Retail Activation Manager

Job description

Quality Assurance Manager We're looking for a Quality Assurance Manager to oversee the quality and delivery of field campaigns across a designated region, with a key focus on health and beauty activations in retailers such as Boots and Superdrug. This is a hands-on, field-based role where you'll visit stores and activation sites, coach Brand Ambassadors and other contractors, assess campaign standards, build strong relationships with store teams, and help ensure every activation is delivered to a high standard. N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. We create physical and digital events that make fans for brands, wherever they are. Working in partnership with our clients, we use insight-led creative and brand experiences to engage with the right people and change what they think, feel and do. We apply 20 years of marketing experience to successfully deliver our clients' requirements, across sectors including FMCG, health and beauty, luxury goods, retail and technology. Our clients include household names such as Tesco, Coca-Cola and Superdrug. Essential Accountabilities: • Take ownership of quality and performance across field operations in your assigned region. • Carry out regular quality assurance visits to stores and activation sites, assessing campaign execution, standards and contractor performance. • Coach, support and provide clear feedback to Brand Ambassadors and other contractors to help them deliver excellent results. • Liaise with store teams and site contacts to support smooth campaign delivery and strong working relationships. • Gather and report feedback on contractor performance, campaign delivery, equipment use and site visits. • Work closely with internal teams to resolve contractor issues, report incidents, complete audits and support quality reviews. • Support online and in-person briefings to ensure contractors are confident, prepared and aligned with client expectations. • Support recruitment and selection activity for Event Managers, Brand Ambassadors and Quality Assurance staff in your area. • Represent N2O professionally in client interactions and contribute ideas to improve campaign quality and operational delivery.