Work From Home | Hotel Booking Agent | Fully Remote

Job Title Customer Service – Booking Hotels | Work From HomeJob Type Flexible Schedule | Remote WorkAbout Us We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.Position Overview We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.Comprehensive training and ongoing support are provided to help you succeed.Key ResponsibilitiesAssist clients in selecting and booking hotel accommodationsProvide accurate information on hotel amenities, pricing, and availabilityRespond promptly and professionally to client inquiries via phone, email, or online chatMaintain detailed and accurate records of client interactions and bookingsCollaborate with team members to ensure seamless client experiencesStay updated on hotel offerings, travel trends, and industry changesAttend virtual training sessions and team meetingsRequirementsStrong communication and customer service skillsFriendly, professional demeanor and positive attitudeComfortable working independently and managing time effectivelyBasic computer skills and a reliable internet connectionInterest in travel and helping clients plan memorable staysPrevious experience in customer service, hospitality, or sales is a plus but not requiredWhat We OfferFlexible, remote work environmentFull training and access to industry resources and toolsSupportive team culture and mentorshipIncome-earning possibilities based on performanceExclusive travel discounts and perks through industry partnersPersonal and professional development opportunitiesExcited to help clients book amazing hotel stays? Apply today and become part of the team!$40,000 - $70,000 a year#J-18808-Ljbffr

About the job Appointment Setter - Work From Home Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long term career fit and wants to get their foot in the door with a company to grow is important to us.Full training providedNo experience neededGreat compensationGreat weekly pay and bonusesA dynamic team environmentThe opportunity for growth; we promote from within!!!What we are looking for in you:Basic computer skillsWilling to talk to new peopleOutgoing and friendly personalityDetail orientedEager and willing to learnWe pride ourselves in great company culture and leadership programs with constant mentor-ship to help our managers develop themselves into stronger team leaders.If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now!#J-18808-Ljbffr

Job Type: Remote | Flexible HoursPosition OverviewWe're seeking Customer Experience Associates to support clients booking hotels and travel accommodations. This role focuses on delivering excellent service while helping travelers plan stress-free stays.If you're detail-oriented, friendly, and looking for a flexible remote opportunity, this could be a great fit.ResponsibilitiesSupport clients with hotel booking requestsProvide timely, professional responses to inquiriesReview and confirm reservation detailsDocument interactions accuratelyAttend virtual training sessionsQualificationsCustomer-focused mindsetStrong written and verbal communicationSelf-motivated and dependableComfortable using online systemsNo prior travel experience required — training providedPerksFully remote workFlexible schedulingTravel discounts and perksProfessional development and mentorshipPerformance-based earning opportunities$25,000 - $75,000 a year#J-18808-Ljbffr

Claims Customer Experience Specialist Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges in claims sounds exciting, we can't wait to meet you. As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and chat inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in insurance and claims will enable you to deliver exceptional, empathetic assistance. Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate CX professional who cares deeply about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency at all times, balanced with the ability to be detail oriented. Creative. You challenge existing assumptions and find creative solutions to problems. Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Anti-status quo. You don't just wish things were done differently, you action on it. Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process. And did we mention, a sense of humor. We need you to do all the things typical to the role: • Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels • Anticipate the customer needs and take action to manage the process to full resolution • Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims • Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers • Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols • Identify and address customer concerns, complaints, and disputes with empathy and professionalism • Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions • Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience • Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus Previous experience in customer service or a call center environment, preferably within the insurance industry, with a focus on claims; high volume, fast-paced Strong knowledge of insurance claims processes, terminology, and best practices Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately Strong problem-solving and critical-thinking abilities Proficiency in using customer relationship management (CRM) systems and other relevant software applications Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure Strong organizational and time management skills to prioritize tasks and meet deadlines effectively Must be able to obtain designated home state claim adjuster license in 60 days Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!