Customer Service Associate I

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO, we are passionate about creating opportunities that empower individuals to achieve professional success while maintaining a healthy work-life balance. We are excited to offer 100% remote, work-from-home roles for self-motivated professionals dedicated to delivering exceptional client experiences. As a Remote Client Success Specialist, you'll connect with both current and prospective clients daily, providing expert product knowledge and personalized support to meet their needs. If you are driven by growth, thrive in a mentorship-driven environment, and aim for success, this role is the perfect fit for you. Why Choose Globe Life AO? • Work-from-Home Flexibility: Enjoy the comfort and convenience of remote work. • Comprehensive Training: Access virtual workshops and world-class training resources. • Competitive Compensation: Weekly pay, performance-based bonuses, and unlimited earning potential. • Union Benefits: OPEIU Local 277 representation and life insurance policies with accidental death benefits. • Health Support: Medical insurance reimbursement. • Career Growth: Leadership conventions, mentorship opportunities, and advancement potential. • Incentives & Team Building: Participate in incentive trips, team-building activities, and leadership development programs. What You'll Do: • Onboard New Clients: Guide new members through a seamless enrollment process. • Deliver Exceptional Service: Address client needs with professionalism and care. • Develop Tailored Solutions: Create and evaluate plans that align with client goals. • Respond Promptly: Manage client inquiries and provide timely solutions. • Expand Your Reach: Utilize networking strategies to grow your business. • Maintain Compliance: Ensure adherence to company policies and state regulations. • Optimize Productivity: Efficiently manage appointments and schedules to meet goals. What We're Looking For: • Excellent communication skills with a focus on active listening and problem-solving. • A quick learner who thrives in a dynamic, fast-paced environment. • A team player who excels in both collaborative and independent settings. • A strong work ethic and a results-driven mindset. Why This Role Matters: At Globe Life AO, we don't just offer jobs; we offer a chance to make a real impact. As a Client Success Specialist, you'll play a vital role in helping clients secure their futures while advancing your career in a supportive, high-performing environment. Ready to Join Us? Take the next step toward a dynamic and fulfilling career. Apply now and start your journey with Globe Life AO today!

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions · Slaton, TX

Remote Medical Support Assistant Ansible Government Solutions, LLC (Ansible) is currently recruiting remote medical support assistants (medical receptionist) to support the Sheridan VA Medical Center located at 1898 Fort Road, Sheridan, WY 82801. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own. Responsibilities • Scheduling appointments • Coordinating veteran care with community providers. • Communicating with internal providers regarding VA community care processes. • Validating and updating patient demographic information. • Processing health records into CPRS and VISTA systems. • Managing community care consults via HSRM and PPMS. • Handling phone calls and inquiries professionally. • Using Microsoft Office tools and VA systems daily. • Performing pre- and post-appointment tasks. • Supporting patient aligned care teams. • Monitoring and reporting VetLink kiosk performance. • Ensuring compliance with HIPAA, VA privacy, and security standards. • Participating in team huddles and maintaining workflow efficiency. • Completing mandatory and remedial training. • Maintaining infection control compliance (e.g., TB testing, immunizations). • Responding to security incidents and cooperating with investigations. • Managing records per VA and federal guidelines. Qualifications • Citizen of the United States of America. • High school diploma or GED. • Must live within 50 miles of the facility • Ability to speak clearly, hear and write English. • Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors. • No health restrictions affecting job performance. • Basic medical terminology • Minimum 6 months of customer service experience. • No sponsorship available All candidates must be able to: • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift • Lift up to 50 lbs from floor to waist • Lift up to 20 lbs • Carry up to 40 lbs a reasonable distance • Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Representative This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve newlevels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence. If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer an initial 9 - 10 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home and attendance during training is 100% mandatory. Primary Responsibilities: • Serve as a trusted resource by providing exceptional service and support to members and/or providers • Answer incoming inquiries and determine the appropriate assistance needed • Listen actively, ask thoughtful questions, and accurately document information in multiple systems • Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up • Navigate multiple applications and resources to gather information and resolve inquiries efficiently • Communicate complex information in a clear, simple, and easy-to-understand manner • Collaborate with teammates and business partners to deliver effective solutions and positive outcomes • Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance • Continuously learn and apply new skills, processes, and industry knowledge to support success You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age or older • 1+ years of customer service experience in an office or professional setting • Experience with using computers as primary work tool • This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch). • Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Flexibility to work any of our full time (40 hours/week), 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST, Monday - Friday Preferred Qualifications: • Customer service call center experience • Experience in a healthcare, insurance, medical, or dental environment • Experience with researching or processing healthcare claims • Experience with navigating multiple systems while assisting customers • Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Soft Skills: • Demonstrated commitment to delivering exceptional service experiences • Communicates with empathy, professionalism, and authenticity to create positive interactions • Uses thoughtful listening and effective questioning techniques to understand and address customer needs • Applies resourcefulness and sound judgment to identify solutions and navigate complex situations • Handles sensitive and difficult situations with composure, respect, and a focus on resolution • Maintains a high level of accuracy and attention while managing multiple priorities • Effectively utilizes technology and digital tools to support customers and achieve business goals • Adapts quickly to changing priorities, new information, and evolving customer needs • Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge • Contributes to a culture of collaboration, inclusion, and customer-first excellence *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Summary Every day, people connect with the Pikes Peak Workforce Center at a crossroads — job seekers rebuilding after a layoff, veterans transitioning to civilian careers, first-time workers taking their shot. Serving El Paso and Teller Counties, we turn those turning points into launch points, and as our Workforce Coordinator, you'll be the voice that guides them — leading pre-scheduled phone appointments through the state unemployment office, walking clients through the requirements that keep their benefits active, and making sure every customer is met with respect, momentum, and real solutions. Our philosophy is simple: meet people where they are, not where we think they should be. This is phone-forward, calendar-driven work for someone who builds rapport in the first minute of a call and types accurate notes while they talk. You'll manage a full daily schedule of structured appointments, send clear email instructions, upload documents to MyUI+ to keep clients' unemployment claims on track, and coach customers on modern job search tools (AI experience is a plus!) — all while keeping the operational engine running with precise data, reporting, and compliance work behind the scenes. If you deliver exceptional customer service on the phones, embrace new technology, and thrive in a dynamic team environment, we want to meet you. Apply today! Hiring Range: $55,000.00 - $60,870.00 annually This position has an anticipated work schedule of Monday – Friday, 7:45am – 4:45pm, subject to change. Telework eligibility may be considered upon successful completion of a 6-month introductory period and will be limited to one day per week. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Essential Duties/Responsibilities • Answers phones, and greets customers, including job seekers, businesses, board members, elected officials, and visitors: provides excellent customer service with the philosophy of meeting people where they are and not where we think they should be. • Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies. • Maintains complex electronic filing systems and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U.S. Department of Labor and Colorado Department of Labor and Employment rules and regulations. • Complete U.S. Department of Labor or Colorado Department of Labor and Employment grant-specific duties and assignments. May also complete other discretionary grant related activities. • Updates and maintains resource material for internal and external customers and outside agencies. • Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature. • Performs specialized functions for internal and external departments, community-based organizations, and groups and / or boards, which may be of a complex, technical, or sensitive nature. • Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, labor marketing education, and more to assist with a quality job. • Provides exceptional customer service and technical support in a computer lab customer-driven environment. • Promote the benefits and opportunities available through PPWFC and the available grants and services. • Provides referrals as needed to other PPWFC resources, funding, and appropriate services. • Educate customers and businesses on job development, training, and post-employment services provided by PPWFC. • Identifies required resources and develops an effective customer-focused work plan, conferring with other PPWFC staff members and community-based organizations as appropriate. Serves as administrative or technical support under specific department and/or board-related activity. • Prepares statistical reports from various database systems. Compiles data and documentation for reporting. • Performs monitoring activities, ensuring that federal, state, and local regulations and laws are followed; monitor processes and resolve any problems should they arise. • Coordinates with external and internal businesses, educational institutions, and community-based organizations. • Performs other duties as required. Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others. Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities • Knowledge of and the ability to use artificial intelligence preferred. • A flexible team player with the ability to work successfully in a changing environment. • Interpersonal skills: Awareness of others' reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, ages, ethics, disabilities, and more. • Ability to communicate effectively, both verbally and in writing, with government officials, colleagues, applicants, and the public. Ability to provide excellent customer service. • Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers. • Conflict management: Familiarity with taking ownership of the handling of complaints and disputes, showing empathy and understanding to achieve resolution. • Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: Sharepoint, Word, Excel, PowerPoint, Outlook, texting, etc. • Must be receptive to the adoption and application of new and innovative technologies and technological platforms. • Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Development Board (WDB), discretionary grants, El Paso County and PPWFC policies, programs, and guidelines to achieve the overall objectives of the position. • Maintain regular and punctual attendance. Required Education & Experience • High school diploma or equivalent education. • Three years of experience in customer service, job seeker assistance, or related field. • Associate's degree in a related field may substitute for one year of the required experience. • Bachelor's degree in a related field may substitute for two years of the required experience. Preferred Education & Experience • Two years of experience in working with federal or state grants. • Experienced in working on special, detailed projects either independently or in a group setting. Licenses/Certificates • Must possess and maintain a valid driver's license. Pre-Employment Requirements • Must pass conditional post offer background investigation, motor vehicle record check, and drug screen. Work Conditions Duties are primarily performed in an office environment; some travel may be required. Will be required to work evenings and weekends as business needs dictate. The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.