Guest Service Agent (Harrah's Hotel)

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Job Summary The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. How You Will Create the Extraordinary • Responsible for processing, preparing and delivering guest orders. Operates a cash register, ringing the proper amount into the register and giving guest the correct change. • Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests. • Responsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion. Prepares and pours drink/food orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. • Monitors guest consumption of alcohol and intervenes as needed according to guidelines. • Removes and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures. • Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required. • Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station. • Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. • Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines. Preps popcorn, hot dogs, nachos etc. • Maintains all equipment in proper fashion. • Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures • Adheres to regulatory, safety, departmental and company policies. • Resolves service problems according to guidelines. • Supports safety and accident prevention programs (non slip footwear, proper lifting). • Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). • Presents oneself as a credit to Company and encourages others to do the same. • Provides fast, friendly, professional and responsive customer service to guests. • Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. • Performs all other related and compatible duties as assigned. What You Will Need • Ability to respond calmly and maintain composure in high volume, stressful situations. • Must be able to perform multiple tasks simultaneously. • Must be a team player. • Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. • Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards. • Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements. • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. • Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs. EDUCATION and/or EXPERIENCE: • High school diploma, GED or comparable experience preferred. WORK ENVIRONMENT : • Must be able to work in areas containing dust, second hand smoke, varying noise. About Us Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need. Job Info • Job Identification 70481 • Job Category Food and Beverage & Culinary • Locations Horseshoe Council Bluffs (On-site)

As part of the Subway® Team, you as a Sandwich Artist ® will focus on four main things: • Providing an excellent Guest experience • Preparing and serving great food • Keeping restaurants clean and beautiful • Being a Team player Key parts of your day to day will consist of: • Working with our Guests to knowledgeably recommend meal options and fulfill their orders from start to finish • Upholding food safety standards as you prepare and serve fresh food daily • Working with your teammates to keep all areas of the restaurant clean while maintaining a pleasant atmosphere for our Guests As a Subway® Team Member, you'll have access to: • Brand partnership discounts • Scholarship Opportunities • Opportunity to earn University course credits • Hands on career experience in a restaurant business PREREQUISITES Education: Some high school or equivalent Experience: No previous experience required ESSENTIAL FUNCTIONS Ability to understand and implement written and verbal instruction. Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally. *You will receive training on your roles and responsibilities Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location

Job Description: Railcar Repair & Cleaning TechnicianCompany: Harbor Rail ServicesLocation: Council Bluffs, IowaJob Type: Full-Time – Location operates 7 days a weekWage: $18–$24/hourJob SummaryThe primary responsibility of the Railcar Cleaning Technician is to support railcar repair operations by performing thorough cleaning and debris removal. This includes sweeping, washing, and prepping railcars using tools such as brooms, shovels, blowers, and power washers. The role is physically demanding and involves working in dirty environments, including exposure to garbage and food waste. Technicians may also assist with basic maintenance tasks and equipment handling.Essential Duties and ResponsibilitiesOpen and close railcar doors as needed.Report any defects found during door operations to supervisor.Inspect interior for heavy debris and report findings.Sweep and remove all debris from interior of boxcars.Report any powder residue to supervisor.Wash out boxcars as needed.Lubricate cars as needed.Operate forklift to assist in repairing and cleaning freight cars.Stock and store freight car material.General housekeeping.Light RepairsPerform other duties as assigned.QualificationsMust meet all physical requirements and be able to take direction.High school diploma or equivalent required.Ability to read, write, and communicate in English fluently and professionally.Basic analytical and quantitative skills with ability to solve basic mathematical problems.Ability to define problems, collect data, establish facts and draw valid conclusions.Reliable transportation required at all times.Must possess and maintain a valid driver's license.Willingness to take calls and report to work at any hour.Out of town travel may be required.Physical RequirementsConstant need (80% to 100% of the time) to be on feet.Frequent bending, stooping, squatting, kneeling, climbing stairs or ladders.Pushing or pulling equipment, opening and closing doors.Reaching above shoulder, grasping, gripping, turning tools and equipment.Finger dexterity for handling tools and typing.Lifting/carrying 25–75 lbs (10% to 20% of the time), 1–35 lbs (80% to 100% of the time).Lifting over 50 lbs often requires assistance and appropriate safety equipment.Vision RequirementsConstant need to observe areas needing attention/correction.Read cautionary labels and respond to written instructions.See clearly beyond arm's reach.Differentiate common railroad signaling colors (red, green, yellow, blue).Hearing RequirementsEssential. Must be able to hear clearly and receive verbal instructions (80% to 100% of the time).Speaking RequirementsConstant need to verbally communicate with staff, partners, vendors, etc.Working EnvironmentOutdoors (80% to 100% of the time), all conditions, often for extended periods.Exposure to paint fumes, lubricants, dust, loud noises (50% to 90% of the time).Travel to multiple locations throughout the U.S., including walking in noisy, dirty, uneven, or dark areas.Reasoning DevelopmentHigh. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures. Needs ability to think rationally beyond a specific set of instructions.DisclaimerThis job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Harbor Rail Services Company is an Equal Opportunity Employer (M/F/D/V).#J-18808-Ljbffr