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Unique Dental Scheduling Remote Call Center Opportunity Unique has been rated as one of the top ten employers in Southern Indiana! Serving dental practices across North America, Unique Dental Scheduling is a fast growing business in Southern Indiana providing phone-based appointment scheduling for dental patients. For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards. Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Unique's steady growth creates regular opportunities for career advancement and professional development--for ALL of our employees. Introduction to Role Unique Dental Scheduling is a remote call center. You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development. We believe that each job or role a person has with any company is an opportunity to learn and enhance skills that will take you where you want to be years from now. Calls are measured in accordance with traditional call center statistics. For example, (AHT) your average time spent on a call, (Conversion) how often you are able to schedule a patient, and (Adherence) meeting the minimum time spent on the phones. (IF DENTAL EXPERIENCE): If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them schedule their needed appointments; however, we are unable to give clinical advice over the phone. An added bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply. Equipment and training will be provided. A strong internet connection is required. Our full-time shift availability includes Monday Friday, mid-day and evenings. We also have part-time flexible schedules available. Our agents' schedules are the same week after week for our employees' convenience and consistency. Traits of Successful Candidates • Multitasking • Computer savvy (including typing speed of 40wpm) • Eagerness to assist • Excellent customer service • Reliability • Excellent use of English language • Fluency in Spanish highly preferred Essential Duties and Responsibilities • Answer calls within 3 seconds or less. • Complete a standard call within 5 minutes. • Provide excellent patient care/customer service at all times. • Manage time efficiently while both on and off the phones. • Prioritize tasks/calls in order of importance. • Respond cooperatively to constructive criticism. • MUST be able to ensure a distraction free work environment Education/Experience Requirements • High school diploma or equivalent required • 2 year post high school education preferred • 1-2 years customer service experience required; phone-based highly preferred Additional Requirements • Must have high-speed internet connection. • Must pass a pre-employment background screen. • Must successfully pass ALL pre-employment assessments. • Must provide two work references with their current contact information at time of the interview. Summary of Employment The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal-oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers. Available Schedules • Full-time: Mon-Fri, flexible schedules between 10:00am EST - 9:00pm EST. • Part-time: Mon-Fri or Tues-Sat, flexible schedules between 10:00am EST - 8:00pm EST. Benefits • Healthcare through Cigna • Dental, Vision-premium paid • Employee Assistance Program • Paid vacation and sick leave • Paid Holidays • 401k; 4% company match • Life insurance, premium paid • Long-term disability, premium paid • Short-term disability • Professional development • Bonuses • Possible cost of living differential in base pay depending on location • $1 additional per hour for bi-lingual fluency Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process. Unique provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Description Performs inspections of municipal construction projects for compliance with plans, specifications, and federal, state, and local statues and ordinances. Performs routine inspections throughout the duration of the project; performs other routine inspections associated with City and private projects; and serves as liaison between city, contractors and property owners during construction. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. When Assigned to Public Works: • Monitors progress of construction of municipal projects by performing on-site inspections; performing visual observation of construction practice; negotiating plan change orders or construction alterations between city and contractor; assisting the contractor with technical support; reviewing and approving pay requests of contractors and filing daily construction inspection reports for projects; and maintaining records of work performed. • Conducts safety inspections of bridges by reviewing previous inspection reports; scheduling and performing inspections; assisting in stream profiles when needed; climbing underneath bridges or culverts; climbing on top of structures; taking photos for inspection reports; and spending office time filing reports and submitting them to the city engineer. • Inspects curb cut, excavation, storm drain, erosion, and sediment control permits by receiving copies of permits; traveling to location of permits; inspecting the features that the permits cover; approving or disapproving the features as required; and reporting and recording finding on the permits. • Provides emergency response during severe weather (snow, floods, storms, etc.) ADDITIONAL DUTIES • Performs additional duties as assigned. Education and Experience High School Diploma or GED and six months to one year of post-secondary study; two to four years of experience. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses • Valid Driver's License with acceptable driving record according to City Criteria. • Certified in trench safety and confined space When working in Public Works: • Certified bridge safety inspector • Certified erosion and sediment control inspector • Asphalt field inspector • Nuclear density • Concrete field inspector • NIMS certification. Job Knowledge Intermediate knowledge to perform most work in normal situations. Comprehension of standard situations and includes knowledge of most of the significant aspects of the subject. Reading Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses. Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math Intermediate: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Communication Skills Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas Independence and Decision-Making Normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed frequently. Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Fiscal Responsibilities Prepares accounting, budget, employment actions, purchasing documents; and does research to justify language used in documents for a unit or division of a department. Supervisory Responsibilities May occasionally direct helpers, assistants, seasonal employees, interns or temps. PHYSICAL DEMANDS • Work requires medium physical effort, exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly. • Adequate vision, hearing and talking to drive, use computer, and communicate effectively with others. • Requires constant walking. • Requires frequent standing, fine dexterity, bending, twisting, and balancing. NON-PHYSICAL DEMANDS • Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. • Regular and predictable attendance is expected. • May frequently experience performing multiple tasks simultaneously, working closely with others as part of a team, and noisy/distracting environment. • May occasionally experience time pressure, emergency situations, frequent change of tasks, irregular work schedule/overtime, and tedious or exacting work. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of computer and related software and hardware; various inspection tools, such as levels, tape measure, rolling measure devices; and any other equipment as appropriate or required. WORK ENVIRONMENT The work is performed outdoors where there is daily exposure to respiratory and physical hazards, extreme temperature, wetness/humidity, and noise and vibration. There is frequent exposure to chemical and mechanical hazards, and to physical danger or abuse, and occasional exposure to explosives. There is rare exposure to electrical and fire hazards, and communicable diseases. The employee is expected to use appropriate protective equipment for the assigned task (hard hat, safety vest, steel toe shoes, etc.); and any other equipment as apparent or assigned.