Customer Service Representative Medical Equipment
Avenue Mori Medical Equipment · Lubbock, TX
Job description(tap to read)
Customer Service Representative We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. Essential Duties and Responsibilities • Assists with updating respiratory grid and maintains referral log • Clears previous day's route and checks all paperwork for accuracy and completeness • Completes SOPs/CMNs and documents on tracking log • Complies with all applicable company policies and procedures to meet JCAHO and company standards • Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries • Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork • Monitors office supplies • Prepares complete and accurate files for billing department • Prepares deposit for location on a weekly basis • Prepares invoices for next day routes • Prepares tickets for daily routes • Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts • Provides service for all retail/walk-in equipment requests • Provides technical assistance to customers • Verifies Medicare, Medicaid and private insurance coverage information • Works with outside agencies to resolve customer issues • Performs other duties as assigned Supervisory Responsibilities : None More About The Position • Employment is contingent on • Background investigation (company-wide) • Drug screen (when applicable for the position) • Valid driver's license in state of residence with a clean driving record (when applicable for the position) Requirements Education and/or Experience • High school diploma or GED equivalent • One to three years of related prior work experience in a team-oriented environment • Experience in medical field and administrative record management Strong customer service background Skills, Knowledge and Abilities • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner • Helpful, knowledgeable and polite while maintaining a positive attitude • Interpret a variety of instructions in a variety of communication mediums • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) • Knowledge of insurance policies and requirements • Knowledge of medical billing practices and of billing reimbursement • Maintain confidentiality and practice discretion and caution when handling sensitive information • Mapping skills including ability to plan me-saving delivery routes • Mechanical aptitude with ability to learn • Medical terminology • Multi-task along with attention to detail • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division • Read and successfully interpret written directions and/or instructions in English • Self-motivational, organized, me-management and deductive problem solving skills • Sense of urgency and responsiveness to physicians, location employees and patients • Work independently and as part of a team Physical Demands • Lift 10lbs at times • Requires sitting, walking, standing, talking or listening; extensive hours sittng at a desk • Requires close vision to small print on computer and or paperwork; extensive hours working on the computer Machines, Equipment and Technical Abilities • Email transmission and communication • Internet navigation and research • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. • Office equipment; fax machine, copier, printer, phone and computer Work Environment • Office environment Benefits • 401k • Medical, Dental and Vision • Generous Paid Time Off and Paid Holidays Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AMME Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. AMME Inc. is a DRUG FREE WORKPLACE
Truck Driver Company - 2yrs EXP Required - OTR - Flatbed - $2k - $2.3k per week - C1 Transportation
C1 Transportation · Lubbock, TX
OTR Flatbed | Average $2,000-$2,300 per week | $5,000 Referral Bonus. C1 Transportation is Contracting Flatbed Drivers to run Over the Road! Must have 3 months flatbed experience in last year. On average, our drivers are taking home between $2,000-$2,300 per week! Who We Are: C1 Transportation,...
Customer Service Representative - State Farm Agent Team Member
State Farm · Lubbock, TX
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Prather - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Establish customer relationships and follow up with customers as needed. • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: • Dedicated to customer service • Able to effectively relate to a customer, answer their questions, and anticipate their needs. • Excellent communication skills to assist customers and coordinate with other agency team members • Proactive in problem-solving BENEFITS: • Hourly pay plus commission/bonus • Growth potential/Opportunity for advancement within my office • Paid time off (vacation and personal/sick days) • Health benefits • Valuable career-building experience My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lubbock, TX and help customers with their insurance and financial services needs, including: • Auto insurance • Home insurance • Life insurance • Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
$160k–$200k/yr
Truck Driver Owner Operator - 1yr EXP Required - OTR - Dry Van - $160k - $200k per year - Forward Air
Forward Air · Lubbock, TX
Class A CDL Owner Operator Truck Drivers. Keep Your Truck Moving. Keep More of What You Earn. You're not just looking for another load, you're looking for consistency, strong earnings and a carrier that respects your business! We work with professional Owner Operators who want reliable freight,...
Driver Helper Delivery
Builders FirstSource · Lubbock, TX
Job Opportunity at Builders FirstSource Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. Individuals holding a Medical Marijuana Card are not eligible for this position as it is considered a safety-sensitive position. This position involves tasks that, if performed under the influence of drugs or alcohol, could expose the team member or others to serious bodily injury. This includes roles requiring the operation of machinery, power tools, working at heights, or driving as a regular job function. Purpose Assists Driver in delivering customer orders; assists in loading and off-loading product; or drives pilot vehicle for oversize loads. May deliver customer orders using a company van or pickup truck under 10,000 GVW. Work is performed under the direction of department supervisor or manager. Does NOT require a Commercial Motor Vehicle license. Essential Duties and Responsibilities • Assists with loading and appropriately securing product onto or inside delivery vehicle using motorized or non-motorized material handling equipment. • Assists Driver in delivering and off-loading product at customer facility. With assistance from Driver will carry product (i.e., drywall, windows, doors, etc) to a designated area at the customer site. • Delivers customer orders to customer site using a company van or pickup truck. Obtains signed proof of delivery. • Drives pilot vehicle for oversize loads, ensuring compliance with appropriate safety regulations. • Inspects and maintains delivery vehicles to ensure safety and compliance with regulatory requirements. • Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. • Other duties may be assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Minimum Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or General Education Degree (GED) and one (1) year experience performing these or similar tasks, or equivalent combination of education, training or experience. Valid driver's license required. Competencies • Good verbal and written communication skills • Ability to read and understand maps, routes, road signs • Excellent customer service skills • Ability to read and understand machine and equipment diagrams and system schematics • Knowledgeable of escort service regulations • Knowledge of basic math and measurement skills • Knowledge of and ability to use motorized and non-motorized material handling equipment • Must have a valid driver's license. Work Environment / Physical Activity • While performing the duties of this job, the employee regularly rides in a truck delivering product to customers. Works in all types of weather. The noise level in the work environment is usually moderate. • Must be able to lift and carry up to 100 pounds frequently and on occasion may be required to lift and carry, with assistance, up to 200 pounds. • May be required to perform specific tasks that involve climbing, lifting, pushing or kneeling. • Must be able to climb up and down into cab, twist torso for 360 degree visibility, use arms to operate controls, etc. At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple provide great plans that help you and your family to live happier, healthier and more secure lives. Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.