Customer Care Advocate - Remote
Perun HR · Tulsa, OK
Job description
Customer Care Advocate - Remote The primary position responsibilities will include, but are not limited to: • Answer inbound calls and interact with customers to assist with a variety of inquiries and issues, including correcting errors and discrepancies on customers' accountsas necessary. • Facilitate successful outcomes of customer inquiries, up to and including responsible escalation. • Build professional rapport with the customer by actively listening to understand customer's concerns/comments and being clear and articulate in your verbal and written communications. • Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements. • Processes payments and enters credit card information accurately. Prepare work orders when required, and ensure appropriate procedures are followed. • Use tools and systems to accurately troubleshoot technical issues/concerns for the customer. • Work to resolve technical issues over the phone on the first call and set up agreed upon service calls only as necessary. • Promote and recommend Wave products and services based on the customer's needs and interests and in accordance with business goals. • Represent Astound in a positive, professional, and ethical manner while working to exceed customers' expectations while minimizing need for further escalation. • Demonstrate strong ability to analyze and solve problems and maintain composure in stressful situations. • Consistently meets or exceeds established goals and performance metrics. • Punctual, regular, and consistent attendance. Our ideal candidate will possess: • 1-2 years of customer service, sales, or technical support experience is preferred. Prior telemarketing, troubleshooting, retail and/or high-volume call center environment experience is a plus. • Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer. • Basic working knowledge of cable, TV, internet and phone services. • Flexible to work evenings, weekends, holidays, and overtime as required. • Proven mathematical ability to calculate basic transactions. • Must have excellent written & verbal communication skills. • Ability to work in a fast paced, often changing environment. • Proficient PC skills and working knowledge of Windows OS. • Telecommunications experience preferred. • Ability to sit for extended periods. • Ability to frequently use repetitive motions of the wrist, hands and/or fingers. • Ability to operate standard office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator. • Ability to communicate verbally by phone and in person. • Must have close visual acuity for viewing a computer terminal, reading, transcribing and analyzing data and figures. • Ability to perceive sound at normal speaking levels and receive detailed information through oral communication. Work-from-Home Requirements: • Dedicated, private room in your home that is quiet during work hours. • Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. • Astound will provide all computer equipment. • Your desktop work surface must have room for 2 PC monitors. • In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office. • You will be required to sign a written form to acknowledge these work-from-home requirements. • Must have a personal cell phone to install a security application. • Must be present in virtual work environment via company provided webcam during all working hours. • Must be meeting minimum performance achievement levels as defined by customer care leadership. • Must live within a commutable distance to the Bothell, Washington Office (within a 60 mile parameter)
More jobs in Tulsa, OK
(Earn $.60-$.80 CPM) Hiring CDL-A Dry Van Truck Drivers - Apply Now!
Hiring Drivers Now · Tulsa, OK
Now Hiring CDL-A Dry Van Truck Drivers - $.60 - $.80+ CPM! Apply today and within 24 hours you'll receive multiple job offers. Earn $85,000-$110,000 and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Remote Customer Service Representative This position is remote in NY. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work a full-time position requiring 40 hours per week and the scheduled hours of 7:50 am - 4:35 pm EST from Monday through Friday during regular business operations, occasional overtime may be required based on business needs Preferred Qualifications: • Sales OR Account management experience • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) Telecommuting Requirements: • Reside within the state of New York • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Retail Parts Pro
Advance Auto Parts · Tulsa, OK
Facilitate selling experience for DIY customer visits and phone calls - Achieve personal / store sales goals and service objectives - Manage DIY services including battery installation, testing, wiper installs, etc. - Ensure high standards of custome Parts, Retail, Manufacturing, Skills
Store Management Trainee: Lead Ops & Service
Ace Hardware · Tulsa, OK
Join Ace Hardware Corporation as an Assistant Manager in Training, responsible for managing store operations and leading customer service initiatives. The role requires previous retail management experience and a high school diploma.Located in Tulsa, Oklahoma, you'll oversee daily store operations, including inventory management and associate training, fostering a positive work environment based on our core values of Winning, Excellence, and Teamwork.#J-18808-Ljbffr