Customer Service Representative

Job description

Job Opportunity at InteLogix Pay Rate: $11/hr At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What's in it for YOU? • Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement Responsibilities: • Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary • Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client • Attempt to collect on all balances using excellent negotiation skills • Document all account handling activity concisely and accurately on the client systems • Educate potential on identity documents and next steps • Educate customers on account status and payment options • Additional duties as assigned by the client or Management What We Look for in a Candidate: • Must be 18 years of age or older • High School Diploma or equivalent required • Call Center or Collections experience preferred and basic knowledge of data entry • Excellent communication, ability to communicate clearly and effectively, both orally and in writing • Deal with difficult interactions with customers • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us • Internet Speed of at least 10 MBPS download and 5 MBPS upload • Speed Test results required - test yours now by clicking here: www.speedtest.net • Dedicated workspace free from distractions