Customer Experience Associate
Jobgether · Lewisburg, TN
Job description
Customer Experience Associate We are looking for a customer-focused professional who enjoys helping people, solving problems, and creating positive experiences. In this role, you will become a key point of contact for customers, ensuring smooth interactions across subscriptions, memberships, and events. You will support users through thoughtful communication, technical assistance, and proactive engagement. The position offers the opportunity to develop strong customer relationship skills while working in a remote, globally connected environment. You will collaborate with multiple teams to improve processes, strengthen customer satisfaction, and contribute to long-term retention. This is an ideal opportunity for someone who is detail-oriented, empathetic, and passionate about delivering excellent service. Accountabilities: The Customer Experience Associate will play a central role in supporting customers and ensuring every interaction is efficient, professional, and positive. The role combines customer support, account management, troubleshooting, and process improvement responsibilities, with a strong focus on building trust and delivering a seamless experience. • Manage customer inquiries through email and other communication channels, providing timely and thoughtful support for subscription, membership, billing, and event-related questions. • Troubleshoot account access, login issues, and platform-related problems while guiding customers toward effective solutions. • Support billing operations by assisting with invoices, renewals, payment follow-ups, and maintaining accurate customer records. • Engage with customers, subscribers, and event participants through proactive outreach to gather feedback and improve their overall experience. • Collaborate with internal teams to share customer insights, improve retention initiatives, and support a consistent customer journey. • Maintain clear documentation and contribute to improving customer support processes, resources, and workflows. Requirements: The ideal candidate is a customer-oriented communicator with strong organizational skills and the ability to manage multiple requests while maintaining a high level of professionalism. You should enjoy working with people, solving problems, and contributing to a collaborative remote environment. • 1–2 years of experience in customer support, customer success, account management, or another customer-facing role. • Excellent written and verbal communication skills with a professional, empathetic, and solution-focused approach. • Confidence communicating with customers through email and phone while handling questions and resolving issues effectively. • Strong attention to detail, organization, and follow-through when managing customer requests and administrative tasks. • Ability to work independently in a remote environment while collaborating effectively with distributed teams. • Familiarity with CRM platforms and customer management tools, such as HubSpot, is an advantage. • Native-level or near-native English proficiency, both written and spoken, is required due to extensive communication and collaboration in English. • Interest in media, technology, travel, or subscription-based businesses is a plus. Benefits: • Opportunity to grow professionally within an innovative and internationally connected organization. • Exposure to the intersection of digital media, customer experience, subscriptions, and events. • Remote-friendly work environment with flexibility and collaboration across global teams. • Supportive culture focused on learning, teamwork, and continuous improvement. • Competitive compensation and benefits package. • Opportunity to develop valuable customer experience, communication, and operational skills.
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Call Center Representative - FT - Work From Home
C2Q Health Solutions · Lewisburg, TN
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Entry Level Benefits Rep - Customer Service - Remote
Rowan Agencies · Lewisburg, TN
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? • Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. • Unlimited Earning Potential: Your dedication determines your earnings*. • Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! • Grow with Us: Dive into continuous learning and development opportunities. Application Process: • Submit Your Application: No stringent qualifications needed. We believe in potential. • Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. • Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: • When will I hear back after applying? Typically, within 24 hours. • Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. • What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Remote Customer Service Rep. Data Entry - Work from home
Remote Career · Lewisburg, TN
Remote Customer Service Rep. Data Entry - Work from home Job Openings Remote Customer Service Rep. Data Entry - Work from homeAbout the job Remote Customer Service Rep. Data Entry - Work from home NOTE: Only for US residenceLooking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..Full-Time hoursCustomer ServiceData EntryPosition Available nowPaid TrainingResponsibilitiesManage incoming callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively#J-18808-Ljbffr