Crew Member

Order Entry Technician

Trilogy Health Services · Urbandale, IA

Overview What Our Team Members Value Most • Meaningful Long Term Care work by supporting senior living communities and residents every day • Closed-door pharmacy environment with a team-based workflow and no customer-facing duties • Predictable hourswith flexibility for students to maintain work/life balance • A six-month "blue-badge" training period designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back Responsibilities Life at Synchrony Pharmacy is about meaningful work, supportive people, and a schedule that truly allows for balance. As a long-term care pharmacy, our teams support senior living communities rather than high-traffic retail pharmacies so you can focus on quality, accuracy, and patient care without the pressure of being customer-facing. Qualifications Job Summary An order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role. Roles and Responsibilities • Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system. • Verifies and enters physician information into the system. • Enters new medication orders and enters refills. • Triage, correlates and distributes orders obtained from document imagining software. • Receives and responds to customer complaints and/or issues. • Forwards escalated concerns to the Order Entry Supervisor. • Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary. • Assists specified departments in the preparation and shipment of orders to designated locations. • Evaluates inventory records to determine availability of requested medication. • Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing. • Answers phone calls from customers and provides customer services solutions. • Other duties as assigned. Qualifications Education: High School / GED Experience: 1-3 years Licenses and Certifications Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements. Physical Requirements Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus. #pharmacy

Lincare - - Responsibilities: Follow complete patient orientation checklists during delivery and training; Adhere to assigned routes and schedules; Inspect and maintain delivery vehicle and ensure safety during loading/unloading; Establish and maintain relations with patients and internal team members; Work on-call rotation during evenings and weekends for emergencies

Hy-Vee - - Responsibilities: Delivers products to customers, collects payment, and makes change for payment when necessary.; Maintains vehicle cleanliness, inside and out.; Provides prompt, efficient and friendly customer service.; Returns payments and beginning cash to store.

Additional Considerations (if any): Daytime Shifts • At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Server Department: Market Grille FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Responsible for taking and delivering food and beverage orders to patrons in the Hy-Vee dining setting. Ensures correct and prompt delivery of food. Core Competencies: • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism Reporting Relations Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Homes; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers Positions that Report to you: None Primary Duties and Responsibilities • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. • Makes an effort to learn customers' names and to address them by name whenever possible. • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Collect payments from customers. • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to restaurant staff. • Prepare checks that itemize and total meal costs and sales taxes. • Take orders from patrons for food or beverages. • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. • Present menus to patrons and answer questions about menu items, making recommendations upon request. • Clean tables or counters after patrons have finished dining. • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. • Stock service areas with supplies such as coffee, food, tableware, and linens. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time. • Knowledgeable of all menu items, including bar (where applicable). • Accurately reports tip income Secondary Duties and Responsibilities • Washes dishes as necessary. • Orders product and supplies as necessary. • Performs other job related duties and special projects as required Knowledge, Skills, Abilities, and Worker Characteristics • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables • Ability to do simple addition and subtraction; copying figures, counting and recording • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing Education and Experience • No education requirement. • 0 – 2 years of related work experience Physical Requirements • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Working Conditions The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service. Equipment Used to Perform Job Standard tools and equipment used in a serving environment including Bar code reader, cash register, carving knives, credit card processing machines, paging equipment, POS printers, POS terminals and POS workstations. Contacts Has constant contact with the general public and customers Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.