Nursing Operations Clerical Assistant - Nursing Administration
Osu Medical Center · Tulsa, OK
Job description
Job Description Reporting to the Director of Acute Care Nursing: This position is responsible for (but not limited to) performing administrative support duties, including clerical, receptionist, scheduling, and purchasing activities for the Director of Acute Care Nursing, other Nursing Directors, and department managers. Additional requirements include the ability to coordinate publications, large group meetings, and proficiency in various software packages. This individual must have excellent interpersonal skills and be able to handle multiple tasks and coordinate multiple requests while maintaining a positive customer service approach. Additional responsibilities may include scheduling meetings, support discharge call system, meeting minutes, scheduling interviews, assisting with project tracking, new hire planning and preparation, invoice support, timekeeping, attendance tracking, PTO request management, copying, filing, mail distribution, ordering office supplies, and other responsibilities as needed. Qualifications Education: High School Diploma or EGD (preferred) Experience: 1-3 years Job Info • Job Identification 10704 • Job Category Nursing Support / Clinical Support • Locations 744 W 9th St, Tulsa, OK, 74127, US • Job Schedule Full time • Job Shift Day
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Guest Service Representative - Tulsa
Osage Casino · Tulsa, OK
Overview This position is responsible for providing casino visitors with maximum guest satisfaction. MINIMUM QUALIFICATIONS: • Must be at least 18 years of age. • Six Months of previous work experience required. • Gaming, Hospitality, or Customer service work experience preferred. • Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. • Required to maintain a valid Driver's License. • Required to provide documents to show the applicant is eligibleto work in the United States. • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: • Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. • Effectively communicates concerns and information to supervisor and listens to communication from supervisor. • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. • Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: • Monitors the operation of assigned e-gaming machines and participates in payout of manual jackpots in accordance with policy and procedure. • Assists in service requirements necessary in gaming machine equipment in accordance with training and control procedures. • Keeps casino floor clean and organized. • May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. • Performs all other related and compatible duties as assigned. GUEST SERVICE: • Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. • Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: • Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. • Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: • Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. • Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) • Protect the Company's value by keeping information confidential. • Perform assigned tasks under frequent supervision. Follow written and verbal instructions. • Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. • Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. • Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. • Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. • See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. • Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. • Travel locally, or between properties as needed. • Maintain physical condition and stamina appropriate to performance of assigned duties. • Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: • The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. • Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. • Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. • Must have normal auditory and good verbal communication. • Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 50 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: • Work is typically performed within a Casino setting. Exposure to second-hand smoke. • Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. • Noise level in the work environment is moderate to high. • The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. • Employee may be exposed to blood/bodily fluids. • The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. • The employee may be exposed to risks associated with the use of tools/machinery.
Casino Services Agent - Part Time - Tulsa
Osage Casino · Tulsa, OK
Overview Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteousmanner This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: • Must be 18 years of age or older. • High School Diploma/GED • Prior cash handling experience required • Gaming, Hospitality or Customer Service industry experience preferred • Previous direct customer service experience required • Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. • Required to maintain a valid Driver's License. • Required to provide documents to show the applicant is eligible to work in the United States. • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: • Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. • Effectively communicates concerns and information to supervisor and listens to communication from supervisor. • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. • Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. • Performs all other related and compatible duties as assigned GUEST SERVICE: • Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. • Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. • Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible. • Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. • Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue. REGULATORY COMPLIANCE: • Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. • Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. • Accurately balances assigned bank. • Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports. • Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual. • Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. • Maintains a clean player tracking database. • Routinely inspects stock of printed material, and notifies management when supplies are low. • Complete all gaming forms and reports. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: • Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. • Ten-key skills required. • Ability to balance a high volume of currency on a consistent basis. • Ability to read, write, speak and understand the English language. • Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings. • Ability to read Company newsletters, work instructions, and departmental schedules. • Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) • Ability to protect the Company's value by keeping information confidential. • Ability to perform assigned tasks under frequent supervision. • Ability to follow written and verbal instructions. • Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. • Oral and written communication skills required along with the ability to prepare written documents and complete reports. • Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers. • Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system. • Ability to track, verify and issue rewards for guests when appropriate level of play has been established. • Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. • Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others. • Ability to travel locally or between properties as needed. • Ability to maintain physical condition and stamina appropriate to performance of assigned duties. • Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. • May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. • Reconcile all transactions in the computer at the end of each shift. • Verify amounts of loose coins and strapped currency. PHYSICAL DEMANDS: • The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time. • Ability to sit, stoop, kneel, crouch, and crawl while performing duties. • Ability to use arms to reach and lift above shoulders. • Must have normal auditory and good verbal communication. • Ability to lift upwards of 20 pounds. • Ability to drag, push, or pull up to 30 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: • Regularly uses personal computer systems and/or other devices to effectively perform job functions. • Exposure to second-hand smoke. • Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules. • Noise level in the work environment is moderate to high.