Remote Call Center

Pharmacy Technician - Prior Authorizations - Work From Home

CVS Health · Centralia, WA

CVS Health Pharmacy Technician We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary - Processes prior authorization requests received by phone, fax, or electronically and utilizes various computer resources, existing criteria, and medication guidelines to perform clinical research to support prior authorization reviews. - Proactively completes prior authorization approvals and denials that are due to expire and maintains complete, timely, and accurate documentation. - Reviews potential prior authorization denial language to ensure NCQA requirements are met. - Follows prior authorization workflow, policies, and procedures during the course of the workday. - Answers a potentially high volume of prior authorization inquiry calls from provider's offices, pharmacies, and internal partners and uses various computer resources to communicate prior authorization status or decisions. - Maintains a balance of productivity, quality and timeliness of work. - Participates in training and continuing education as required. - Participates in team/departmental meetings as required. - Excellent attendance is a must. - Successful pharmacy technicians will be proficient in drug name and diagnosis pronunciation, recognizing medical terminology, and navigating multiple computer resources to document conversations and prior authorization decisions. - Successful pharmacy technicians will possess good written and verbal communication skills. Hours of operation for Aetna Pharmacy Prior Authorization are between 5:00am to 8:30pm (may vary by time zone). Pharmacy Technicians work 8 hours shifts that may fall in between these hours of operations. Overnight shifts may also be available, but not guaranteed. Work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including on weekends and holidays. Part time positions are not available. Position requires the ability to work extended hours when necessary. Rotating weekend schedule may be required. Candidate must have their own home internet access with minimum speed of 100mbps download (internet can be hard wired with Ethernet cord). Candidate must also have a secure workspace/office in their home. Candidate must have high level skill with working with PC (ex. using mouse and keyboard, accessing and navigating through multiple systems and screens). Required Qualifications - National Pharmacy Technician certification and Arizona or applicable state Pharmacy Technician license, current and in good standing, are required and must be maintained. - Between 1-5+ years of Pharmacy Prior Authorization processing experience. - Ability to Multi-task and prioritize work. - Ability to adjust based on business or department needs. - Good organization skills Preferred Qualifications - Retail or Hospital experience - Managed Care or Medicaid experience - AS400 experience - Proficiency in using computerized resources and software applications - Proficiency with Microsoft applications (Excel, Word, and Outlook) - Knowledge in pharmacy practices, procedures, and ability to read and understand clinical information - Working knowledge of drug dosage forms, drug strength, generic and brand name equivalent. Education High School diploma, G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

SecurUs Asset Protection LLC is seeking competent security professionals in Centralia, Washington, to protect client premises and assets. The role emphasizes maintaining safety, preventing illegal activity, and ensuring customer satisfaction.Individuals should have proven customer service skills, a valid driver's license, and the ability to manage high-stress situations. Ideal candidates will possess integrity, professionalism, and the ability to patrol premises effectively. Multiple shift options are available.#J-18808-Ljbffr

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratorynetwork, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance howwork gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Specialty Testing Billing team has an exciting career opportunity for a Customer Service Support Representative. Representative II Work schedule: Monday-Friday 9:30-06:00 PM EST Responsibilities • Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers. • Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone. • Maintain performance goals. • Ability to become proficient with processes after completing a structured training program. Minimum Qualifications • High School Diploma or GED equivalent. • 3 years or more customer service experience. Preferred Qualifications • 3 years or more call center experience or healthcare-related customer service. • 3 years or more medical billing, insurance claims, and explanation of benefits (EOB). • 3 years or more patient billing. • Experience in genetics, women's health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes. • Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers. • Ability to explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy. • Helps establish protocols and procedures; cross-functional collaboration. • Bilingual English/Spanish capability. Skills and Competencies • Strong verbal and written communication skills. • Work and learn in a fast-paced environment. • Attention to detail and organizational skills • Team-oriented mindset with the ability to work independently. • Navigate multiple computer screens and applications • Alpha-Numeric data entry proficiency • Explain billing or account information clearly and professionally. • Energetic, passionate customer service. • Customer-focused problem solving and resolution skills. • Adherence to confidentiality, privacy, and regulatory compliance requirements. APPLICATION WINDOW CLOSES 7/24/2026 PAY RANGE: $19.00-22.00 • All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Labcorp Specialty Testing Billing team has an exciting career opportunity for a Customer Service Support Representative. Representative II serves as a frontline contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls related to patient accounts and billing inquiries. This role is responsible for resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast-paced customer service environment. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here ( .? Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement ( .

$19/hr

Customer Service Representative

The LaSalle Network · Centralia, WA

Customer Service Representative – Patient Onboarding LaSalle Network is hiring Customer Service Representatives! LaSalle Network is looking for Customer Service Representatives to support a patient onboarding initiative. In this remote role, you'll help guide patients through the transition to their new healthcare provider while delivering outstanding customer service over the phone. This opportunity is ideal for individuals who enjoy working in a fast-paced environment, communicating with customers and contributing to a positive patient experience. What You'll Do • Place outbound calls to patients to support the onboarding process. • Guide patients through the transition to Synapse Health and explain next steps. • Answer patient questions while providing courteous, professional customer service. • Accurately document patient interactions and call outcomes in internal systems. • Maintain confidentiality and follow established policies and procedures. • Meet productivity and quality expectations in a structured call center environment. What We're Looking For • Previous call center and/or customer service experience required. • Comfortable handling a high volume of outbound calls. • Excellent verbal communication, active listening and interpersonal skills. • Ability to learn new processes and adapt in a fast-paced environment. • Healthcare or Durable Medical Equipment (DME) experience is preferred. • Reliable high-speed internet and a dedicated workspace suitable for remote work. What's In It for You? • $19/hour • Monday-Friday schedule • LaSalle Network consultants are eligible to enroll in benefits. For details, visit thelasallenetwork.com/consultants Compensation: $19/hour Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit thelasallenetwork.com/consultants Location: Remote Position Type: Contract If you're ready to bring your customer service skills to a collaborative healthcare team, apply today! A recruiter will review your application and contact qualified candidates with next steps.