Chat/Phone Support Specialist - Remote
Inktel · Tulsa, OK
Job description
Chat/Phone Support Specialist - Remote Job Category: Operations Requisition Number: CHATP002263 Full-Time Inktel Orlando 6149 Chancellor Dr Orlando, FL 32809, USA Job Details Description Job Description Position Responsibilities: • Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers • Demonstrate high standards for quality service • Work in tandem with the quality and trainingteam to self-manage performance expectations • Maintain an open communication line with Team Lead/Quality Advocate/the Trainer and the manager for support and personal development • Maintain business acumen, courtesy and professionalism when dealing with all client contacts • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects • Strict adherence to key performance indicators (KPI) as set by management • Strive to exceed key performance indicators (KPI) and quality goals as outlined by management Qualifications: • High school diploma or equivalent. • 1-2 years Call Center Experience preferably in a live chat environment • Retail sales experience, preferably in an ecommerce environment • Excellent Data Entry skills/- 45-55 wpm minimum • Must be computer literate and internet savvy • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce) • Experienced in handling multiple chats at any given time • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen • Professional, upbeat and engaging written communication • Excellent oral communication skills: clear diction, tone and use of proper grammar • Ability to deliver quality customer service in a high-volume environment • Ability to develop relationships with clients, even in difficult situations • Ability to advise and counsel customers in a quick and efficient manner • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Empathetic and active listening • Positive outlook and enthusiastic attitude • Conscientious team player • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required • Dependable, a history of good attendance and punctuality is essential Proven track record of ALL of the following STRIVE values: • Service • Tenacity • Responsibility • Integrity • Versatility • Entrepreneurship Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Work From Home Technology Requirements: Minimum PC Requirements CPU Speed • Dual Core 1.2 GHz or better • Intel Core i3 or AMD Ryzen 3 or better Hard Drive • 40 GB or more of available space • 100 GB or more of total space Memory • 8 GB or RAM or better is preferable Operating System • Windows 10 Professional (No Macs or Chromebooks) • Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Monitor* • 1280 x 1024 (SXGA) screen resolution • 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera • Integrated or USB Camera *Dual monitors may be required on some client programs Minimum Software Requirements Google Chrome** • Latest version of Google Chrome for Windows **Certain client programs may require specific versions of Microsoft Internet Explorer Minimum Internet Connectivity Requirements Standard Connection / Speed • Hard-wired connection (no wireless) • Minimum 45 Mpbs download / Minimum 10 Mpbs upload • Internet connection must not be shared with more than 3 devices in the same location Maximum Latency Threshold • 120 milliseconds (ms) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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" Licensed Psychiatric Nurse Practitioner Wage: Up to $199/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
" Licensed Psychiatric Nurse Practitioner Wage: Up to $199/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
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