Local Assistant - VIP Nation

Job description

VIP Tour Representative Assist VIP Tour Rep by executing a seamless and exceptional experience for fans. You are the first face the VIP will see when they check-in for their VIP activation, so a friendly, informed and engaging presence is essential to providing the high-level standards VIP Nation is known for by the artist and fans all over the world. What This Role Will Do: • Follow prompts for arrival, uniform and what to bring with you • Represent the artist and VIP Nation in a professional, friendly, and accommodating manner • Greet/check in fans and manage will call lists via iPad • Possess knowledge of the VIP offerings and answer fan questions including communicating directions or personally escorting fans to the next area • Provide high level customer service and desire to help • Set up/break down the VIP hospitality room • Set up/break down the check in location and dedicated VIP entrance • Maintain positive relationships with venue staff and VIP Nation staff • Be reliable & punctual • Ask questions • Handle company electronics with care • Prepare gift bags and count merchandise inventory • Carry boxes, water, supplies up to 50 pounds • Distribute credentials and merchandise • Take guest photos at photo opportunity locations • Report any mishaps or guest complaints/issues to the VIP Tour Reps • Follow all backstage and tour protocol including but not limited to staying out of restricted areas, filming or posting sensitive materials or backstage areas. What This Person Will Bring: • Prior event and/or music touring experience helpful but not mandatory • Comfortable with public speaking • Ability to provide high level customer service • Quick-thinking and problem-solving skills • Follow directions and complete assigned tasks • Ability to make clear concise decisions, and ask questions without hesitation • Ability to work in a demanding and fast paced environment • Detail oriented • Basic knowledge of Apple products and app use • Bilingual preferred • Ability to walk/stand for long periods of time and carry up to 50 pounds • Due to the nature of the position, candidates must be at least 18 years of age • Candidates must have valid work authorization to work in the U.S. at the time of application. Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. Hiring Practices Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.