Remote Customer Service Call Agent

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for an Operations Research Analyst / DataLead to support program management, data analytics, and reporting activities at Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE). This role will be responsible for providing lead support to a team of analysts to provide mission specific knowledge, execute government taskings, status reports, data calls, analytics and dashboard development, customer relationship management and various other programmatic needs. This will be a fully remote position. Responsibilities • Facilitate the needs, issues, and challenges faced by the clients; perform gap analysis and recommend solutions. • Lead support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. • Ability to align data with data analytic tools such as Power BI, Tableau, and Qlik Dashboards. • Provide trade-off analyses on technical solutions to determine the best tools and methodologies to solve complex data requests. • Create project deliverables, including artifacts to ensure adherence to team compliance and quality standards. • Use source data to assess the effectiveness of projects and business processes. • Develop, gather and disseminate information and documentation among both business and technical customers in support of the Project Managers. • Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner. • Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative. • Leverage excellent presentation development skills to prepare meeting agendas and synthesize complex information into succinct visualizations using tools such as PowerPoint. Qualifications Required Skills and Experience • Bachelor's with 8 years (or commensurate experience) in dynamic customer delivery environments (2 years of experience may be removed for a masters degree) • 2+ years of experience in data exploration, data cleaning, visualization, and overall data analytics Clearance Required : Ability to attain and maintain DHS clearance (US citizenship required) Preferred Skills and Experience: • Experience in distributed data and computing tools including Databricks • Experience with data modeling, mapping data flows and data design. • Excellent data analytic and communication skills. • Strong analytical, problem-solving, and organizational abilities. • Ability to work independently in an extremely fast-paced environment. • Be flexible to change direction on a moment's notice while also tracking/executing tasks in progress. • Ability to think "outside of the box" while communicating or dealing with a variety of situations. Posted Salary Range USD $120,000.00 - USD $130,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: • During the Interview Process • Virtual video interview conducted via video with the hiring manager and/or team • Camera must be on • A valid photo ID must be presented during each interview • During the Hiring Process • Enhanced Biometrics ID verification screening • Background check, to include: • Criminal history (past 7 years) • Verification of your highest level of education • Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: • Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Mayo Clinic Job Opportunity Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future. Responsibilities • Responsible for promoting Mayo Clinic's core values and supporting community-based health care and integrated delivery systems through the sale of Mayo Medical Laboratories (MCL) tests. In alignment with the MCL sales process and the clients they are assigned to work with in collaborative selling. • Accountable for generating new business revenue and co-developing with our clients their specific account and/or test selling and promotional strategies. • In collaboration with the CSR Director, Regional Director of Sales, Regional Managers and their clients, project annual sales growth, market dynamics and economic conditions. Co-develop and implement business plans for territory/accounts with the CSR Director, Regional Director of Sales, Regional Managers and their clients. • Effectively sell and compel buying influences to move testing to Mayo and their clients by differentiating from competing interests. Coordinate appropriate resources, develop presentations and participate in the bid process for new and upsell opportunities. • In collaboration with Product Managers and the CSR Director, Regional Director of Sales, Regional Managers identify specific tests or groups of tests that are differentiated in the market and pursue upsells to targeted clients. With regional manager, negotiate pricing, coordinate contract development and execution and monitor the accurate lock-in of prices. • Field based sales position and an occasional overnight is required/expected • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support, relocation is not offered for this position: Eastern Pennsylvania. This position is not eligible for visa sponsorship/we will not transfer or sponsor a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the role is required. Qualifications • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support, relocation is not offered for this position: Eastern Pennsylvania. This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. This position requires a 2-year commitment to the role. • Master's in business, medical technology, or sciences preferred. Must have excellent human relations, management, and communications skills. • Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multifunctional environments, and be customer focused. • Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision-making and problem-solving ability, adherence to Mayo Clinic and MCS policies and procedures. • Ability to function and work in a diverse work environment while selling MCS Services and providing direction to clients in a concise, sensitive, informative, and professional manner. Keeping a positive and courteous tone, particularly in adversarial discussions. Keeping abreast of regulatory issues, reimbursement issues, and service requirements. License or Certification: • Valid driver's license with a good driving record is required, along with the ability to travel extensively on all major forms of public transportation. • FACHE certification preferred.

Transcriptionist (Remote) Listen to audio recordings of students reading and transcribe reading errors. Make over $10 per hour Work from anywhere Make your own schedule No experience necessary Help kids We ask applicants to do a short sample task (~30 minutes). You can complete the sample task in 3 quick steps: Create an account at literably.com/scorer-signup Read the instructions at literably.com/instructions Score a total of six training recordings. None. We hire based on the sample task. All your information will be kept confidential according to EEO guidelines.

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety. ESSENTIAL DUTIES & RESPONSIBILITIES • Provides telephonic or chat clinical screenings and risk assessments. • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide. • Meets the ethical and clinical standards in compliance with all accreditation. • Actively participates in ongoing supervision, training and team meetings. • Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES • Effectively communicate via written, verbal, in person and virtual methods. • Demonstrates high-level customer service skills and professional etiquette. • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. • Knowledge of suicide assessments. • Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist. Years of Experience Six months to one year of related crisis experience is preferred. Shift Availability 2am-10:30am CST Friday-Tuesday (Wednesday and Thursday off) Required Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing - 10% Sitting - 90% Squatting - Occasional Kneeling - Occasional Bending - Occasional Driving - Occasional Lifting - Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $20.05--$28.10 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: • Medical, dental, and vision health coverage • Flexible Spending and Health Savings Accounts • 403b retirement plan with company match • Paid time off and ten paid holidays • AD&D Insurance, Life Insurance, and Long Term Disability (company paid) • Employee Resource Groups • Continuing education opportunities • Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.