Customer Service Representative

Become a part of our caring community The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served. In this role, you will address members housing concerns and connect them with community resources. This will include helping with completion of applications, identifying housing vacancies, adding members to wait lists. Additionally, you will help members with understanding and utilizing their housing benefits in partnership with the community and including policies related to the Medicaid population. This is a field role and you will need to travel up to 25% to member homes and facilities. You will report to a Manager of Care Management. The Community Health Worker (CHW) 1 serves as a key member of our care teams, applying a hands-on approach to member engagement. The CHW 1 supports case management functions. It addresses social determinants of health (SDOH) needs, improves self-management of chronic conditions, navigates the healthcare system, and promotes prevention and health education tailored to the needs of the communities we serve. You will leverage your knowledge of the community and shared life experiences to close gaps in care. • Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment. • Assist members in navigating healthcare and social service systems, coordinating access to basic needs with a focus on housing (e.g., housing, food, income, and transportation). • Identify and address barriers to housing, ensuring members can attend their appointments. • Provide social support to boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member. • Support member independence through appropriate education and coaching. • Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs. • Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps. • Regularly travel to conduct member visits and community-based visits as needed to ensure effective program administration. • Work collaboratively with other associates as a member of the care support team. Use your skills to make an impact Required Qualifications • Must reside in the state of South Carolina • Able to travel up to 25% • Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels) • Proficiency in Microsoft Office such as (Teams, Excel, PowerPoint, Outlook, Word) • Build rapport with members and community partners • Respect for cultural and demographic diversity • Strong written & verbal communication skills and advocacy for members at all care levels • Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work Preferred Qualifications • Community Health Worker training and/or certificate or willingness to complete within one (1) year • Bachelor's degree in social work or related field • Familiarity with state Medicaid program guidelines • Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy Additional information Work-At-Home Requirements: To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. • Satellite, cellular and microwave connection can be used only if approved by leadership. • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format: As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions you may answer via by phone or computer, and you will provide recorded or text message responses to each question. Some of the questions may require longer responses and using a computer vs phone to type responses may work best. You should anticipate this interview to take about 15-20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Why Humana? Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities TB Statement: This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement: This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Medicaid Mileage Reimbursement: We provide mileage reimbursement for work-related travel. Eligible mileage includes: • Travel from your home to your first work location of the day. • Travel between client or assignment locations during the workday. • Travel from your final work location back to your home. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service

ProSidian Consulting · Lewisburg, TN

Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] ProSidian seeks a Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] for Speakers Bureau (Keynote/Guest Speaker) on a Exempt 1099 Contract: No Overtime PayBasis Contract Contingent generally located across the CONUS - Texas (Remote W/ Travel or Virtual) Across The South Central Region supporting an education-centered state organization that targets outcomes via leadership, instruction, training, and diverse, transparent, partnership-driven procurement practices. We seek Customer Service Speakers Bureau (Keynote/Guest) Speaker candidates with relevant Education, And Academia Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Education, And Academia Sector Clients such asESC1. This as a Contract Contingent or Contract W-2 (IRS-1099) Marketing And SERVQUAL Customer Service Functional Area / Swim Lane / Category Discipline Professional - Speakers Bureau (Keynote/Guest Speaker) Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. Job Overview Provide services and support as a Customer Service Keynote/Guest Speaker [Speakers Bureau (Keynote/Guest Speaker)] in the Education, And Academia Industry Sector focussing on Human Capital Solutions for clients such as Texas Education Agency (TEA) | Region One Education Service Center (ESC1) Generally Located In CONUS - Texas (Remote W/ Travel or Virtual) and across the South Central Region (Of Country/World). ProSidian Speakers Bureau delivers expert-led, purpose-driven keynote and guest speaking engagements that align strategic messaging with event objectives—empowering audiences through impactful communication by industry leaders, subject matter experts, and thought influencers across conferences, academic forums, corporate summits, and community events. Marketing And SERVQUAL Customer Service Category Speakers Provides targeted content and insights tailored to Customer Service / Customer Loyalty Topic Areas while collaborating with a Speakers Bureau (Keynote/Guest) as part of a General/Other Functional Area / Swim Lane / Category Discipline/Category with the objective(s) of engaging audiences through expert knowledge, real-world experience, or motivational storytelling. Delivers value by educating, inspiring, and energizing event participants. Often aligned with the event theme or goals to reinforce key messages. Customer Service / Customer Loyalty speakers specialize in delivering compelling insights, stories, or strategies within their area of expertise. They engage audiences through education, motivation, and actionable guidance rooted in their field. Responsibilities and Duties - Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] Deliver impactful, purpose-driven customer service speaker sessions that engage, inform, and inspire diverse audiences. Customer service involves creating positive, solution-oriented experiences for clients and end-users across industries. It includes communication, empathy, responsiveness, and systems that build loyalty and satisfaction. Speakers address service excellence, team training, and customer-centric business strategies. Design and deliver presentations, customize content, engage with audience Q&A, and represent core themes aligned with customer service subject matter topics and themes. The role(s) are located in the South Central Region is at or near CONUS - Texas (Remote W/ Travel or Virtual). Initially identified Work Site Address (Subject to Change or Working Remotely): 1801 9th Ave N, Texas City, TX 77592 Qualifications Desired Qualifications For Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] (ESC1Q152) Candidates: Recognized subject matter expertise, excellent communication, and proven engagement outcomes. Bachelor's degree minimum; advanced degree preferred depending on topic area. 5–10 years of relevant speaking, industry, or subject experience. Skills Required Primarily focused on Professional and Management Development Training initiatives and aligned with Speakers Bureau (Keynote/Guest Speaker) activities Marketing And SERVQUAL Customer Service Functional Area Activities. Public speaking, storytelling, audience engagement, adaptability. Competencies Required Emotional intelligence, strategic communication, cultural competence. Ancillary Details of the Roles Contribute to speaker bureau knowledge base and mentoring junior speakers. Collaborate with event teams to align messaging and logistics for optimal audience impact. Other Details Availability for in-person and virtual events, flexibility in schedule, alignment with client objectives. Additional Information Core Competencies * Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader * Leadership – ability to guide and lead colleagues on projects and initiatives * Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people * Communication – ability to effectively communicate to stakeholders of all levels orally and in writing * Motivation – persistent in pursuit of quality and optimal client and company solutions * Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams * Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications * Organization – ability to manage projects and activity, and prioritize tasks Other Requirements * Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary * Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors * Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together * Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference * Willingness - to constantly learn, share, and grow and to view the world as their classroom Benefits and Highlights At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following: Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com). 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts &

Care Coordinator 2 (Field Care Manager 2) Humana Healthy Horizons in Indiana is seeking a Care Coordinator 2 (Field Care Manager 2) who assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. This position serves members of the new Indiana Medicaid program - Indiana PathWays for Aging (PathWays). The program was designed to help more Hoosiers who choose to age at home, do so, and to achieve better access toservices, and better health and quality outcomes. You will be part of a caring community at Humana. When you meet us, you can tell we started as a hometown company. We are proud of our Louisville roots and, as we have grown, that community feeling has spread across all 50 states and Puerto Rico. No matter where you are—whether you are working from home, from the field, from our offices, or from somewhere in between—you will feel welcome here. We are a caring community made of close-knit teams, cross-country friendships, and inclusive resource groups, all gathered around one big table where everyone's voice is heard and respected. Community is a verb here. It is up to each of us to care for it and maintain it. Because the relationships we form will help us deliver better health outcomes for the people we so proudly serve. Health Insurance begins on day one! 23 days of vacation with pay per year 401K program matching 100% of 6% after year one! Position Responsibilities The Care Coordinator 2 employs a variety of strategies, approaches, and techniques to manage a member's physical, environmental, and psycho-social health issues. Identifies and resolves barriers that hinder effective care. • Facilitate the development of a longitudinal and trusting relationship with each member toward improved quality, continuity, and coordination of care. • Responsible for the coordination of all the member's needed medical and non-medical services, including functional, social, and environmental services. • Works collaboratively with the Service Coordinator, Transition Coordinator, and other care team staff to address the member's identified needs • Coordinates with all Medicare payers, Medicare Advantage plans, and Medicare providers as appropriate to coordinate the care and benefits of members who are also eligible for Medicare. • Primary point of contact for the Interdisciplinary Care Team (ICT) and shall be responsible for coordinating with the member, ICT participants, and outside resources to ensure the member's needs are met. Required Qualifications • Licensed Registered Nurse (RN) in the state of Indiana without restrictions • At least one (2) years of clinical experience as a nurse in providing case management or similar health care services • Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders. • Proven ability of critical thinking, organization, written and verbal communication and problem-solving skills. • Ability to manage multiple or competing priorities in a fast-paced environment. • Ability to use a variety of electronic information applications/software programs including electronic medical records. • Live/Reside in Indiana Preferred Qualifications • Bilingual (English/Spanish) or (English/Burmese) • Prior nursing home diversion, long-term care, disease management, or case management experience • Prior management of Home and Community Based Services waivers (HCBS dual roles only) • Prior experience with Medicare & Medicaid recipients • Experience working with a geriatric population • Experience with health promotion, coaching and wellness • Knowledge of community health and social service agencies and additional community resources Additional Information Your growth is what drives Humana forward. When you get here, the journey is just beginning. Our leaders are committed to understanding what you need to grow. Because we do not grow without you. This is a place where our nurses influence the C-suite. Where software engineers change lives. Where every associate can build a professional path where they learn and thrive. Through our commitments to wellbeing and work-life balance, we support each associate's personal health, purpose, work style, sense of belonging, and security. Because finding new ways to put health first—for our members and patients and our associates alike—is what we do. Additional Requirements/Adherence Workstyle: Combination remote work at home and onsite member visits Location: Must reside in Indiana Hours: Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM, over-time may be requested to meet business needs. Travel: Must be willing to commute about 70% to meet with members. On Call: Telephonic on call for an occasional night and/or weekend may be required. Work at Home Guidance: To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Driver's License, Transportation, Insurance This role is a part of Humana's Driver Safety program and therefore requires and individual to have: Valid state driver's license Proof of personal vehicle liability insurance with at least $100,000/$300,000/$100,000 limits Access to a reliable vehicle Tuberculosis (TB) screening program This role is considered patient facing and is part of Humana at Home's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Interview Format As part of our hiring process for this opportunity, we will be using an exciting screening and interviewing technology called Modern Hire to enhance our hiring and decision-making ability. We use this technology to gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. You will be able to respond to the recruiters preferred response method via text, video, or voice technologies. If you are selected for a screen, you may receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication is not missed) inviting you to participate. You should anticipate this screen to take about 15 to 30 minutes. Your recorded screen will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance

Customer Service Representative This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve newlevels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence. If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer an initial 9 - 10 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home and attendance during training is 100% mandatory. Primary Responsibilities: • Serve as a trusted resource by providing exceptional service and support to members and/or providers • Answer incoming inquiries and determine the appropriate assistance needed • Listen actively, ask thoughtful questions, and accurately document information in multiple systems • Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up • Navigate multiple applications and resources to gather information and resolve inquiries efficiently • Communicate complex information in a clear, simple, and easy-to-understand manner • Collaborate with teammates and business partners to deliver effective solutions and positive outcomes • Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance • Continuously learn and apply new skills, processes, and industry knowledge to support success You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • 1+ years of customer service experience in an office OR professional setting • Experience with using computers as primary work tool • This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch). • Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Flexibility to work any of our full time (40 hours/week), 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST, Monday - Friday Preferred Qualifications: • Customer service call center experience • Experience in a healthcare, insurance, medical, OR dental environment • Experience with researching OR processing healthcare claims • Experience with navigating multiple systems while assisting customers • Familiarity with medical and/OR dental terminology, claims processing, coding, benefit plans, and health plan documents Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Soft Skills: • Demonstrated commitment to delivering exceptional service experiences • Communicates with empathy, professionalism, and authenticity to create positive interactions • Uses thoughtful listening and effective questioning techniques to understand and address customer needs • Applies resourcefulness and sound judgment to identify solutions and navigate complex situations • Handles sensitive and difficult situations with composure, respect, and a focus on resolution • Maintains a high level of accuracy and attention while managing multiple priorities • Effectively utilizes technology and digital tools to support customers and achieve business goals • Adapts quickly to changing priorities, new information, and evolving customer needs • Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge • Contributes to a culture of collaboration, inclusion, and customer-first excellence *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.