Assistant Guest Service Manager

The Olympia Companies · Winter Park, FL

Full-timeCustomer Service/Call CenterPosted Jul 25, 2026
Apply now →

Job description

Olympia Hospitality Front Desk Assistant We're more than just a team – we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! This position assists the Director of Guest Services with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff. Additionally, this position works as part of a team to deliver attentive, friendly, efficient and hospitable service. This includes effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. They act as the manager on duty in the absence of the Guest Service Manager. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business—we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Technical Skills: • Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems Experience / Education: 2 plus years' of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Apply on company site →

More jobs in Winter Park, FL

Host / Hostess

The Olympia Companies · Winter Park, FL

Olympia Hospitality Host/Hostess Position We're more than just a team – we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! The Host/Hostess safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. Join a team that puts your well-being first! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business—we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities: • Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant. • Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism. • Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences. • Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed. • Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff. • Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests. • Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods. • Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience. • Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution. • Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed. Skills Required: • Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills Experience / Education: • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

NewHospitality - Food Services
Apply →
Olive Garden logo

Prep Cook

Olive Garden · Winter Park, FL

Olive Garden Prep Cook For this position, pay will be variable by location - See additional job details and benefits below. Our Winning Family Starts With You! Check out these great benefits! • Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) • Free Employee Meal! (limited menu) • Weekly pay • Anniversary pay • Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) • Paid Family and Medical Leave (up to 2 weeks after 1 year of service) • Medical/dental insurance • Ongoing training to build critical skills for current and future roles • Discounts on cellphones, travel, electronics & much more! • 401(k) savings plan (Company match after 1 year of service) • Management career advancement opportunities (50%+ of our managers are promoted from hourly positions!) And much more! Because at Olive Garden, We're All Family Here! One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants. Soup, sauce, pasta, and lasagna are key to the genuine Italian dining experience. As a prep cook, you must have a strong passion for delivering and flawlessly executing recipes to meet and exceed our guest expectations. In addition, as a prep cook, you must have a firm commitment to the highest safety and sanitation standards. We'd love to welcome you home as the newest member of the Family!

NewWeekly payHospitality - Food Services
Apply →
Earl Enterprises logo

Chicken Guy! - Food Runner

Earl Enterprises · Winter Park, FL

Food Runner The Food Runner is responsible for ensuring that all items are delivered to guests quickly and correctly. Responsibilities: • Interact with guests with a warm smile and energetic greeting and ensure that their needs are met. • Deliver all orders to the correct guests and verify with the guests that their orders are correct before leaving the table. • Ask guests if there is anything else they need and if so, graciously get it for them and ensure that they are satisfied. • Monitor all side stations to ensure that they are stocked and clean and available for guest use. • Interact with Expo and other team members in a positive and helpful manner to ensure a positive environment in the restaurant. • Other related responsibilities. Requirements and Experience: Previous experience in a guest or customer facing position preferred, but not necessary. Excellent interpersonal skills with the ability and willingness to smile and interact in a genuinely energetic, warm, and attentive manner towards guests and co-workers. Excellent communication skills in order to interact effectively with guests and coworkers. Ability to work in a high energy, fast paced environment. Education: No formal education beyond high school experience required. We Are Earl Enterprises® Earl Enterprises® builds on its past successes in defining ambitious goals for the future. Earl Enterprises® bring together the power of people, services and creative genius to build innovative sustainable companies that guests can enjoy today and in the future through our diversified brand portfolio. Earl Enterprises® is growing as a leader in the field of entertainment, leisure, tourism, hotel, and restaurant consultant services. Come join us onward and upward. Our concepts include Planet Hollywood, Buca di Beppo, Earl of Sandwich, Chicken Guy, Collide.com, Seaside on the Pier, Mixology, Café Hollywood and Bertucci's.

NewHospitality - Food Services
Apply →
Five Guys logo

Crew Member

Five Guys · Winter Park, FL

Job Description Job Title: Software Engineer Location: Remote Job Type: Full-time We are looking for a talented software engineer to join our team. The ideal candidate will have experience in developing and maintaining software applications. Responsibilities: • Design, develop, and maintain software applications • Collaborate with cross-functional teams to define, design, and ship new features • Troubleshoot and debug issues in existing applications • Write clean, maintainable, and efficient code Requirements: • Bachelor's degree in Computer Science or related field • Proven experience in software development • Strong understanding of data structures and algorithms • Familiarity with front-end languages and frameworks Requisition ID: 12345

NewRemoteFull-timeMiscellaneous
Apply →