Customer Service - Work at Home
IBEX · Centralia, WA
Job description
Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaderswho actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. • Thoroughly and completely documenting all customer interactions. • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. • Educating on the usage and benefits of self-service tools. • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. • Responding to customer inquiries in a courteous and professional manner. • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. • Responding to and resolving internal and external complex customer inquiries. • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. • Taking ownership of the resolution and setting expectation for follow up. • Ensuring resubmissions, stop payments, and voids are appropriately handled. • Meeting or exceeding individual, department, and client specific goals. • Understanding and adhering to all client administrative and contractual policies and procedures. • Suggesting ways to improve the service delivery processes contributing to the success of the organization. • Other duties as assigned. Qualifications Must Haves for Work at Home: • Private, distraction free workspace (not a shared/common area of the home) • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) • Active wireless phone service • Must remain on camera during working hours Eligible States This role is currently limited to candidates residing in Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming. Preferred: • Experience in healthcare or related industry experience • Medical/Dental terminology knowledge experience • Medicare/Medicaid knowledge • Claims/Billing and coding experience Benefits: • Medical, Dental, and Vision insurance • 401(k) Retirement Savings Plan • Paid Time Off • Paid T-Mobile cell service • Employee referral program • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
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Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Remote Safety Observer-DUHS Patient Attendant Safety Aide Float Pool
Duke University · Centralia, WA
Remote Safety Observer-DUHS Patient Attendant Safety Aide Float Pool Work Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Remote Safety Observer-Patient Attendant Safety Aide Float Pool 3-12 hour shifts per week 7:00pm-7:30am Location: 14 Moore Drive, Durham NC 27713. Perform work under the supervision of a registered nurse, or virtual registered nurse, the remote safety observer will virtually maintain constant direct observation and visualization of the identified patient(s). Duties and Responsibilities of this Level: • Constant and direct observation of the patient virtually using approved telehealth technology. • Virtually monitoring changes in the patient's physical, emotional, and mental condition. • Communicate the status of the patient, including any changes, to bedside nursing team and virtual nursing team. • Observing and reporting patients' behavioral changes. • Document observation in electronic health record. • Escalate unsafe events via alarm or redirections. • Monitoring of patients in seclusion and/or restraint. • Collaboration with bedside staff and virtual nursing staff on patient's safety plan of care. • Participate in review of activities and processes for work area; assist in implementing changes to effect continual improvement in services provided; comply with regulatory and legal requirements. • Perform other related duties incidental to the work described herein. • Find and order RSO carts if needed. • Make assignments to each work station every shift. • Take handoff from bedside nursing staff on what to observe and share with assigned RSO for viewing. • Help bedside team with setting up carts, troubleshooting audio/video issues, and discontinuing carts. Required Qualifications at this Level Education: Work requires completion of a high school diploma or equivalent. Experience: In-Patient Hospital experience preferred. Enrollment in nursing or medical programs strongly preferred. Degrees, Licensure, and/or Certification: Listing on the Nurse Aid Registry of North Carolina preferred. If a hire does not meet this requirement, they must start the process to complete one of the requirements within 1 year of employment and complete within 2 years. BLS certification must be maintained/completed by the end of new hire orientation, which typically takes place during the first week of employment. CPI certification strongly preferred. Knowledge, Skills, and Abilities: • Technology skills • Understands basic first aid and CPR, and is capable of administering them if need be. • Demonstrates a personal interest in the health and well-being of others. • Is willing to place the needs of others first. • Has the ability to work with minimal supervision. • Is able to maintain patient confidentiality. • Possesses good time management skills. • Has good physical strength and stamina. • Knowledge of special procedures that are applicable to work performed. • Knowledge of procedures and techniques involved in administering routine treatments to patients. • Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions applicable to work in a health care environment. • Knowledge of behavioral principles and individual responses to stressors. • Ability to establish and maintain effective working relationships with patients and hospital staff. • Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining sympathetic attitude towards patients. • Ability to keep calm in stressful situations. • Ability to maintain routine records and prepare reports. • Ability to recognize patients in emergency states and seek appropriate assistance. • Ability to maintain confidentiality and other patient rights. • Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately. • Ability to apply proper body mechanics and safety. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Medical Assistant II - Remote Patient Monitoring (On-Site)
MaineGeneral Health · Centralia, WA
Medical Assistant II Remote Patient Monitoring (On-Site) Under the supervision of medical staff, supports patient care through remote monitoring services, equipment management, and administrative support. Position: Medical Assistant II Remote Patient Monitoring (On-Site) Location: Ballard Center, Augusta, ME Schedule: 40 hours | Full-time Shift: Days Clinical Responsibilities • Gather and document patient data received through remote patient monitoring programs. • Monitor incoming patient information and ensure accurate and timely documentation in the medical record. • Assist patients with remote monitoring equipment setup and usage. • Troubleshoot remote patient monitoring devices and resolve basic technical issues. • Communicate patient concerns or abnormal findings to the appropriate clinical team members. Administrative & Support Duties • Maintain remote patient monitoring equipment and medical supplies, including stocking, cleaning, troubleshooting, and reordering as needed. • Perform a variety of administrative and clerical duties, including scheduling, patient registration, reception, filing, data entry, and prior authorization support. • Ensure accurate documentation and completion of required records and reports. • Support departmental workflows to promote efficient patient care and operations. • Operate a motor vehicle to conduct MaineGeneral Health business when required. What We're Looking For • Graduate of an accredited Medical Assistant program or equivalent combination of education and experience. • Current Medical Assistant certification preferred, or ability to obtain within an established timeframe. • Strong organizational, communication, and customer service skills. • Comfortable working with technology and troubleshooting patient monitoring equipment. • Ability to manage multiple priorities while maintaining attention to detail. • Proficiency with electronic medical records and standard office software. • Valid driver's license and acceptable driving record, if required for job duties. Why This Role Stands Out • Be part of an innovative care model that helps patients stay connected to their healthcare team from the comfort of their own home. • Combine direct patient support, technology, and administrative coordination in a dynamic role. • Make a meaningful impact on patient outcomes by supporting proactive monitoring and intervention. • Join a collaborative team dedicated to improving access, convenience, and quality of care. Why MaineGeneral? At MaineGeneral Health, we're committed to enhancing the health of our communities while supporting the growth and well-being of our team members. Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: • We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. • Employees have access to industry-leading leave for new parents. • A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: • Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances. • Tuition Reimbursement is available to all employees to further develop skills and career. • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. • Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. • We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource they're how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.
Itemization Review Nurse II
CorVel · Centralia, WA
Itemization Review Nurse II The Itemization Review Nurse provides a summary and analysis of items by reviewing all charges on a UBIB submitted by a medical facility to determine accuracy of billed charges. This is a remote position. Essential functions and responsibilities include: • Collects supporting data and analyzes information to make decisions regarding accuracy of billing • Appropriately documents work and final conclusions in designated computer program • Understanding of Surgical Implants • Meets department's expectations and standards • Additional duties as assigned Knowledge and skills required include: • Understanding of Itemization Review for designated clients • Understanding of CERIS systems and Data Base informatics • Understanding of HIPAA regulations • Exceptional organizational skills with the ability to handle stressful situations and adapt accordingly • Demonstrated leadership skills; ability to work with Leadership Team(s) within a positive team environment • Strategic problem solving, analytical, and critical thinking skills • Effective written and verbal communication skills • Ability to work independently and within a team environment • Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams Education and experience required include: • Must maintain current licensure as a Registered Nurse in the state of employment • Must have a minimum of 5 years' experience in the O.R., ICU, or E.R. as an R.N. • Associate Degree in Nursing or higher • Experience in medical bill auditing preferred but not mandatory Pay range: $61,053 – $98,334 A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.