$10/hr
Remote Call Center Representative with Security Clearance
DNI Delaware Nation Industries · Centralia, WA
Job description
Description Channel Blend Call Center Representative As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY) . Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour. Required Equipment for Remote Work: * Computer (Not a Chromebook or tablet) * Phone (cellphone or landline) * Headset, Earbuds, or Headset WITH mic * Internet (Ethernet cord, adapter, or wi-fi booster is required) * Mouse for computer (Not a trackpad) Responsibilities: * Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. * Professionally greet prospects by speaking clearly and listening effectively. * Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. * Maintain acceptable level of quality assurance scores. * Accurately log qualified leads/sales following proper documentation and reporting procedures. * Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. * Comply with all federal, state, client, and company rules, regulations, and procedures. * Provide excellent customer service by always maintaining professionalism. * Maintain a positive attitude towards prospects, co-workers, and all levels of management. * Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. * Maintain acceptable attendance according to policy. * Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job Requirements * Strong communication skills using professional language/grammar and being able to speak clearly and audibly. * Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper. * Good computer and keyboarding skills. * Professional * Ability to work individually and as part of a team Skills: * Ability to read and interpret documents such as procedure manuals & work instructions. * Ability to write routine correspondence. * Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management. This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service! Benefits * 401(k) matching * Flexible schedule * On-the-job training * Paid time off * Referral program * Work from home Shift: * Day shift * Evening shift * Morning shiftWork Location: Remote must be in Idaho, Oklahoma, Texas or Kansasbfb3568a-762b-4989-884b-a9682aa104ca
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