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Pharmacy Customer Service Associate

Walgreens · Jenks, OK

Job Description: • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. • In accordancewith state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Job ID: 1838449BR Title: Pharmacy Customer Service Associate Company Indicator: Walgreens Employment Type: Part-time Job Function: Retail Full Store Address: 210 S ELM ST,JENKS,OK,74037 Full District Office Address: 210 S ELM ST,JENKS,OK,74037-03701-09595-S External Basic Qualifications: • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. • Prefer good computer skills. • Prefer the knowledge of store inventory control. • Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 09595-JENKS OK Pay Type: Hourly Start Rate: 16 Max Rate: 18

Job Summary Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.General Expectations Devote himself/herself to insuring satisfaction to customers.Determine management, production and quality requirements by asking questions and listening.Attend company meetings as required.Maintain a follow-up system that encourages follow through with assigned projects.Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Understand the terminology of the business and keep abreast of technology changes in products and services.Know and understand the federal, state and local requirements which govern the company's business.Follow lawful directions from supervisors.Understand and follow work rules and procedures.Interact well with others and be a positive influence on employee morale.Uphold the company's non-disclosure and confidentiality policies and agreements.Work evening, weekend and holiday work hours as required.Job-specific Expectations Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.Let customers know when back‑ordered items or special orders have arrived.Be able to work with multiple customers at once while providing individual customer satisfaction.Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.Be polite and friendly and greet customers promptly.Offer all customers exemplary customer service.Be precise and timely with service at the cash register.In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.Assist General Merchandise Manager to achieve General Merchandise retail sales goals.Attend pertinent training and stay current with merchandising trends and inventory control issues.Participate in periodic inventory of all merchandise.Design interesting, well structured presentations that attract customers.Keep customer mailing lists up to date.Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.Help with the organize, set‑up, and present such special events as fashion shows and other activities.Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.Qualifications & Job Requirements Excellent communication skills and interpersonal abilities.Be an outgoing, energetic people person.Must have ability to get along with broad customer base.Trainingor experience in merchandising and retail sales preferred.Experience with Point‑of‑Sale & computerized inventory systems or the ability to quickly learn.Physical Requirements Must have the ability to stand and walk the sales floor for most of the day.Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise.Must be able to operate office equipment including telephone, copies, fax machine, calculator, etc.Working Conditions Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.The noise level in the work environment is occasionally loud.#J-18808-Ljbffr

Comprador de DoorDash – conductor de entregas

DoorDash · Jenks, OK

Por qué convertirte en comprador con DoorDash?.Convierte tus habilidades de compra en ingresos adicionales.Ya sea que ayudes a alguien a abastecerse de comestibles o entregues una orden de último momento de una tienda de conveniencia, como comprador desbloqueas más oportunidades de ganancias con