$18/hr
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
Avery Healthcare Group · Tulsa, OK
Job description
Pharmacy Support Call Center Representative As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Role Purpose Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess the user's issue and provides first level support for problem resolution • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management, as necessary • Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST 8:00pm EST) under moderate supervision Minimum Education & Experience • High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required (3+ years preferred) • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus The pay range for this role is $18.00 per hour. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
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Elara Caring is seeking a Social Work Social Worker for a job in Tulsa, Oklahoma. Job Description & Requirements • Specialty: Social Worker • Discipline: Social Work • Duration: Ongoing • Employment Type: Staff At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Medical Social Worker - Hospice At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission. 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Why Join the Elara Caring mission? • Work in a collaborative environment. • Be rewarded with a unique opportunity to make a difference • Competitive compensation package • Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost • Opportunities for advancement • Comprehensive insurance plans for medical, dental, and vision benefits • 401(K) with employer match • Paid time off, paid holidays, family, and pet bereavement As a Medical Social Worker (MSW), you'll contribute to our success in the following ways: • Ensures that all activities are performed aligned with the vision of Elara Caring's board of directors, executive team, and the leadership of the Home Health team. • Assesses patients to identify the psychosocial, financial, and environmental needs of patients as evidenced by documentation, clinical records, case conferences, team report, call-in logs, and on-site evaluations. • Make the initial social work evaluation visit and reevaluate the patient's social work needs during each following visit. • Communicates significant findings, problems, and changes in condition or environment to the Supervisor, the physician and/or other personnel involved with patient care. • Reports unsafe conditions and the outcome of each visit to the appropriate Supervisor by the end of the day. • Implements the plan for patient safety, using patient, family, and community resources. • Participates in implementation and development of the Plan of Care to ensure quality and continuity of care and proper discharge planning. • Verifies the Plan of Care prior to each visit and provides care according to physician's orders, assessment data, and established standards and guidelines. • Initiates and revises the Plan of Care in response to identified patient care issues. • Writes physician orders to cover additional visits and changes to the plan of care, per agency policy. • Incorporates patient care goals established in the plan of care, as evidenced by documentation in clinical note. • Performs appropriate skilled services/interventions in accordance with accepted standards of practice and certified by the patient's physician. • Counsels, instructs, and includes the patient and family in following the Plan of Care and meeting social work-related needs. 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