Call Center Representative
Influx · Centralia, WA
Job description
Call Center Representative Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Essential Duties • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues • Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs • Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies. • Liaison with other departments to resolve customer issues • Communicate effectively and with a positive tone with peers and your manager • Contribute to a high-performance and friendly workplace culture • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication • Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas) • Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate. • Deliver on your promises and obligations to drive an exceptional customer experience, Minimum Requirements • Minimum 2 years proven customer support experience or experience as a call center representative • Excellent written and verbal English communication skills, English Language must be clear, no native accent • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls • We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift • Empathetic and display the necessary soft skills required for customer support • Ability to take ownership of the situations • Happy to be empowered to work with little supervision • Able to work in a fast-paced environment • Ability to multitask and not get frustrated • Track record of achieving KPIs and delivering strong CSAT scores * Internet and Device Requirement * • Minimum 15mbps wired internet connection • Minimum i5 processor or i3 processor 6th generation • Minimum 8GB Ram • Wired headset • Quiet working environment • (NO CHROMEBOOKS, NO LINUX OS) Benefits • The flexibility of working from home without having to go to the office • An international and diverse work atmosphere :) • Extensive opportunities to learn from, and work with high-performing colleagues in a fast-paced environment * If you feel that this role is for you, please feel welcome to apply!
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Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!)
Hiring Drivers Now · Centralia, WA
Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!) Apply today and within 24 hours you'll receive multiple job offers. Up to $110/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Salary: Up to $110/YR Apply now to receive your job offers!
Driver
MedStar Health · Centralia, WA
Driver Position Around the Sound Transportation is looking for safe and reliable professionals to work as drivers. Make a difference in people's lives. Work with a great team. Enjoy job stability. Let your office be the open road. We provide a company vehicle, maintenance, and gas. Enjoy countless benefits and incentives such as Health Insurance Plan, Performance Bonuses, Dental and Vision Reimbursement Plan, Paid Time Off, Holiday Pay, and much more! Shifts needed: Full-time open availability required; must be able to work any shift assigned. Job summary: We are hiring drivers to assist with various services such as transporting patients and other clients. Medstar provides several types of contracted transportation using wheelchair-accessible vans, buses, or sedans. These may include non-emergency medical transportation, ADA paratransit, fixed-route transportation, shuttle services, Lift and ProMaster transports, cot and stretcher trips and rides with children. Requirements: • Be over the age of 21 (licensed for at least 5 years) • Must have a valid Driver's License • Must NOT have more than 2 moving violations within the past 3 years • Must pass a DOT drug screening and mandatory criminal background check • Must be physically able to secure clients in wheelchairs or other devices • Must have a positive attitude and a genuine desire to help others • Must be available to drive varying shifts and rotational on-call duties as assigned, based on operational needs Responsibilities: • Communicate clearly and effectively with dispatch • Utilize a smartphone for job functions • Complete pre-trip and post-trip inspections, and maintain vehicle cleanliness • Transport clients safely and securely using a company vehicle • Participate in rotational on-call duties • Perform other duties as assigned Hiring process (get hired in less than 5 days): • Submit your application. • Receive a job shadow invitation via text, email or phone call. • Attend a one-hour job shadow and pass the background check. • Once cleared, receive a drug screening link via email. • Complete virtual classroom training, fingerprinting, and other paperwork. • Attend a 4- to 5-day PAID in-vehicle training with a trainer in your assigned area. • Get signed off and start driving! Fill out an application and get started today!
Utilization Review Nurse
Umpqua Health · Centralia, WA
UTILIZATION REVIEW NURSE REMOTE Ability to travel on-site to 3031 NE STEPHENS ST., ROSEBURG OR, 97457, as needed for business operations. EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, we're more than a healthcare organization-we're a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community. POSITION PURPOSE The Utilization Management Nurse evaluates clinical service requests to ensure medically necessary, cost-effective, and evidence-based care for members. This role conducts prior authorizations, facilitates care coordination, and supports safe transitions across care settings, ensuring compliance with Oregon Health Plan (OHP), Medicare, and applicable regulations. The UM Nurse collaborates with interdisciplinary teams and community providers to promote integrated, high-quality care. ESSENTIAL JOB RESPONSIBILITIES • Perform clinical assessments and prior authorizations to determine medical necessity • Escalate complex cases to Medical Directors and request additional documentation as needed • Collaborate with care coordinators, discharge planners, and interdisciplinary teams for care transitions • Liaise with internal departments to resolve eligibility, benefits, or service issues • Participate in discharge planning for members transitioning from acute, long-term, or residential care • Conduct audits and support quality improvement initiatives • Provide training and mentorship on UM protocols and workflows • Maintain relationships with community providers and service organizations • Ensure compliance with organizational policies, clinical standards, and federal/state regulations • Perform other nursing-related duties as assigned CHALLENGES • Working with a variety of personalities, maintaining a consistent and fair communication style. • Satisfying the needs of a fast-paced and challenging company. MINIMUM QUALIFICATIONS • Active, unrestricted RN license (BSN or MSN) in Oregon or a compact state • Graduation from an accredited nursing program • Minimum 5 years of direct patient care experience • Proficiency with Microsoft Office, EHR systems, and UM software • Strong clinical knowledge, communication, and organizational skills • No suspension, exclusion, or debarment from federal healthcare programs PREFERRED QUALIFICATIONS • 2+ years of utilization review or case management experience in managed care • Oregon residency and license • Bilingual or translation skills a plus • Experience with quality improvement audits and diverse team collaboration • Ability to work independently in fast-paced environments SCHEDULE Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines. SALARY Wage Band: $85,000- $105,340 BENEFITS • Salary is dependent on skills, experience, and education • Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave • Medical, dental, and vision insurance • 401(k) with company match (fully vested immediately) • Company-sponsored life insurance and additional benefits • Fitness reimbursement program • Tuition reimbursement and more Why Umpqua Health? We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve. Inclusive Culture We foster a respectful, inclusive environment where employees feel valued, supported, and empowered. Growth & Development We support ongoing learning through mentorship, clear career pathways, and professional development opportunities. Work/Life Balance We promote flexibility and well-being so employees can thrive both professionally and personally. Equal Opportunity Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.