Customer Service Associate I

Job PostingID: 1586368 | Shift: 07:00 AM – 07:30 PM | Pay: Up to $26/HRShift Date: 2026-02-05 | See Shift Details – Registration Not Required.

Hiring a Nurse Practitioner for an Occupational Medicine job in Olympia, WashingtonLocum TenensNurse Practitioner only - No PA'sStart Date: ASAP - 3 months with option to extend - Ongoing until Permanent is hiredFull TimeM-F8am to 5pm16-20 patients per dayMust have WA licenseOCC -med experience a mustBLSDOT certification - OR Must be willing to get certification before startingEHR: EpicTRAVEL, LODGING and Med Mal Insurance COVERED!Please apply today!

Legal Assistant 3 This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Tumwater, WA, approximately two (2) days per week after completion of the initial training period. The frequency may vary depending on casework, workload demands, training requirements, meetings, and other operational considerations. The Opportunity Our Legal Assistant 3 provides independent expert level support to staff attorneys and paralegals within the Health Systems Quality Assurance (HSQA), Office of Investigative and LegalServices (OILS). They are responsible for final formatting and processing of legal documents in compliance with agency guidelines. Additionally, our Legal Assistant 3 ensures allegations of misconduct or unsafe care are addressed and resolved efficiently and effectively. Key Responsibilities Include: Legal Document Processing • Document Formatting and Assembly: Drafts and formats disciplinary documents and assembles supporting materials. • Signature and Service Routing: Distributes documents for signatures and processes them for service or judge review. • Incoming Document Assessment: Receives, reviews, and logs incoming mail, faxes, and emails. • AG Service Coordination (RAGS): Verifies evidence page numbering, converts files to .pdf, and transfers them to the Attorney General's Office via Box.com. • Digital Archiving: Scans hardcopy documents and email to staff based on specific protocols. Database Management & Quality Assurance • File Lifecycle Maintenance: Updates, crosschecks, and closes disciplinary files in the enforcement database. • Data Association: Links newly received documents and database actions to their corresponding legal or compliance files. • Companion Case Research: Researches related open or closed cases and duplicate disciplinary complaints. • Technical Troubleshooting: Consults with internal database users to resolve technical system problems. • Data Correction: Fixes data entry errors to ensure the accuracy of enforcement database reports. Scheduling, Logistics, & Evidence Management • Hearing Calendaring: Schedules and logs hearing dates in Outlook for staff attorneys and paralegals. • Timeline Facilitation: Coordinates meetings with legal and investigative teams to map out timelines for summary motions. • Chain of Custody Management: Receives physical evidence, reviews transfer memorandums, logs movements in the database, and safely routes hardcopies. Collaboration & Process Improvement • Interdisciplinary Collaboration: Works with investigators, attorneys, case managers, and compliance officers to deliver disciplinary services. • Process Optimization: Identifies daily workflow errors and recommends procedural or form changes to supervisors. • Manual and Knowledge Base Updates: Updates office procedure manuals, online databases, and reference materials as directed. • Regulatory Compliance Application: Applies specialized knowledge of disciplinary and adjudicative proceedings and policies to daily work. Why You'll Love This Role Use your diverse skills in this critical role as the Legal Assistant 3 facilitating legal processes, supporting attorneys, and maintaining organized legal documentation, ultimately contributing to the success of legal operations in OILS. Respond to questions from the program, professions, and the public concerning policies and procedures of the legal office. Work collaboratively with Office of Customer Service, Office of Health Professions, and other DOH staff to effectively carry out disciplinary services. Join us and help protect and improve patient safety for everyone in Washington! Required Qualifications There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. Option 1: Four years of experience in a legal environment in support of an attorney, administrative law judge(s), review judge(s) or equivalent, such as general clerical, customer service, reception/administrative support, office management, operations or forms and records management. Option 2: One year as a Legal Assistant 2. Option 3: A two-year degree in Legal Secretary Studies, Paralegal Studies, or related field of study plus 2 years of legal office experience or equivalent, such as general clerical, customer service, reception/administrative support, office management, operations or forms and records management. Additional Required Knowledge, Skills, Abilities, and Experience • Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. • Customer Focus – Building strong customer relationships and delivering customer-centric solutions. • Decision Quality – Making good and timely decisions that keep the organization moving forward. • Values Differences – Recognizing the value that different perspectives and cultures bring to an organization. • Being Resilient – Rebounding from setbacks and adversity when facing difficult situations. • Demonstrates Self-Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Self-Development – Actively seeking new ways to grow and be challenged using both formal and information development channels. • Cultural Humility: Demonstrates the ability to take action to learn and grow, facilitating the development and integration of diverse perspectives, and honoring the different cultures represented in our agency. • Equity and Inclusion: Demonstrates the ability to take action to meet the needs of others, removing barriers to accessing shared resources, and promoting a culture of equity, social justice, and belonging. • People Impact Orientation: Demonstrates an ability to take action to adapt and adjust work and behaviors to increase positive impact on others. Preferred Qualifications While these aren't required, having them can help you stand out as a candidate. • Two years recent experience in a legal environment in direct support of an attorney, administrative law judge(s), industrial insurance appeals judge(s), review judge(s), or equivalent. • One year experience with Adobe Acrobat DC. • Intermediate user of Microsoft Word and Outlook. Able to create documents, edit, format and move between programs. • Experience proofreading legal documents using proper grammar and editing skills. Competencies: • Skilled at working with difficult customers and prioritizing tasks. • Ability to be a positive team member and seek continuous improvement. • Time management skills that ensure tasks are complete with quality and within established timelines. Employee Benefits We offer a solid benefits package that supports you and your family's health, financial security, and work-life balance. You'll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you're living today. Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage. Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health. About the Washington State Department of Health We're nearly 2,700 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience. At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We're passionate people who are driven to make a difference in public health (Download PDF reader). Our work depends on people who take action to learn and grow and who take action to meet the needs of others every day, in service of a healthier Washington. Explore more about the Department of Health, our programs, and our impact by visiting our website. Working Conditions: The following describes the working conditions of this position, with or without reasonable accommodation. Work Setting: The position requires regular in-person attendance to perform duties on-site at the Tumwater, WA DOH Office. During the training period, the incumbent will be required to report to the Tumwater office Monday-Friday during regular business hours. When not working on-site, this position may work from home, a DOH office, or an alternate location. The position may require working in an open cubicle office setting. Exposure to hazards is limited to those commonly found in indoor at home or office environments. This position is sedentary, working at a computer for extended periods. Schedule: Standard DOH business hours are Monday to Friday 8:00 a.m

This recruitment will remain open until September 23, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on September 16, 2026. It is in the applicant's best interest to submit materials as soon as possible. Make a Difference: Protect Consumers & Join Our Dynamic Team! The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Functional Program Analyst 3 (FPA3) position. This role is within the Consumer Protection (Consumer Advocacy) Division and is based out of our Tumwater Office. We are an employer of choice! Here's why: • Meaningful work: Ensure a healthy insurance market & protect Washington consumers. • Impactful career: Make a daily difference in the lives of countless Washingtonians. • Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues. • Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. About the Position Every day, Washington consumers count on property and casualty insurance to protect their homes, vehicles, businesses, and financial security. When a claim is denied, coverage is unclear, or an insurance company isn't treating a consumer fairly, they need someone who understands insurance and knows how to help. That's where you come in. The Washington State Office of the Insurance Commissioner (OIC) is looking for an experienced insurance professional with property and casualty expertise to join our Consumer Advocacy Program as a Functional Program Analyst 3. This is an opportunity to put your knowledge of P&C insurance, claims, coverage, underwriting, compliance, and insurance regulations to work on behalf of Washington consumers. In this role, you'll independently investigate and resolve consumer complaints involving insurance companies. You'll review policies and carrier responses, analyze coverage and claims issues, research applicable insurance laws and regulations, and determine whether insurers have met their obligations. When concerns are identified, you'll advocate for consumers and take appropriate action to help ensure insurers are held accountable. You'll also serve as a trusted resource for consumers through our Consumer Hotline and outreach efforts—explaining complex insurance issues in clear, understandable terms and helping people better understand their rights, coverage, and options. You'll work directly with consumers, insurance companies, agency partners, and other stakeholders, using your judgment and analytical skills to bring challenging cases to resolution. This is more than a customer service position. It's an opportunity to use your P&C insurance experience to make a tangible difference in people's lives while helping strengthen fairness, accountability, and public confidence in Washington's insurance marketplace. If you have strong property and casualty insurance experience, enjoy digging into complex claims and coverage questions, and are motivated by the opportunity to advocate for consumers and apply insurance regulations in meaningful ways, we want to hear from you. Join the OIC and bring your insurance expertise to work where it matters most—protecting Washington consumers. This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044. Benefits & Perks • Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! • Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. • Wellness programs: Invest in your well-being with on-site resources and initiatives. • Work-life balance: Flexible schedules with telework opportunities. • Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. • Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. • Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. • And more! Explore our website for additional benefits: The duties of the position include but are not limited to: • Independently investigate and resolve consumer complaints involving licensed insurance companies by researching facts, analyzing policies, and applying Washington insurance laws and regulations. • Advocate on behalf of consumers by working with insurers to ensure fair treatment and appropriate resolution of insurance-related issues. • Respond to consumer inquiries by phone, email, written correspondence, and in person, providing accurate information and education on insurance coverage, rights, and regulatory requirements. • Prepare clear, thorough, and professional written correspondence to consumers and insurance companies explaining findings, decisions, and applicable laws or regulations. • Maintain accurate and timely case documentation, coding, and data entry in agency databases while managing an active caseload and meeting established performance standards. • Identify potential violations of insurance laws and regulations and prepare referrals for enforcement actions or Market Conduct review when appropriate. • Staff the Consumer Hotline and assist walk-in consumers by providing high-quality customer service and resolving insurance-related questions and concerns. • Deliver presentations and educational outreach to consumers, industry representatives, and community groups on insurance topics and consumer protections. • Review, update, and edit consumer-facing web content using plain language and web accessibility standards. • Collaborate with supervisors and colleagues to support agency initiatives, share expertise, and perform other duties as assigned in support of the Office of the Insurance Commissioner's mission. Contact Us: For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-07521 and the job name to the subject line of your email. Required Qualifications: • Six (6) years* of professional work experience in areas such as regulatory examinations; insurance underwriting, compliance, rating, or claims; health care consumer issues; or health care benefit plan design, distribution, or administration. Preferred/Desired Qualifications: • One (1) or more years of professional work experience involving the analysis and application of federal and/or state laws and regulations related to the insurance industry or closely aligned profession, including legislative analysis and implementation. • Demonstrated experience collecting data, conducting quantitative and/or qualitative research and analyzing results to make an informed decision or conclusion. • Intermediate-level experience using Microsoft Outlook and Word. • Fluent verbal communication skills in Spanish, Korean, Russin, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid-skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign languages. Academic Degree Equivalency Chart Degree Years of Relevant Experience Equivalency Associate's Degree 2 years of experience Bachelor's Degree 4 years of experience Master's Degree 5 years of experience *A degree in public administration, social work, public health, business administration finance or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Ready to join us? Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC! Cover Letter: Required Resume: Required • This position is represented by the Washington Federation of State Employees (WFSE). • Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). • State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. • Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. • If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FPA3_2026-07521 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. • The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. • If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. • Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov. Compensation details: 30.11-40.48 Hourly Wage PI32f583758d2a-25403-41560034