Medical Records Administration Specialist

$85k–$110k/yr

$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!

Hiring Drivers Now · Danville, VA

Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!

Customer Services Support Operator

Ampcus · Danville, VA

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Services Support Operator Location(s): Cary, NC (Hybrid: Tuesday-Thursday in office) Description Apply now for the position of Customer Account Order Professional, and you will be responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders. This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments. Your role: • Order Management: • Oversee the entire order-to-delivery process for assigned customer accounts. • Ensure accurate and timely entry of customer orders into the system. • Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment. • Customer Relationship Management: • Act as the main point of contact for customer inquiries related to orders including but not limited to written requests and phone inquiries. • Develop and maintain strong relationships with key customer accounts. • Understand process and system complexities to resolve customer issues and concerns professionally in a timely and effective manner. • Understand the customer's internal processes and business needs while delivering solutions within our established processes and business requirements. • Coordination and Collaboration: • Work closely with sales, marketing, logistics, and production teams to coordinate order fulfillment. • Communicate order status, delays, and any issues to customers proactively. • Collaborate with the finance department to resolve any billing or payment issues. • Conduct meetings and presentations to educate healthcare professionals about our processes, systems, and self-service tools. • Data Management and Reporting: • Maintain accurate records of customer orders, accounts, interactions, and transactions. • Generate and act on reports that provide order status, delivery performance, and customer satisfaction. • Analyze order data to identify trends, issues, and opportunities for improvement. • Process Improvement: • Ability to adapt to rapidly changing processes and environments • Identify areas for improvement in the order management process. • Implement best practices to enhance efficiency, accuracy, and customer satisfaction. • Participate in cross-functional projects aimed at improving the overall order-to-cash process. Your expertise: • Education and Experience: • Bachelor's degree in Business Administration, Supply Chain Management, or a related field or equivalent experience. • Minimum of 2-5 years of experience in order management, customer service, or account management. • Skills and Competencies: • Strong understanding of order processing and supply chain management principles. • Proven track record of success in account/customer management. • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. • Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change • Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods. • Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes • Detail-oriented with strong organizational and time-management skills. • Ability to work independently and as part of a team. • Problem-solving skills with a proactive approach to addressing issues. Preferred qualifications: • Experience in the healthcare or medical device industry. • Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint). • Ability to understand complex healthcare products and services and effectively communicate their value to customers. • Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements. Experience Required: • 0-3 years of customer service experience, or an equivalent combination of education and experience Working Hours: • 08:30 AM - 05:00 PM (Hybrid schedule as noted above). Must-Have Skills: • Excel • Customer service experience • Microsoft platforms • Client management systems • Reporting and analysis Nice-to-Have Skills: • SAP Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Sonic Team Member

Sonic Drive In · Danville, VA

Team Member Opportunity At Sonic Drive-In At Sonic Drive-In, we're not just serving up delicious drinks and snacks—we're creating memorable experiences! As a Team Member, you'll play a key role in bringing our mouthwatering menu to life and delighting our customers with exceptional service. Whether you're working as a Carhop, a Cook, running the Fountain, or a Crew Member, you'll be a vital part of our energetic team. Apply today and start creating delicious drinks and unforgettable experiences with Sonic Drive-In! What's in it for you: • Paid training. • Shift meal discounts. • Medical, dental, and vision benefits. • Paid time off (PTO) you can earn and use. • Training and coaching to help you grow your career. • Access to KBP Cares, our company nonprofit that supports employees through unexpected hardships. What you bring to the team: • No experience required - but it's a cherry on the sundae if you have previous experience in customer service, cash handling, food handling, safety, or fast-food. • Flexible availability, including evenings, weekends, and holidays. • Must be at least fifteen (15) years old. • Physical ability to lift and move heavy objects, stand and walk for entire shifts, safely maneuver through compact spaces, and operate restaurant equipment. What KBP adds to the mixer: KBP Drive-In, part of KBP Brands, is a leading restaurant franchise group. Our vision is simple: be a great place to work, a great place to eat, and a great place to own. In just 20 years we've grown to more than 1,000 restaurants across 30+ states, and we're still growing. We seek individuals who share our values and are passionate about inclusion, growth, and building a positive culture. If you want to join an energetic, entrepreneurial company with countless opportunities for personal, professional, and financial growth, a career with KBP is the right fit for you.

Customer Care Coordinator

Ampcus · Danville, VA

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Care Coordinator Location(s): Cary, NC (Remote) Job Summary We are seeking a Customer Care Coordinator to support after-hours service operations in a fast-paced healthcare technology environment. This role is responsible for coordinating customer service activities, managing field resource deployment, and ensuring customer commitments are met through effective planning, communication, and problem-solving. The ideal candidate is highly organized, customer-focused, and thrives in a dynamic environment while managing multiple priorities. Key Responsibilities • Coordinate end-to-end scheduling and deployment of field service resources. • Manage customer communications throughout the service lifecycle. • Schedule service appointments and handle complex customer interactions. • Prioritize service requests to meet customer commitments and service-level expectations. • Coordinate with field managers, service engineers, and technicians to optimize resource utilization. • Monitor capacity planning and adjust schedules to accommodate changing business demands. • Answer and manage customer and field engineer phone calls in a service support environment. • Troubleshoot basic system or application issues and provide first-level user support. • Escalate technical issues to qualified Service Engineers or Service Technicians. • Process customer orders, inquiries, and service requests. • Maintain accurate customer information within company systems. • Assist with equipment ordering and service-related notifications. • Support software platform transitions and complete required training. • Work collaboratively with sales teams and customers to resolve commercial and technical issues. • Participate in resolving customer service and operational issues. Required Qualifications • Bachelor's degree or equivalent work experience. • Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). • Excellent verbal and written communication skills. • Strong organizational, time management, and multitasking abilities. • Demonstrated critical thinking and problem-solving skills. • Ability to work independently with minimal supervision. • Strong attention to detail. • Self-motivated with a high level of initiative and ownership. • Ability to adapt to changing priorities in a fast-paced environment. • Customer-focused mindset with excellent interpersonal skills. Preferred Qualifications • Experience in customer-facing support roles. • Knowledge of SAP is preferred but not required. • Experience in medical device or healthcare environments. • Experience supporting service operations or field service organizations. • Familiarity with dispatching, scheduling, or service coordination. Experience • Approximately 1-3 years of relevant customer service, service coordination, dispatch, or administrative support experience. • Vocational or technical training combined with relevant work experience is also considered. Work Environment • Fully remote position. • Initial onsite training (up to approximately one month) may be required. • Company laptop provided. • Must be comfortable working evening shifts and one weekend day. • Fast-paced environment requiring strong multitasking and prioritization skills. Ideal Candidate This opportunity is ideal for someone who enjoys solving problems, coordinating multiple activities simultaneously, communicating with customers and technical teams, and delivering exceptional service during non-traditional working hours. The successful candidate will be adaptable, dependable, and comfortable working in a dynamic remote support environment. Shift: • 2nd Shift: 3:00 PM - 12:00 AM. • One weekend day required (Saturday or Sunday). • Flexibility to support alternate schedules, including occasional late-night/3rd shift coverage. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.