Customer Service Representative (Remote)

Job description

About the job Customer Service Representative (Remote) Join the growing Arkestro Team! Arkestro is seeking professional and motivated individuals to support customers during their Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and helping navigate customers through their benefits enrollment. In This Temporary Position, You Will • Join an awesome, one-of-a kind team. They will place you on a 'Surge Team' to connect with a group of your peers and a Arkestro mentor • Receive structured 4 weeks of training through Arkestro University • Gain experience using Salesforce, JIRA (their issue management system), Microsoft Office Suite, and other software programs What You Will Do • Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate the software, and helping to resolve any enrollment-related issues • Accurately document each customer interaction in Salesforce • Provide an accurate timeframe for issue resolution if not able to resolve initially • Embody their Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate Who You Are • An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues • Able to quickly learn new technology (with training, of course) • Able to juggle a high volume of calls and multiple projects at a time • A team player who contributes by accomplishing results as needed • Motivated to grow your career at one of the most innovative, visionary software companies Remote Work Requirements • Private work environment for the discussion of confidential information • Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc. • High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)