford: If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it's time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below: Adapt: Effectively embrace new situation and people Dare: Appropriately challenge the status quo Learn: Learn from others, from mistakes, and self-improve Responsibilities • Receive, verify and package product for shipping (shrink wrapping, boxing, labeling) • Stage product for loading • Load product onto truck • Unload materials from truck • Move materials to warehouse for storage • Move waste to dumpsters • Responsible for quality control. No damaged product is sent out. No damaged material is accepted in • Operate within standard operating procedures (SOPs) and OSHA safety standards • Operate Powered Industrial Trucks (PIT). Stand up, reach truck, order picker and sit-down propane forklift • Complete daily logs for PIT • Adhere to all Processes • Clean and maintain work areas • Other duties as assigned Qualifications • 2 + years or more related experience and/or training • Reading, writing and arithmetic skills • Punctual and excellent attendance • High school diploma or equivalent • PIT proficiency, reach truck, order picker, "sit down" propane. Current certification a plus • Manual dexterity required for operating machinery and handling small parts • Ability to lift to 30 pounds and walk, stand for long periods of time Reasons To Join Our Team Earning Potential: You can expect to earn a wage that is competitive and provides a reliable/steady paycheck. Development: Associates who begin in our warehouse have grown and become active in other areas of the business such as leadership, operations, HR, and sales. Benefits: Our full-time associates are eligible for a range of benefits including, health care, 401 (k) savings plan, dental, vision, paid time off, and lots more. Engagement: Our warehouse environment is fast paced and keeps you actively engaged Environment • Long and varied hours required occasionally • Ability to work mandatory physical inventory • Ability to work in extreme hot or cold environment • Ability to work in dusty conditions Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer Crawford is a subsidiary of Sonepar USA. What We Offer You We offer great family-friendly benefits to full-time associates: Healthcare plans Dental & vision Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Assistance Program (EAP) We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported. Ready to join the fun? Apply today and become part of the Crawford Crew where we work hard, laugh often, and always have a spark to share! Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.