Virtual Interview for Patient Service Representative July 29th
UC Health · Slaton, TX
Job description(tap to read)
Job Description The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care. Responsibilities Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Front Office Flow: • Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation. Pre-Registration Process: • Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed. Registration Process: • Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments Follow standard consenting workflow. Insurance Coordination: • Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Qualifications • Minimum Required: High School Diploma or GED. • Preferred: Associate's Degree. • Minimum Required: 0 - 6 Months equivalent experience. • Preferred: 1 - 2 Years equivalent experience.
$83k/yr
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U.S. Xpress - OTR · Slaton, TX
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Call Center Agent (CSR) Job Location: Aliso Viejo, CA Position Type: Regular Full-Time, Direct Placement Work Location: Remote (California Residents Only) Compensation: $20.00/hr- $25.00/hr (CWE) Overview Our client is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, they deliver an exceptional patient experience through advanced technology and a team of highly skilled, experienced surgeons - trusted by more than 3,000 referring eye doctors nationwide. We are seeking a Call Center Agent to join the team! This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation, as well as the handling of all other call types with empathy and a patient-centric focus. You'll support patients across the organization's many locations nationwide, helping with everything from scheduling and rescheduling to prescription questions, post-procedure guidance, and connecting patients to the right level of care quickly and confidently. This is an on-site position in Aliso Viejo, CA, with structured training to set you up for success from day one. Responsibilities • Answer telephone promptly in a polite and professional manner and exceed patient satisfaction. • Able to answer questions succinctly and professionally and evaluate when to escalate. • Ensure patients are booked for consultation during their first call to • Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in. • Place outbound calls timely and with enthusiasm to assist • Research and resolve issues to ensure patient retention and satisfaction. • Use sound judgment and empathy in handling calls, especially with upset patients. • Schedule appointments correctly-servicing multiple centers. • Maintains knowledge of company products and customer service processes • Ability to handle a Call Center environment: work quickly and multi-task. Qualifications • 2+ years of experience in a high-volume call center preferred but willing to train the right person. Backgrounds in collections, tax service call centers, or high-end retail tend to translate especially well to this role. • Ophthalmology, dental, or aesthetics/elective procedures experience would be helpful but not required. • Comfortable in a fast-paced, performance-coached, corporate call center environment. • Looking for someone who wants to build a career - many call center team members grow into patient-facing roles after a year or two. • Bilingual is a plus (English/Spanish); Vietnamese or Farsi is also a plus. Why You'll Love It Here • Performance-based bonus incentives • Comprehensive, competitive benefits package • Real opportunities for internal growth and advancement
Outpatient Coding Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday-Friday, normal business hours. It may be necessary, given the business need, to work occasional overtime. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: • Expert knowledge in all facility outpatient coding types: Emergency • Identify appropriate assignment of ICD-10 Codes, CPT and modifiers for facility services while adhering to the official coding guidelines and established client coding guidelines of the assigned facility • Adhere to the ethical standards of coding as established by AAPC and/or AHIMA • Adhere to and maintain required levels of performance in both coding quality and productivity as established by Optum • Understand the Medicare Ambulatory Payment Classification (APC) codes • Query physicians and forms when appropriate • Knowledge of ICD-10, CPT and HCPCS coding systems, strong medical terminology • Knowledge of NCCI edit policies, Medicare LCD and NCD policies • Knowledge of professional ER leveling • Maintain up-to-date coding knowledge by reviewing materials disseminated / recommended by the QM Manager, Coding Operations Managers, and Director of Coding / Quality Management, among others • Participate in coding department meetings and educational events • Additional responsibilities as identified by manager You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED • Professional coder certification with credentialing from AHIMA and/or AAPC (CCA, CCS, RHIA, RHIT, CPC-H/COC, CIC, CCS-P, CPC) to be maintained annually • 2+ years of experience with ICD-10, CPT, facility charging, and modifiers • 2+ years of experience in Emergency Room coding • Intermediate level of experience working with a PC in a Windows environment, including Microsoft Excel (create and edit spreadsheets) and various EMR systems with ease • Intermediate level of attention to detail, accuracy and communication Telecommuting Requirements: • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Ability to keep all company sensitive documents secure (if applicable) • Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.