Hospitality Customer Service Specialist - Work From Home

Position Summary: Who We Are: Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range oftextiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies. Primary Responsibilities: Customer & Territory Manager Support: • Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. • Provide customer with order history information (i.e., item #, quantity, etc.) and pricing. • Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers' inquiries. • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. • Back Orders – If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item. • Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed. • Prepare and send customer order acknowledgments. • Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction. Problem Resolution • Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. Review and process Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company's standard shipping policies with management. Training • Regularly participate in Sysco Interactive University (SIU), vendor and other company training programs. Communicate regularly with internal Departments : • Accounting – update on orders for Release on Hold. • Purchasing – tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items Minimum Education, Including Degrees & Certifications: • High School diploma or GED required. College degree preferred. Minimum Experience (Years & Type of Experience): • 2 years' Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.). • Call Center experience a plus. Skills & Abilities (Years & Type of Experience): • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner. • Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed. • Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively. • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions. • Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. • Detail Oriented – Attention to details and accuracy. • Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and familiarity in maintaining a customer database and Internet navigation. Physical Demands & Work Environment: The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. • This position primarily works in an office environment. The noise level in the work environment is usually moderate. • This position may require evening and weekend work depending on business needs. Guest Worldwide is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Medical Review Nurse Analyst The Medical Review Nurse Analyst is responsible for conducting clinical reviews of medical records to ensure compliance with regulatory and payer guidelines. This role ensures that providers are billing and being paid appropriately for services provided basedon Medicare guidelines. The Medical Review Nurse Analyst reviews claims and delivers provider education on current billing and documentation requirements. Salary Range 68,000-72,000 The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience. We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. How do I know this opportunity is right for me? If you enjoy the following: • Perform detailed reviews of medical records and documentation to determine the medical necessity of services. • Review submitted claims to ensure that billed services are medically necessary and correctly coded based on Medicare guidelines. Ensure Medicare providers are correctly reimbursed when documentation supports services rendered. • Prepare written clinical summaries and determinations with clear rationale for approvals, denials, or modifications. • Educate providers in accordance with the Targeted Probe and Educate (TPE) program. • Monitor the progress of assigned providers and educate on current billing and documentation requirements. • Ensure compliance with federal and state regulations, CMS guidelines, and company policies. • Stay current on clinical guidelines, medical policy updates, and industry best practices. Minimum Qualifications: • Associate's (ASN) or Bachelor's Degree in Nursing (BSN). • Active RN license, applicable to state of practice in good standing. • One (1) or more years of clinical experience in a healthcare setting (hospital, homecare, skilled nursing, etc.). • Excellent written and verbal communication skills, with the ability to communicate complex medical information clearly and concisely. • Strong attention to detail and organizational skills to manage multiple cases simultaneously. • Basic knowledge and understanding of medical/clinical review processes. • Solid computer skills with experience working in multiple on-line systems including MS Outlook, Teams, OneNote, Word, and Excel. Preferred Qualifications: • Experience working for a Medicare Administrative Contractor (MAC) preferred. • Basic Medicare knowledge and/or experience preferred. Remote Work Requirements: • Wired (ethernet cable) internet connection from your router to your computer. • High speed cable or fiber internet. • Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at ). • Please review Remote Worker FAQs for additional information. Benefits: • Remote work option available • Performance bonus and/or merit increase opportunities • 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately) • Competitive paid time off • Health insurance, dental insurance, and telehealth services start DAY 1 • Professional and Leadership Development Programs • Review additional benefits: ( ) WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready. WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

Customer Service Representative Location: Tulsa, OK (Remote) Duration: Contract Rate - DOE Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents will beUS Citizens only. Agents must be located in the United States. Agents may be remote agents or in house Call Center agents. Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements. Essential Job Functions: • Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. • Records call on account history record with results of the inquiry; initiates required confirmation. • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision. Basic Qualifications: • High school diploma or G.E.D. • Zero or more years of customer service or other telephone experience • Experience working with organizational functions and personnel • Experience working with fax machines, computer software, and telephone technology • Experience working with and skilled in the use of help desk software Other Qualifications: • Basic business and analytical problem solving skills • Basic communication skills • Ability to follow oral and written directions Work Environment: • Office environment • May require shift work

Patient Service Representative

Plutus Health · Centralia, WA

About Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Life at Plutus Health Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence. At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients. Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals. Job Title: Patient Service Representative Experience: Minimum 1-2 years of experience in Healthcare call center, medical billing, or patient financial services OR Customer service in a regulated environment (healthcare strongly preferred) Location: Dallas, TX / Remote Employment Type: Full-time Job Summary The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices. Key Responsibilities Patient Communication & Call Handling • Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner • Place outbound calls to patients as needed to resolve billing questions or follow up on outstanding balances • Clearly explain charges, account activity, and payment options in plain, patient-friendly language Billing & Payment Support • Assist patients with making payments via approved payment methods • Set up payment plans according to client and company guidelines • Provide copies of statements, receipts, and account summaries upon request • Accurately document all payment and account interactions in billing systems Statements & Account Assistance • Generate, reissue, and explain patient statements • Research basic account questions by reviewing billing history, insurance responses, and posted payments • Identify when issues require escalation to billing, AR, or supervisor teams Complaint Resolution & Service Recovery • Handle basic patient complaints related to billing, communication, or service experience • De-escalate emotionally charged situations with empathy and professionalism • Escalate complex, unresolved, or sensitive complaints per established protocols Compliance & Documentation • Maintain accurate, timely documentation of all patient interactions • Comply with HIPAA, company policies, and client-specific guidelines • Follow call quality, scripting, and performance standards Required Qualifications • High school diploma or GED (Associate degree preferred) • Minimum 1-2 years of experience in: • Healthcare call center, medical billing, or patient financial services OR • Customer service in a regulated environment (healthcare strongly preferred) • Strong verbal communication skills with a calm, empathetic demeanor • Ability to explain billing concepts clearly to non-technical audiences • Basic computer proficiency and comfort using billing or CRM systems Preferred Qualifications • Experience in medical billing, patient collections, or RCM environments • Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance) • Prior experience handling patient complaints or sensitive financial conversations • Bilingual (English/Spanish) is a plus Key Competencies & Skills • Customer-focused and patient-first mindset • Strong listening and problem-solving skills • Emotional intelligence and conflict de-escalation ability • Attention to detail and documentation accuracy • Ability to follow scripts, policies, and compliance requirements • Dependable, punctual, and organized Work Environment & Expectations • US-based role supporting US healthcare patients • May require extended screen time and high call volumes • Adherence to productivity, quality, and compliance metrics • Professional home office setup required for remote roles