Overnight Remote Support Associate

Job description

Overnight Remote Support Associate Pay: $18$20/hour Location: Columbus, OH Foster Independence Through Innovation At Ability Matters, we support individuals with autism and other neurological disabilities in building independence, confidence, and meaningful lives intheir communities. We're growing and introducing our Overnight Remote Support team who provide around-the-clock monitoring. This is not a passive overnight position. As an Overnight Remote Support Associate, you'll use technology, communication, and critical thinking to identify safety concerns, respond to emergencies, and ensure individuals receive the support they need when it matters most. Your focus and judgment directly protect the people we serve. What You'll Do • Monitor Safety & Respond to Alerts: Observe live video and audio feeds, identify safety concerns, and respond quickly to incidents and emergencies. • Provide Real-Time Support: Handle calls, chats, and communication with individuals while providing reassurance and responsive support. • Follow Escalation Protocols: Coordinate with staff, emergency contacts, and first responders to ensure the appropriate response to each situation. • Document & Communicate Clearly: Maintain accurate, time-stamped records and provide seamless shift handoffs. • Support System Reliability: Perform equipment checks and escalate technical concerns to maintain uninterrupted monitoring. • Participate in Quality & Training Initiatives: Engage in drills, debriefs, and ongoing quality improvement efforts to maintain high standards of care. Qualifications • Currently enrolled in college or possess an associate's degree or higher (or equivalent experience) • Strong computer and technology skills • Excellent communication and interpersonal abilities • Reliable transportation and scheduling flexibility Who Thrives Here • Individuals who stay calm under pressure • Strong multitaskers with excellent attention to detail • Critical thinkers who can make sound decisions independently • People who are dependable, organized, and highly focused • Professionals who are compassionate and responsive Why Ability Matters Is Different Ability Matters is a mission-driven, innovative, high-end organization leading the field in opportunities for growth. Our culture is built on excellence, inclusion, and a relentless commitment to helping individuals thrive. Our impact speaks for itself: • Supporting 100+ families through education, housing, day services, and intervention • A team of 330+ highly trained professionals • 191% organizational growth in the past 5 years • Better Business Bureau Torch Award for Ethics • Diversity in Business Award winner • Smart 50 Award for innovation and leadership Our Core Values At Ability Matters, our work is guided by four core values: Solutions Oriented: We approach every challenge with clarity, accountability, and a solutions-first mindset. As an RSA, you will assess situations, respond to alerts, and help individuals overcome barriers while maintaining a calm and professional approach. Commitment to Inclusion: We champion inclusion by supporting individuals of all abilities and honoring diversity. We strive to create an environment where every individual feels valued, respected, and empowered. Cause Over the Job: We lead with purpose, teamwork, and a shared commitment to our mission. Our work is more than a job, it is an opportunity to positively impact lives and promote independence every day. We Value Individual Dignity: We approach every interaction with humility, gratitude, and respect. We believe every person deserves to be treated with dignity and supported in achieving their goals. Ready to Make a Difference? If you're looking for a purpose-driven career, we'd love to meet you. Apply today