Remote Call Center Representative

Job description

Channel Blend Call Center Representative As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour. Required Equipment for Remote Work: • Computer (Not a Chromebook or tablet) • Phone (cellphone or landline) • Headset, Earbuds, or Headset WITH mic • Internet (Ethernet cord, adapter, or wi-fi booster is required) • Mouse for computer (Not a trackpad) Responsibilities: • Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. • Professionally greet prospects by speaking clearly and listening effectively. • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. • Maintain acceptable level of quality assurance scores. • Accurately log qualified leads/sales following proper documentation and reporting procedures. • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. • Comply with all federal, state, client, and company rules, regulations, and procedures. • Provide excellent customer service by always maintaining professionalism. • Maintain a positive attitude towards prospects, co-workers, and all levels of management. • Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. • Maintain acceptable attendance according to policy. • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job