Online Customer Service No Experience
AO Globe Life · Slaton, TX
Job description
Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO, we are passionate about creating opportunities that empower individuals to achieve professional success while maintaining a healthy work-life balance. We are excited to offer 100% remote, work-from-home roles for self-motivated professionals dedicated to delivering exceptional client experiences. As a Remote Client Success Specialist, you'll connect with both current and prospective clients daily, providing expert product knowledge and personalized support to meet their needs. If you are driven by growth, thrive in a mentorship-driven environment, and aim for success, this role is the perfect fit for you. Why Choose Globe Life AO? • Work-from-Home Flexibility: Enjoy the comfort and convenience of remote work. • Comprehensive Training: Access virtual workshops and world-class training resources. • Competitive Compensation: Weekly pay, performance-based bonuses, and unlimited earning potential. • Union Benefits: OPEIU Local 277 representation and life insurance policies with accidental death benefits. • Health Support: Medical insurance reimbursement. • Career Growth: Leadership conventions, mentorship opportunities, and advancement potential. • Incentives & Team Building: Participate in incentive trips, team-building activities, and leadership development programs. What You'll Do: • Onboard New Clients: Guide new members through a seamless enrollment process. • Deliver Exceptional Service: Address client needs with professionalism and care. • Develop Tailored Solutions: Create and evaluate plans that align with client goals. • Respond Promptly: Manage client inquiries and provide timely solutions. • Expand Your Reach: Utilize networking strategies to grow your business. • Maintain Compliance: Ensure adherence to company policies and state regulations. • Optimize Productivity: Efficiently manage appointments and schedules to meet goals. What We're Looking For: • Excellent communication skills with a focus on active listening and problem-solving. • A quick learner who thrives in a dynamic, fast-paced environment. • A team player who excels in both collaborative and independent settings. • A strong work ethic and a results-driven mindset. Why This Role Matters: At Globe Life AO, we don't just offer jobs; we offer a chance to make a real impact. As a Client Success Specialist, you'll play a vital role in helping clients secure their futures while advancing your career in a supportive, high-performing environment. Ready to Join Us? Take the next step toward a dynamic and fulfilling career. Apply now and start your journey with Globe Life AO today!
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Dedicated CDL-A Truck Drivers CDL-A Dedicated runs offer high earnings, weekly home time, unique benefits, and more! It's an exciting time for CDL-A truck drivers to join USA Truck's Dedicated division because we offer high earning potential and weekly home time plus unique benefits when you join the USA Truck team. Learn more and apply today! Why choose USA Truck CDL-A dedicated truck driver jobs? • Earn up to $114,000 per year • Earn up to $2,190 per week • 1st year earnings $80,000 - $90,000 average • Dedicated account; weekly home time • 5.5-day work schedule Benefits • Paid time off (PTO) • Paid orientation • 7 paid holiday opportunities annually • Comprehensive healthcare coverage including Medical, Dental, and Vision • Company-paid Life and AD&D insurance • Access to a wide range of voluntary benefits • CDL Defender, Family Defender, and Identity Defender coverage options • 401(k) retirement plan • HSA and FSA benefit options • Rider and pet policy • Parking reimbursement program Bonus Opportunities • Long Haul Tenure Reward • Quarterly bonus - earn an additional $0.05 CPM every quarter! • Earn up to $3,000 in driver referral bonuses for qualified referrals Equipment & Technology • Late-model trucks equipped with 1500-1800 watt inverters and 100% automatic transmissions • Advanced in-cab technology including electronic logging and GPS navigation systems CDL-A Dedicated Truck Driver Job Requirements: • Must be at least 21 years of age • 6+ months CDL A driving experience required • No DUI, DWI, or moving violations involving drugs or alcohol in the last 3 years • Stable work history • Valid CDL-A and Medical Card A more positive driver experience starts at USA Truck. Fill out our short form today! Call 844-579-0850 or Apply Online!
No Experience Needed - Remote Customer Service Rep
AO Globe Life · Slaton, TX
Empower Members. Protect Legacies. About Us AO Globe Life has a 70-year legacy of delivering exceptional service and trusted insurance solutions to veterans, labor union members, credit union members, and their families. We pride ourselves on offering expert guidance and support, ensuring our members secure the life insurance and supplemental benefits they need to protect their loved ones and build lasting legacies. We are seeking driven and service-oriented professionals to join our team as Remote Insurance Specialists. This role provides a unique opportunity to make a meaningful impact while benefiting from the flexibility and earning potential of a remote work environment. What We Offer • Fully Remote Position - Enjoy the freedom to work from anywhere. • Six-Figure Earning Potential - Competitive, uncapped commissions. • Exclusive Warm Leads - No cold calling; leads are provided from our extensive membership database. • No Overhead Costs - Focus on what matters most-our members. • Top Performance Incentives - Recognition and rewards for outstanding results. • Union Membership - OPEIU Local 277. • Established Stability - Be part of a 70-year-old organization with a strong commitment to member satisfaction and legendary service. Key Responsibilities • Engage with members through daily calls, leveraging our warm lead database. • Assess financial needs and recommend tailored insurance and supplemental benefits solutions. • Deliver exceptional customer service to ensure member satisfaction and retention. • Guide members through the application process, addressing questions and concerns promptly. • Provide ongoing policy support, including policy reviews, beneficiary updates, and claims assistance. • Maintain compliance with all regulatory and ethical standards in life insurance sales and servicing. Ideal Candidate Profile • Strong communication skills, both written and verbal. • Proficient in organization, time management, and computer-based tools. • Self-motivated, detail-oriented, and driven to exceed sales goals. • Demonstrated sales experience (preferred). • Ability to qualify for a Life Insurance License. • Competitive mindset with excellent problem-solving and critical-thinking skills. • Comfortable working independently and collaboratively in a remote team environment. • Open to feedback, coachable, and eager to implement constructive advice. Eligibility Requirements • Must be a U.S. citizen or legally authorized to work in the United States. • We are currently unable to hire non-U.S. residents. This role offers an exceptional opportunity to combine your passion for helping others with a lucrative, rewarding career. If you're ready to take your skills to the next level and make a lasting difference in the lives of others, we encourage you to apply today.
Remote Position This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule or will be discussed on your first day of employment. Primary Responsibilities: • Demonstrate understanding of internal / external factors that may drive caller questions / issues (e.g., recent plan changes, mass mailings, call directing / rerouting, weather emergencies) • Ask appropriate questions and listen actively to identify underlying questions / issues (e.g., root cause analysis) • Gather appropriate data / information and perform initial investigation to determine scope and depth of question / issue • Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed • Proactively contact external resources as needed to address caller questions / issues (e.g., providers, labs, brokers) • Utilize appropriate knowledge resources to drive resolution of applicable questions / issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, SharePoint) • Identify and communicate steps / solutions to caller questions / issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes) • Offer additional options to provide solutions / positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays) • Make outbound calls to resolve caller questions / issues (e.g., to callers, providers, brokers, pharmacies) • Drive resolution of caller questions / issues on the first call whenever possible (e.g., first-call resolution, one-and-done) • Ensure proper documentation of caller questions / issues (e.g., research conducted, steps required, final resolution) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools • Health care experience with primary / specialty appointments OR health plans • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday, including the flexibility to work occasional overtime given the business need Preferred Qualifications: • Bilingual fluency in English and Spanish • Experience with working in EPIC system • Experience with working in a remote position Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) • Ability to connect directly into internet - via hard wire (either directly to modem or router) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Title Health Advisor Job Description At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities The Health Advisor serves as a key point of contact within Hoag's Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, as well as physician scheduling and general radiology call support. In this role, the Health Advisor delivers a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment. Responsibilities include scheduling, rescheduling, confirming appointments, addressing patient inquiries, and documenting all interactions in accordance with client protocols, HIPAA standards, and service expectations. • Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services. • Schedule, reschedule, cancel, and confirm patient appointments across diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, radiology and nuclear medicine physician scheduling, and main call support. • Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information. • Accurately document all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms. • Review patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols. • Navigate multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency. • Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs. • Demonstrate empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process. • Follow established workflows, call flows, and knowledge resources when handling patient interactions and service requests. • Identify patient needs and take appropriate actions to ensure concerns are resolved, and service expectations are met. • Maintain productivity and quality standards in a fast-paced, high-volume contact center environment. • Ensure strict adherence to HIPAA regulations and all privacy and security standards. • Participate in required training programs, including modality-based training for imaging services. • Engage in coaching sessions and apply feedback to improve performance and service delivery. • Maintain consistent attendance and schedule adherence to support operational goals. • Perform other duties and responsibilities as assigned. Qualifications • High school diploma or GED required. • Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organizationpreferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required. • Required Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards. • Strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette. • Demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, and service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations. • Ability to adhere to assigned schedules within program operating hours, demonstrating reliability, punctuality, and consistent attendance. Must be flexible to adjust shifts, swap coverage, and support overtime based on business needs, while maintaining timely and professional communication regarding schedule changes or absences. • Ability to manage multiple systems and tasks simultaneously in a fast-paced environment. • Strong attention to detail and ability to follow established protocols and workflows. • Demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively. • Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms. • Ability to type a minimum of 40 words per minute. Flexibility to work assigned schedules, including evenings, weekends, or holidays as required Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.