No Experience Needed - Remote Customer Service Rep
AO Globe Life · Slaton, TX
Job description
Empower Members. Protect Legacies. About Us AO Globe Life has a 70-year legacy of delivering exceptional service and trusted insurance solutions to veterans, labor union members, credit union members, and their families. We pride ourselves on offering expert guidance and support, ensuring our members secure the life insurance and supplemental benefits they need to protect their loved ones and build lasting legacies. We are seeking driven and service-oriented professionals to join our team as Remote Insurance Specialists. This role provides a unique opportunity to make a meaningful impact while benefiting from the flexibility and earning potential of a remote work environment. What We Offer • Fully Remote Position - Enjoy the freedom to work from anywhere. • Six-Figure Earning Potential - Competitive, uncapped commissions. • Exclusive Warm Leads - No cold calling; leads are provided from our extensive membership database. • No Overhead Costs - Focus on what matters most-our members. • Top Performance Incentives - Recognition and rewards for outstanding results. • Union Membership - OPEIU Local 277. • Established Stability - Be part of a 70-year-old organization with a strong commitment to member satisfaction and legendary service. Key Responsibilities • Engage with members through daily calls, leveraging our warm lead database. • Assess financial needs and recommend tailored insurance and supplemental benefits solutions. • Deliver exceptional customer service to ensure member satisfaction and retention. • Guide members through the application process, addressing questions and concerns promptly. • Provide ongoing policy support, including policy reviews, beneficiary updates, and claims assistance. • Maintain compliance with all regulatory and ethical standards in life insurance sales and servicing. Ideal Candidate Profile • Strong communication skills, both written and verbal. • Proficient in organization, time management, and computer-based tools. • Self-motivated, detail-oriented, and driven to exceed sales goals. • Demonstrated sales experience (preferred). • Ability to qualify for a Life Insurance License. • Competitive mindset with excellent problem-solving and critical-thinking skills. • Comfortable working independently and collaboratively in a remote team environment. • Open to feedback, coachable, and eager to implement constructive advice. Eligibility Requirements • Must be a U.S. citizen or legally authorized to work in the United States. • We are currently unable to hire non-U.S. residents. This role offers an exceptional opportunity to combine your passion for helping others with a lucrative, rewarding career. If you're ready to take your skills to the next level and make a lasting difference in the lives of others, we encourage you to apply today.
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Customer Service Representative We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Customer Service Representative is a phone-based role. This person serves as a primary point of contact for long-term care residents, responsible parties, and facility partners. This role is responsible for providing exceptional customer support while ensuring billing accuracy, account reconciliation, payment processing, and compliance with company policies and regulatory requirements. The Customer Service Representative will work closely with customers to resolve account inquiries, verify billing and insurance information, and support organizational initiatives designed to enhance the customer experience and operational effectiveness. Primary Responsibilities • Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns. • Collect, review, and verify account-specific information, including billing details, insurance coverage, payer information, and applicable coding. • Update, maintain, and document customer account activities within designated work campaigns and servicing platforms. • Review account status to verify accuracy, identify discrepancies, and take appropriate action to progress accounts toward resolution. • Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances. • Process customer payments accurately and perform follow-up activities to ensure proper posting and account resolution. • Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner. • Maintain detailed and accurate documentation of all customer interactions and account activity. • Ensure compliance with all federal and state regulations, company policies, privacy standards, and departmental procedures. • Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals and leadership-directed objectives. • Collaborate with internal departments to resolve customer concerns and improve overall service delivery. • Meet established performance, quality, and productivity standards while delivering a positive customer experience. • Perform other duties as needed. Required Qualifications • 1+ year of experience in a high-volume call center environment. • 1+ year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D. • 1+ year of experience in a remote, work-from-home environment. • Demonstrated proficiency in working multiple systems simultaneously, as well as with Microsoft Office (Outlook, Word, Excel). Preferred Qualifications • Previous experience in a long-term care and/or pharmaceutical environment. • Strong written and verbal communication skills. • Demonstrated professional demeanor in all communications. • Excellent attention to detail. • Strong administrative and data entry skills. • Ability to build relationships with customers and members. • Excellent customer service skills. • Strong problem-solving, investigative, and conflict-resolution skills. • Associate's degree. Education • High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.