$28.75/hr
Healthcare Customer Service Advocate (Remote)
System One Holdings, LLC · Tulsa, OK
Job description
Healthcare Customer Service Advocate II (Remote) Location: Remote (Must reside in D.C., MD, or VA) Contractor Work Model: 100% Remote Type: 5-month Contract-to-Hire Schedule: Full-time Pay Rate: $28.75/hr About the Role We're hiring a Customer Service Advocate II to support customers in a fast-paced call center environment. You'll handle inquiries related to benefits, claims, eligibility, and billing, and you'll also help customers use digital/self-service tools. This is a strong fit for someone who's empathetic, professional on the phone, and comfortable juggling multiple systems. Health insurance or healthcare customer service experience is highly preferred. What You'll Do • Answer inbound calls from customers and business partners regarding: • Plan/product information and benefits • Claims questions and first-level claims research • Eligibility and billing inquiries • Provide first-level issue resolution by gathering details, researching accounts, and confirming accuracy in the system • Explain benefit usage, limitations, and relevant plan details in an easy-to-understand way • Document every interaction accurately in the system according to required guidelines • Provide basic technical support/troubleshooting for online portals, digital tools, and electronic applications • Prioritize tasks and multitask efficiently (calls + multiple screens/systems) while meeting quality and performance goals • Identify underlying needs and guide customers to the right resources, programs, or services • Participate in ongoing training to stay current on services, updates, and best practices What We're Looking For (Must-Haves) • High School Diploma or GED • 3+ years of customer service experience • Call center experience • Strong empathy and ability to build trust quickly with customers • Strong PC navigation and data entry skills; comfortable working across multiple applications • Clear verbal and written communication skills Highly Preferred • Health insurance / health plan / healthcare customer service background • Experience supporting benefits, claims, eligibility, and billing questions What You Can Expect • Remote work model • Supportive training and ongoing learning • Opportunity to convert to a permanent role based on performance and business need System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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" Licensed Psychiatric Nurse Practitioner Wage: Up to $199/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
Elara Caring is seeking a Social Work Social Worker for a job in Tulsa, Oklahoma. Job Description & Requirements • Specialty: Social Worker • Discipline: Social Work • Duration: Ongoing • Employment Type: Staff At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Medical Social Worker - Hospice At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Medical Social Worker (MSW). Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer in delivering unparalleled care, we need a Medical Social Worker with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? • Work in a collaborative environment. • Be rewarded with a unique opportunity to make a difference • Competitive compensation package • Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost • Opportunities for advancement • Comprehensive insurance plans for medical, dental, and vision benefits • 401(K) with employer match • Paid time off, paid holidays, family, and pet bereavement As a Medical Social Worker (MSW), you'll contribute to our success in the following ways: • Ensures that all activities are performed aligned with the vision of Elara Caring's board of directors, executive team, and the leadership of the Home Health team. • Assesses patients to identify the psychosocial, financial, and environmental needs of patients as evidenced by documentation, clinical records, case conferences, team report, call-in logs, and on-site evaluations. • Make the initial social work evaluation visit and reevaluate the patient's social work needs during each following visit. • Communicates significant findings, problems, and changes in condition or environment to the Supervisor, the physician and/or other personnel involved with patient care. • Reports unsafe conditions and the outcome of each visit to the appropriate Supervisor by the end of the day. • Implements the plan for patient safety, using patient, family, and community resources. • Participates in implementation and development of the Plan of Care to ensure quality and continuity of care and proper discharge planning. • Verifies the Plan of Care prior to each visit and provides care according to physician's orders, assessment data, and established standards and guidelines. • Initiates and revises the Plan of Care in response to identified patient care issues. • Writes physician orders to cover additional visits and changes to the plan of care, per agency policy. • Incorporates patient care goals established in the plan of care, as evidenced by documentation in clinical note. • Performs appropriate skilled services/interventions in accordance with accepted standards of practice and certified by the patient's physician. • Counsels, instructs, and includes the patient and family in following the Plan of Care and meeting social work-related needs. What is Required? • Master's Degree or Doctoral Degree in Social Work from a school of Social Work accredited by the Council of Social Work Education • 1+ year of social work experience in a healthcare setting. • Current State License as a Social Worker • Excellent verbal and written communication skills • Social work skills as defined as general social work standards • 50% travel required • Ability to frequently lift, push, pull, and support up to 50 pounds, including positioning or transferring patients and moving equipment • Valid driver's license and insurance and reliable transportation to perform job tasks You will report to the Clinical Team Manager. Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at . Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed. Elara Caring Job ID #JR-137420. Posted job title: Medical Social Worker About Elara Caring Elara Caring is one of the nation's leading providers of home-based care with a growing footprint of 26,000 caregivers and 60,000 patients in 18 states. Whether you are new to home-based care or a seasoned in-home care professional, Elara Caring will meet you where you are and develop a unique learning plan that recognizes your experience and invests in your clinical professional journey. From our preceptor program to certification prep courses, quality assessments or management training, we care about you and your success.