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Medical Assistant II Remote Patient Monitoring (On-Site) Under the supervision of medical staff, supports patient care through remote monitoring services, equipment management, and administrative support. Position: Medical Assistant II Remote Patient Monitoring (On-Site) Location: Ballard Center, Augusta, ME Schedule: 40 hours | Full-time Shift: Days Clinical Responsibilities • Gather and document patient data received through remote patient monitoring programs. • Monitor incoming patient information and ensure accurate and timely documentation in the medical record. • Assist patients with remote monitoring equipment setup and usage. • Troubleshoot remote patient monitoring devices and resolve basic technical issues. • Communicate patient concerns or abnormal findings to the appropriate clinical team members. Administrative & Support Duties • Maintain remote patient monitoring equipment and medical supplies, including stocking, cleaning, troubleshooting, and reordering as needed. • Perform a variety of administrative and clerical duties, including scheduling, patient registration, reception, filing, data entry, and prior authorization support. • Ensure accurate documentation and completion of required records and reports. • Support departmental workflows to promote efficient patient care and operations. • Operate a motor vehicle to conduct MaineGeneral Health business when required. What We're Looking For • Graduate of an accredited Medical Assistant program or equivalent combination of education and experience. • Current Medical Assistant certification preferred, or ability to obtain within an established timeframe. • Strong organizational, communication, and customer service skills. • Comfortable working with technology and troubleshooting patient monitoring equipment. • Ability to manage multiple priorities while maintaining attention to detail. • Proficiency with electronic medical records and standard office software. • Valid driver's license and acceptable driving record, if required for job duties. Why This Role Stands Out • Be part of an innovative care model that helps patients stay connected to their healthcare team from the comfort of their own home. • Combine direct patient support, technology, and administrative coordination in a dynamic role. • Make a meaningful impact on patient outcomes by supporting proactive monitoring and intervention. • Join a collaborative team dedicated to improving access, convenience, and quality of care. Why MaineGeneral? At MaineGeneral Health, we're committed to enhancing the health of our communities while supporting the growth and well-being of our team members. Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: • We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. • Employees have access to industry-leading leave for new parents. • A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: • Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances. • Tuition Reimbursement is available to all employees to further develop skills and career. • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. • Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. • We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource they're how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.

Remote Customer Service Representative This position is remote in NY. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work a full-time position requiring 40 hours per week and the scheduled hours of 7:50 am - 4:35 pm EST from Monday through Friday during regular business operations, occasional overtime may be required based on business needs Preferred Qualifications: • Sales OR Account management experience • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) Telecommuting Requirements: • Reside within the state of New York • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.