$15.50/hr
Temporary Call Center Universal Agent, US (Remote)
carter's · Tulsa, OK
Job description
Temporary Call Center Universal Agent Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work,constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). $15.50/hr Equipment including laptop, mouse, headset, and extra monitor are provided! 30% employee discount plus additional perks and discount programs 50% - Customer Interaction & Communication: • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: • Use technology tools as directed and within established guidelines to support daily tasks • Participate in individual and team training sessions to stay current with knowledge and best practices • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities • Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: • Complete necessary documentation to manage customer complaints and solutions • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems • Maintain confidentiality of the organization's customer data WE'D LOVE TO HEAR FROM YOU IF: Must have: • 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Preferred skills and experience: • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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" Licensed Psychiatric Nurse Practitioner Wage: Up to $199/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
Delivery Driver (CFC 680 Tulsa, OK) The Delivery Driver will be heavily involved in handling regular deliveries to our Commercial Customers. You will work out of our Commercial Fulfillment Center to deliver quality products and an amazing level of service to all customers who are placing orders through this market-serving hub. Essential Duties and Responsibilities • Partner with Commercial Fulfillment team to handle all aspects of product delivery to business customers. • You will be expected to deliver the Ace brand promise of helpful and amazing service at all times through professional conduct and a proactive approach to solving the problems of customers as they are spotted. • You will handle or assist picking up or receiving, pulling, packing and loading products to be delivered. • As you engage customers at their place of business you will take note of various customer needs or selling opportunities and pass those along to the assigned Account Manager or Business Development Manager. • Occasionally assist regular store retail operations with delivery of retail products as long as those deliveries don't slow the pace of commercial deliveries and regular sales to commercial customers. • Recommend product stocking or special order needs to the Commercial Fulfillment Center Specialist and at times the assigned BDM. • Observe and obey all traffic laws and operate safely and efficiently while operating any and all Westlake Ace equipment. • Perform other related duties and special projects as assigned. Other Essential Requirements • Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: • SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise. • PASSION Showing our love for the work we do, our customers, and our associates. • RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued. • INTEGRITY An authentic commitment to moral and ethical behavior. • TEAMWORK Together we can achieve extraordinary things. • EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement. Minimum Skills, Requirements and Qualifications • High School or GED equivalent required. • Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities. • Able to foster teamwork and collaboration. Can motivate others both internal and external to perform enthusiastically. • Excellent PC skills including skilled knowledge of Excel, Word, PowerPoint & Outlook as well as various MS Operating Systems. • Ability to work independently. • Ability to work flexible hours. • Ability to safely operate vans, trucks, forklifts and other material handling equipment. • Standing, walking, lifting (50lbs or more) and climbing. Compensation Details $17.00 per hour Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.