Dispatcher / Service Writer
Yellowhouse Machinery · Sand Springs, OK
Job description
Dispatcher / Service Writer Yellowhouse Machinery is currently accepting applications for a Dispatcher/Service Writer for the Sand Springs, Oklahoma location. The Dispatcher / Service Writer is a key role within the Service Department, responsible for coordinating service work, managing technician schedules, and serving as the primary point of contact between customers, technicians, and management. This position ensures efficient workflow, accurate documentation, and high levels of customer satisfaction in a heavy equipment dealership environment. Essential Duties and Responsibilities Dispatching & Scheduling • Schedule and dispatch service technicians for shop and field repairs in an efficient and timely manner • Monitor technician availability, skill sets, and job priority to maximize productivity • Coordinate with parts, service management, and customers to ensure jobs are properly prepared • Adjust schedules as needed due to emergencies, delays, or changing priorities • Track job status and follow up to ensure timely completion • Communicating with all field service customers when any changes need to be made to the schedule by phone, email, text, etc. • Getting Authorizations for repairs as needed on any/all field service requests where applicable • Always promote and Exhibit company policy with emphasis on a team mentality Service Writing & Customer Support • Receive service requests from customers via phone, email, or in person • Create and manage work orders with accurate equipment, labor, and customer information • Communicate clearly with customers regarding repair needs, timelines, and service recommendations • Provide service estimates and obtain customer authorization when required • Maintain professional and courteous communication at all times Administrative & Documentation • Ensure work orders are complete, accurate, and properly documented • Capture technician labor, parts usage, and job notes accurately • Assist with warranty claims and service documentation as needed • Maintain service records in dealership management systems • Support service billing and invoicing processes Coordination & Team Support • Act as a liaison between customers, technicians, parts department, and service management • Support technicians by ensuring they have the correct information, parts, and resources • Promote safety, efficiency, and quality standards within the service department • Assist with additional service department tasks as assigned Qualifications Required • High school diploma or equivalent • Previous experience in a service dispatch, service writer, or coordinator role • Strong organizational and multitasking skills • Excellent communication and customer service abilities • Working knowledge of heavy equipment, diesel engines, or related mechanical systems • Proficiency with computers and service management software Preferred • Experience in a heavy equipment, construction, agricultural, or industrial dealership • Familiarity with warranty processes and OEM service guidelines • Basic mechanical knowledge to understand service recommendations • Ability to work in a fast-paced, team-oriented environment Skills & Competencies • Time management and prioritization • Attention to detail and accuracy • Problem-solving and decision-making • Professional phone and written communication • Ability to handle multiple customers and technicians simultaneously • Dependability and strong work ethic Working Conditions • Primarily office-based with frequent interaction in shop and yard areas • Standard business hours with occasional overtime as required **Applicant must pass a physical drug screening and possess a driver's license.
More jobs in Sand Springs, OK
Tractor Supply Jobs in Sand Springs, OK
Tractor Supply · Sand Springs, OK
Tractor Supply is hiring retail associates, stock associates, and assistant managers. Competitive wages with employee discounts and flexible scheduling. Opportunities to work with products for agriculture, livestock, and rural living. Join a leading rural lifestyle retailer with growth opportunities.
Service Porter
Keystone Chevrolet · Sand Springs, OK
Service Porter Position: Service Porter Department: Service Reports To: Service Manager Position Summary The Service Porter plays a key role in supporting the Service Department by ensuring smooth operations, maintaining dealership standards, and assisting customers. This position involves vehicle handling, light maintenance tasks, and providing excellent customer service through efficient support and transportation services. Key Responsibilities • Vehicle Management & Inventory • Check in and document incoming vehicle inventory accurately. • Move vehicles to designated service, parking, or display areas as directed. • Maintain organization and cleanliness of vehicle lots and service lanes. • Customer Service & Transport • Provide shuttle service to transport customers to and from the dealership in a timely and courteous manner. • Assist customers with vehicle pick-up, drop-off, and valet-style service. • Maintenance & Facility Support • Perform light maintenance tasks such as area beautification, and vehicle cleaning when needed. • Assist with dealership facility cleanliness, including service drive and parking areas. • Team Support • Deliver parts, documents, or vehicles as required. • Support service advisors, technicians, and other dealership staff with operational needs. • Perform other duties as assigned by management. Qualifications • Valid driver's license with a clean driving record. • Ability to safely operate manual and automatic transmission vehicles. • Excellent communication and customer service skills. • Strong attention to detail and organizational skills. • Ability to work in a fast-paced environment and follow instructions. • Physical ability to stand, walk, and move vehicles for extended periods. Work Environment • Primarily outdoors with exposure to weather conditions. • Fast-paced automotive dealership setting. • Requires frequent movement, driving, and interaction with customers. Benefits • Competitive hourly wage • Health, dental, and vision insurance options • Employee discounts on vehicles, parts, and service • Career growth opportunities within the dealership
ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized to ensure a great shopping experience. Each role plays an important part in maintaining smooth storeoperations and delivering an excellent customer shopping experience.Position Type: Part-TimeAverage Hours: Fewer than 30 hours per weekStarting Wage: $18.00 per hourWage Increases: Year 2 - $18.50| Year 3 - $19.00 | Year 4 - $19.00 | Year 5 - $20.00Duties and Responsibilities:Must be able to perform duties with or without reasonable accommodation.* Models and fulfills all customer service principles and escalates concerns to store management as necessary.* Assists store management in achieving operational efficiency goals.* Assists store management in achieving total loss goals.* Complies with all established company policies and processes.* Supports store management in providing a safe working environment by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining equipment in proper working order.* Maintains store zones standards and merchandising standards at all times.* Adheres to inventory procedures and product handling guidelines.* Performs general cleaning tasks to company standards.Cashier Responsibilities:* Properly utilizes the point-of-sale (POS) system to accurately scan and process customer purchases and informs store management of scanning concerns or errors.* Adheres to cash policies and procedures.* Follows the line policy and opens additional check lanes as required to ensure an efficient checkout.* Complete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers' vehicles from the staging area.Stocker Responsibilities:* Stocks shelves and displays neatly while following merchandising planograms to maximize sales.* Stockers must be able to arrive to work as early as 5:00am.Physical Demands:* Required to push, pull, sit, stand, reach, grasp, twist, bend, and move from one area to another.* Required to lift, carry, and place product weighing up to 45 pounds on shelves at various heights, including overhead.* Required to operate equipment such as a cash register, electric and manual hand jacks, floor scrubber and cardboard baler.* Required to stock product in varying temperatures, including freezer and cooler environments.* Required to use glass and multipurpose cleaning products.Qualifications:* Ability to provide prompt and courteous customer service.* Ability to operate all store equipment such as cash registers, floor scrubber, cardboard baler, pallet jacks, handheld devices, computers, etc.* Ability to interpret and apply ALDI operating policies and procedures.* Ability to effectively communicate both verbally and in writing.* Ability to perform basic arithmetic such as addition, subtraction, multiplication, and division.* Ability to follow instructions and pay attention to detail.* Ability to work both independently and with others.* Ability to organize, prioritize and complete assigned tasks to maximize productivity within established timeframes.* Ability to maintain reliable and prompt attendance.* Ability to meet availability requirements.Education and Experience:* At least 18 years old required.* High school diploma or equivalent preferred.* Prior work experience in a retail environment preferred.
Delivery Driver
Mazzio's · Sand Springs, OK
Delivery Driver 074 Sand Springs - Sand Springs, OK 74063 Overview Level Entry Description Position Summary: Primarily responsible for delivering high quality products to customers in a safe, courteous, and timely manner over established delivery zones. Primary Responsibilities • Drives personal vehicle to deliver such items as beverages, pizza, pasta, sandwiches, and supplies to guests. • Follows all traffic safety laws while in transit. • Collects money and information from guests and make change if needed. • Gather and packages delivery orders to be delivered to assigned guests. • Informs regular guests of new products or services and provides promotional materials to guests. • Prepares items and stocks shelves/racks in preparation for delivery to guests. • Verifies food orders and items to load and transport to guests. • May be assigned additional side duties including: dishes, preparing condiments, salads, or other functions that support the delivery role. • Maintains vehicle to meet desired level of safety and cleanliness. • May pick up or run product between locations if requested by management. • Other miscellaneous activities may be assigned by a member of management. Qualifications Skills and Experience • Able to follow and carry out instructions via written or oral form; to solve simple problems. • Able to add, subtract, multiply and divide units of measure; to perform those functions with like or common decimal fractions; to compute ratio, rate, and percent; to perform arithmetic operations involving monetary units. • Understand written or verbal instructions, product labels, receipts, and restaurant menus. • Able to construct and write simple sentences, a series of numbers, names, and addresses. • To communicate appropriately to crew/management and convey a friendly and pleasant demeanor towards guests. • Able to read or follow maps and/or directions. • Previous experience is valued, but not required for this position. Licenses/Certificates • Requires a valid state Driver's License and 2 years of driving experience. • Requires current motor vehicle insurance coverage, with specific limits, on personal vehicle used for delivery. • The position may require a Food Handler's permit and/or Foodservice Sanitation Certification and/or other individual compliance permits, certificates, or licenses dependent upon the laws of the city or county in which the restaurant is located. Physical Demands • The Mazzio's Delivery Driver is required to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move or carry objects. Work may involve walking or standing for brief periods of time between deliveries. • Is required to have the ability to reach, climb, stoop, kneel, crouch, handle, feel, lift, and carry while standing, walk, push, and pull during the frequent and often delivery of products and services to customers. • No special hearing, smelling, or tasting requirements are associated with the position. • Visual requirements associated with the duties of this position include: near and far vision; depth perception; visual accommodation, and field of vision in order to drive the delivery vehicle and read the information on the delivery orders, addresses, and on the material being delivered. Working Conditions • The Mazzio's Delivery Driver role is subject to outside environmental conditions, which afford no protection from the weather. Bodily discomfort may be caused by exposure to hot, cold, wet, humid, or windy conditions caused by the weather. Disclaimers: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. Mazzio's, LLC is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employment actions based on race, color, religion, sex, national origin, age, marital status, disability, veterans' status, or any other bases protected by Federal/State laws. This and all job descriptions for Mazzio's, LLC are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.