Client Service Manager
Arthur J Gallagher & · West Des Moines, IA
Job description(tap to read)
IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.OverviewAt Gallagher, we're looking for an Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You'll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.How you'll make an impactYou'll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you'll play a key role in delivering high-quality solutions. You'll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.Here's what you'll do:* Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage* Build and maintain strong relationships with clients through timely responses and strong customer service* Support your team in addressing client risk management needs through consultative conversations and personalized strategies.* Conduct regular audits to ensure compliance with regulations and maintain high service standards.* Maintain accurate and up-to-date client and policy data using Gallagher's systems and performing audits* Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.* Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.* Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.About YouHere's what you'll bring to the role:* Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience* OR-* High School degree/GED with a minimum 8+ years client service and/or claims management experience.* A Property and Casualty Insurance License.* Proficiency in Microsoft Office.* A desire to build relationships and deliver results.* Adaptability and resilience in managing shifting priorities.* A collaborative mindset to work with teams across Gallagher.Compensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:* Medical/dental/vision plans, which start from day one!* Life and accident insurance* 401(K) and Roth options* Tax-advantaged accounts (HSA, FSA)* Educational expense reimbursement* Paid parental leaveOther benefits include:* Digital mental health services (Talkspace)* Flexible work hours (availability varies by office and job function)* Training programs* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing* Charitable matching gift program* And more...The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo
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Sherwin-Williams · West Des Moines, IA
SWDS Driver SWDS Drivers are responsible for delivering products to customers from Sherwin-Williams stores using Company vans or pick-up trucks. Drivers ensure deliveries are complete, packed correctly, and safely delivered to the correct customer. Drivers are accountable for customer satisfaction and for transporting items in a safe, timely manner. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
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Victoria's Secret · West Des Moines, IA
DescriptionA Victoria's Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria's Secret. This role reports to the District Manager.Primary Responsibility:The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates.Direct Reports as assigned (based on store volume):Customer Experience Manager(s), Customer Experience Leads(s), and AssociatesAll Store Leadership Team responsibilities include:Leading and demonstrating company values within the store.Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.Conducting associate observations and associate coaching.Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.Linking results to behaviors and actions to drive top-line sales.Independently managing labor hours within the store to drive top line sales and profit.Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.Demonstrating and leading company policy and procedures.Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.Click here for benefit details related to this position.#J-18808-Ljbffr
Description+ Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs+ Make outbound calls to members about their claims+ Investigate requests and problems, with some assistance from others+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems+ Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed+ Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the clientSkills & QualificationsExperience in health care benefits, insurance claims processing, or medical provider billing preferred but not requiredPrior phone customer service experience requiredJob Type & LocationThis is a Contract to Hire position based out of West Des Moines, IA.Pay and BenefitsThe pay range for this position is $17.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in West Des Moines,IA.Application DeadlineThis position is anticipated to close on Jul 31, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.