Call Center Representative - Remote
Trinity Health · Tulsa, OK
Job description
Employment Type: Part time Shift: Description: Call Center Representative I - Medical Group - Remote Part time M-F 8:00am-2:00pm If you are looking for a high-volume Call Center position, this could be your opportunity . Here at St. Peter's Health Partner's, we care for more people in more places. Call Center experience highly preferred. Medical Office experience highly preferred. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Office Hours, Monday - Friday What you will do: Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers. ESSENTIAL JOB FUNCTIONS: • Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. • Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient's arrival, if applicable. • Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner. • Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols. • May collect payment(s) and ensures timely and accurate posting of payment. • Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system. • Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ's. • Accurately documents into SPHPMA systems. • Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly. • Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols. • Accurately completes patient forms. ESSENTIAL QUALIFICATIONS: EDUCATION: High School Diploma or GED required. Course work in insurance/billing, medical practice education or seminars are all preferred. MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment. Pay Range: $18.50-23.90 Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
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Remote Position in Boston, MA Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve livesby building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. We offer 4 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: • Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members • Courteous, friendly, problem solver with customer service, patient focused communication • Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate • Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary • Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff • Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes • Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance • Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies • Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients • Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) • Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department • Participates in special projects and ongoing programs unique to the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of customer service experience • Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience • Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms. • Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration. • Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. Preferred Qualifications: • 1+ years of experience working in a clinical setting • Working knowledge of patient related documents Telecommuting Requirements: • Reside within commutable distance to the office at 147 Milk St., Boston, MA 2109 • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: • Good time management skills • Well organized • Ability to problem solve • Ability to multi-task • Strong communication skills • Strong attention to detail *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Description Healthcare services company seeks a work from home Patient Service Representative to correspond with patients and physicians in a fast-paced and high volume call center environment. This growing organization offers competitive benefits, clear promotional path and great company culture for an individual with previous healthcare experience, customer service call center experience, computer skills and ability to multi-task well. Pay at $19/hour. Apply for this great position as Patient Service Representative today! U.S. residents ONLY. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. Job Reference: JN -022026-414454