Remote Customer Service Representative

Job description

Remote Customer Experience Specialist Join a leading plastics manufacturing company as a Customer Experience Specialist, where you'll play a key role in delivering exceptional service to B2B clients. This temporary, remote role (3+ months) offers the chance to work with a close-knit, high-energy team dedicated to collaboration and excellence. If you're tech-savvy, thrive in a fast-paced environment, and have experience in manufacturing customer service, we want to hear from you! Start Date: Immediate About the Opportunity Join a leading plastics manufacturing company as a Customer Experience Specialist, where you'll play a key role in delivering exceptional service to B2B clients. This temporary, remote role (3+ months) offers the chance to work with a close-knit, high-energy team dedicated to collaboration and excellence. If you're tech-savvy, thrive in a fast-paced environment, and have experience in manufacturing customer service, we want to hear from you! What You'll Do • Serve as the first point of contact for internal and external customers, responding to inquiries within 24 hours. • Process customer purchase orders, sales quotes, samples, credits, and return requests. • Manage customer escalations, ensuring prompt and positive resolutions. • Use Salesforce to track projects, new business opportunities, and sales follow-ups. • Support the commercial team with quotes, sample requests, and occasional customer visits. • Collaborate with a tight-knit team to maintain a high standard of customer service. • Participate in meetings to drive customer experience improvements. What We're Looking For • Experience: 2+ years in customer service or inside sales within a manufacturing environment (plastics preferred, e.g., Amcor, Berry Global, Silgan, Pretium Packaging). • Education: Associate's degree or equivalent from a two-year college/technical school, or 1+ year of relevant manufacturing experience. • Skills: Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Salesforce. Strong verbal and written communication for customer and stakeholder interactions. High sense of urgency, flexibility, and problem-solving skills. Team-oriented mindset with a genuine willingness to help others. • Preferred Background: Experience in B2B customer service within plastics or packaging industries. Why Join Us? • Remote Flexibility: Work from anywhere with a flexible 40-hour schedule (8:00 AM5:00 PM EST). • Supportive Team: Join a collaborative, high-energy team that values helping each other. • Impactful Role: Make a difference by delivering exceptional customer experiences in a dynamic industry. • Benefits: Dental, Vision, Medical, 401(k). How to Apply Submit your resume via Indeed, highlighting your experience in plastics manufacturing and B2B customer service. We're excited to connect with candidates who bring energy, tech-savviness, and a passion for teamwork! Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.