Customer Services Support Operator
Ampcus · Spokane, WA
Job description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Services Support Operator Location(s): Cary, NC (Hybrid: Tuesday-Thursday in office) Description Apply now for the position of Customer Account Order Professional, and you will be responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders. This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments. Your role: • Order Management: • Oversee the entire order-to-delivery process for assigned customer accounts. • Ensure accurate and timely entry of customer orders into the system. • Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment. • Customer Relationship Management: • Act as the main point of contact for customer inquiries related to orders including but not limited to written requests and phone inquiries. • Develop and maintain strong relationships with key customer accounts. • Understand process and system complexities to resolve customer issues and concerns professionally in a timely and effective manner. • Understand the customer's internal processes and business needs while delivering solutions within our established processes and business requirements. • Coordination and Collaboration: • Work closely with sales, marketing, logistics, and production teams to coordinate order fulfillment. • Communicate order status, delays, and any issues to customers proactively. • Collaborate with the finance department to resolve any billing or payment issues. • Conduct meetings and presentations to educate healthcare professionals about our processes, systems, and self-service tools. • Data Management and Reporting: • Maintain accurate records of customer orders, accounts, interactions, and transactions. • Generate and act on reports that provide order status, delivery performance, and customer satisfaction. • Analyze order data to identify trends, issues, and opportunities for improvement. • Process Improvement: • Ability to adapt to rapidly changing processes and environments • Identify areas for improvement in the order management process. • Implement best practices to enhance efficiency, accuracy, and customer satisfaction. • Participate in cross-functional projects aimed at improving the overall order-to-cash process. Your expertise: • Education and Experience: • Bachelor's degree in Business Administration, Supply Chain Management, or a related field or equivalent experience. • Minimum of 2-5 years of experience in order management, customer service, or account management. • Skills and Competencies: • Strong understanding of order processing and supply chain management principles. • Proven track record of success in account/customer management. • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. • Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change • Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods. • Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes • Detail-oriented with strong organizational and time-management skills. • Ability to work independently and as part of a team. • Problem-solving skills with a proactive approach to addressing issues. Preferred qualifications: • Experience in the healthcare or medical device industry. • Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint). • Ability to understand complex healthcare products and services and effectively communicate their value to customers. • Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements. Experience Required: • 0-3 years of customer service experience, or an equivalent combination of education and experience Working Hours: • 08:30 AM - 05:00 PM (Hybrid schedule as noted above). Must-Have Skills: • Excel • Customer service experience • Microsoft platforms • Client management systems • Reporting and analysis Nice-to-Have Skills: • SAP Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
More jobs in Spokane, WA
Restaurant Delivery - Start Earning Quickly
DoorDash · Spokane, WA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Spokane, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
New CDL Positions Open. Great Benefits. Top Pay. Hiring Now. Apply Today!
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. • Make your well-being a priority with multiple top-tier health insurance options. • Explore educational opportunities with Lowe's tuition assistance program. • Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. • Gain extra savings with a 10% Associate Discount. • Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit . Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Key Responsibilities • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. • Assist customers with locating and handling merchandise • Down stock merchandise by looking for empty areas on shelves and replenishing supplies • Process orders and deliveries accurately so customers receive merchandise as expected and on time • Cross-functionally train in other areas of the store to help deliver the best customer service • Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) • Guide customers through shopping or checkout • Complete other duties as assigned Minimum Qualifications • 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information • 6 Months Experience using common retail technology, such as smart phones and tablets • Reading, writing, and performing basic arithmetic (addition and subtraction) • Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications • 6 months of Retail and/or customer service experience • Bi-lingual skills • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com . Pay Range: $17.13 - $18.40 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit . Associate Benefits ( ) • Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals. • Health, Dental and Vision insurance • Life and Disability insurance • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time • Flexible spending and health savings accounts • 401(k) Retirement account with company match • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs • Education support programs, including tuition assistance and trade skills scholarships • Business Travel Accident insurance • Maternity and Parental leave • Adoption assistance • Lowe's Associate Discount and broad discount platform • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com . Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Pay Range: $17.13 - $18.40 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit