Customer Services Representative (Remote)
Ovex Technologies · Tulsa, OK
Job description
Customer Services Representative (Remote) We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities: • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: • High school diploma, general education degree, or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support.
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Company Overview Dropoff is a same-day, last mile delivery service that enables businesses across industries to meet rising expectations for faster deliveries.Through our proprietary technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and a true logistics partner.Dropoff Tracker increases enterprise businesses' visibility into all of their deliveries, with details of all orders and assigned drivers available in one centralized and dynamic map.Real-time tracking and confirmations, transparent pricing, flexible delivery options, and feature-rich APIs bring modern courier services to market that equip businesses with the resources they need to satisfy customers and achieve their goals.Advantages of Contracting with Dropoff Flexible hours - you determine when you want to provide delivery services and for how longPaid by the deliveryDrive packages, not people - never worry about who\'s getting in your carDrive your own vehicleRequirements 21 years of age or olderSolid knowledge of the cityA registered, insured and inspected car, SUV or van less than 10 years oldA current driving license and clean driving recordTech savvy -- you're comfortable using a smartphone and apps#J-18808-Ljbffr