Customer Service Rep Associate
Corewell Health · Abilene, TX
Job description(tap to read)
Job Summary Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc. Essential Functions • Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations. • Partnering with internal and external resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status. • Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Places outbound welcome calls to members to educate them on their benefits as needed. Assists walk-in members and agents if assigned by leadership. • Adheres to established procedure and quality guidelines in support of Priority Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence. Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements. • Assists members with administrative issues, such as submitting enrollment record changes, providing letter explaining coverage or benefits, and obtaining and relaying certain member information to other departments as needed. • Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments. • Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines. • Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule. • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. • Performs other duties as assigned. Qualifications Required • High School Diploma or equivalent • 1 years of relevant experience customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care Preferred • Associate's degree About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. • On-demand pay program powered by Payactiv • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! • Optional identity theft protection, home and auto insurance • Traditional and Roth retirement options with service contribution and match savings • Eligibility for benefits is determined by employment type and status Primary Location SITE - 1700 Magnavox Way Suite 201 - Fort Wayne Department Name Physicians Health Plan of Northern Indiana Admin - PH Managed Benefits Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.
Food Delivery Driver (Dasher)
DoorDash · Abilene, TX
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo
Driver-Non CDL Delivery
Builders FirstSource · Abilene, TX
BFS Driver Drive for BFS, the #1 name in the industry and America's largest supplier of building materials, value-added components and building services to the professional market. At Builders FirstSource, we value our drivers and will support you at every turn through continued learning and training, the right equipment, tools, technology, and an overriding commitment to safety and career growth. Individuals holding a Medical Marijuana Card are not eligible for this position as it is considered a safety-sensitive position. This position involves tasks that, if performed under the influence of drugs or alcohol, could expose the team member or others to serious bodily injury. This includes roles requiring the operation of machinery, power tools, working at heights, or driving as a regular job function. Purpose Responsible for loading, transporting and delivering materials to customer sites. Adheres to driver safety/compliance regulations, delivers un-damaged goods on schedule, and provides professional service to customers. Non-CDL will drive vehicles weighing 10,001-26,000 pounds. Essential Duties and Responsibilities • Loads and appropriately secures product, materials or supplies inside delivery vehicle. • Delivers customer orders to specified delivery site and unloads materials safely and accurately. Takes all precautions to protect the product and the customer's property. • Verifies order details and maintains logs of delivery duties including amounts and/or weights of items, mileage and locations of deliveries. Checks items against invoice to ensure order accuracy. • Acts as a customer service liaison between BFS and the site customer. Handles customer concerns and helps to resolve issues as they arise. • Maintains the cleanliness and appearance of delivery vehicles; performs routine safety checks to ensure vehicles comply with company guidelines. • Required to use hand held devices, except for while driving, to ensure compliance with DVIR and HOS. • Maintain hours of service logs and pre/post trip inspection procedures. • May perform credit/product return pick-ups and related paperwork. • Operate a Forklift or non-motorized material handling equipment to load and off load materials to designated areas. • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. • Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Minimum Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • High School Diploma or GED, 21+ years old, and valid driver's license. Previous delivery experience, preferably with building materials and delivery equipment is desirable. • Valid driver's license • Pass MVR report • Obtain a DOT medical card within five (5) days of a request • Have less than 5 moving violations in the last 5 years • Basic math & measurement skills • Ability to read and speak the English language Competencies Relationship Building: Builds working relationships and seeks to resolve issues constructively. Teamwork: Knows and supports teammates' work and deliverables. Encourages team unity through sharing information or expertise. Customer Focus: Listens to, anticipates and responds to customer needs. Conflict resolution: Helps resolve sensitive disagreements and conflicts. Work Environment / Physical Activity • Work is performed within a production environment, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust. • Must be able to lift and carry up to 100 pounds frequently and on occasion may be required to lift and carry, with assistance, up to 200 pounds. • May be required to perform specific tasks that involve climbing, lifting, pushing or kneeling. • Must be able to physically operate delivery vehicles (climb up and down into cab, twist torso for 360 degree visibility, use arms to operate controls, etc.) As a BFS driver, you're there for our customers, so we're there for you. Providing everything from a terrific team environment, performance-driven work culture to competitive pay and great perks and benefits. Join us to be more, do more, and build more, together at BFS. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple provide great plans that help you and your family to live happier, healthier and more secure lives. Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.
Customer Care Representative I - Lenexa, KS Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Start date: August 17th Training: Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central. Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central. Pay Range: $17.25 - $19 per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • HealthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • And so much more! Responsibilities • Supports assigned client group(s) performing routine complexity health related customer excellence activities. • Typically makes routine outbound, health related customer calls following set scripts, procedures. • Maintains complete customer/patient confidentiality for all health, personal and other customer information. • Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. • Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. • Supports all client group(s) based on business needs. Qualifications Required Work Experience: • 1-year related customer service excellence experience. Preferred Work Experience: • Health care and laboratory related experience. • Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: • Consistent exceptional customer service, accuracy and quality focus required. Knowledge and Competencies: Align to Quest Culture & How We Work: • CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. • CARE - We show each person they matter. • COLLABORATION - We commit teamwork - inside and outside of Quest. • CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. • CURIOUSITY - We ask vital questions in search of richer answers. • FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. Skills: • Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. • Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.