$17.25–$19/hr
Customer Care Representative I
Quest Diagnostic · Spokane, WA
Job description
Customer Care Representative I - Lenexa, KS Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Start date: August 17th Training: Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central. Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central. Pay Range: $17.25 - $19 per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • HealthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • And so much more! Responsibilities • Supports assigned client group(s) performing routine complexity health related customer excellence activities. • Typically makes routine outbound, health related customer calls following set scripts, procedures. • Maintains complete customer/patient confidentiality for all health, personal and other customer information. • Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. • Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. • Supports all client group(s) based on business needs. Qualifications Required Work Experience: • 1-year related customer service excellence experience. Preferred Work Experience: • Health care and laboratory related experience. • Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: • Consistent exceptional customer service, accuracy and quality focus required. Knowledge and Competencies: Align to Quest Culture & How We Work: • CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. • CARE - We show each person they matter. • COLLABORATION - We commit teamwork - inside and outside of Quest. • CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. • CURIOUSITY - We ask vital questions in search of richer answers. • FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. Skills: • Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. • Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Knudtsen Foothills ABRA Spokane, WA Pay Range: $19.00/hour - $20.00/hour Knudtsen is a family-owned and operated company that provides the community with new and used cars, a full-service body shop and service department, as well as Genuine Lincoln, Mazda and GM Parts. At Knudtsen, we strive to be a team and truly value our relationships with each other, our customers, and the community. Applicants should be excited about working with people, want to continue their own professional development, and have the desire to be an integral part of a team. If this sounds like you, come join our family for a rewarding opportunity in service! Our Core Values: • Relationships • Legacy • Passion • Excellence • Transparency Why Knudtsen? At Knudtsen, we are committed to our employees, customers, and the community in which we live, work, and play. We love supporting and attending local events and encourage our employees to get involved as well! Additionally, we have some great benefits: • Employer sponsored insurance - medical, dental, vision for employees and dependents • Life insurance plans • Paid time off • Training and education assistance • Employee purchase discounts • 401(K) Retirement Savings Plan (4% Employer Match!) • Community service opportunities Summary of Position Knudtsen Foothills ABRA Body Shop Porter & Parts Inventory Assistant plays a key support role in the daily operations of Knudsten Foothills ABRA. This hybrid position is primarily responsible for maintaining shop cleanliness, washing and preparing vehicles, and assisting technicians and staff with general shop tasks. A smaller but important portion of the role involves supporting the parts department by checking in incoming parts, verifying accuracy and quality, and organizing parts for efficient workflow. This position is ideal for someone who is detail ? oriented, dependable, and comfortable working in a fast ? paced automotive environment. While prior experience is helpful, we are willing to train the right candidate who brings a strong work ethic and a positive attitude. Body Shop Porter Duties • Wash, vacuum, and detail customer vehicles before and after repairs • Thoroughly check that all blends are properly buffed • Confirm all lights and blinkers work correctly • Deliver vehicles for work to be completed by outside vendors and retrieve when completed • May pick up from or deliver parts to outside vendors. • Assist with customer vehicle drop ? off and pick ? up when required • Effectively communicate with techs on what was done • Move vehicles in and out of the shop, parking areas, and staging zones • Maintain cleanliness and organization of the shop, bays, and common areas • Empty trash, sweep floors, and assist with general facility upkeep • Support technicians by delivering tools, supplies, or materials as needed • Perform basic lot organization, including parking and tagging vehicles Parts Inventory Assistant Duties • Receive and check in incoming parts deliveries • Verify part numbers, quantities, and accuracy against repair orders • Inspect parts for damage, defects, or quality issues • Label, store, and organize parts in designated areas • Communicate discrepancies or damaged parts to the Estimator. • Assist with maintaining a clean and organized parts storage area • Help track parts status and ensure technicians receive correct components Qualifications • A team player focused on providing exemplary customer service. • Previous experience in a Body Shop environment is desired. • Able to stand or walk on hard surfaces for the majority of shift in all types of weather while exposed to elevated noise, vibration, and chemicals. 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While performing the duties of this job, the employee is regularly required to work standing up, walk, use hands and fingers to operate tools and equipment, and speak and listen, both over the phone and in person to customers and fellow employees, in order to perform the above listed duties. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to work in a seated position, climb or balance and taste or smell. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75-100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position is primarily a shop based, hands on role that will require computer work, attention to detail and physical labor. Team Members regularly works 45-50 hours per week. While performing the duties of this job, the Team Member is regularly exposed to moving mechanical parts, fumes or airborne particles and chemicals. Frequently exposed to risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Fast paced working environment. The noise level in the work environment is usually loud. Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.