Warehouse Fulfillment Specialist

Patient Care Coordinator Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring.Connecting. Growing together. The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Working Hours: A 40-hour work week, 4-10 shifts Monday, Tuesday, Thursday, and Friday from 6:45 am to 5:15 pm Location: 3927 Rucker Ave, Everett, WA 98201 (remote after onsite orientation) If you live near Everett, WA, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: • Exhibits empathy, courtesy, competence, efficiency, and care • Schedules appointments and procedures, following standard guidelines • Uses multiple computer and phone systems to fulfill patient needs over the phone • Verifies patient information, while documenting in their Electronic Health Record (EPIC) • Advises patients of their responsibilities regarding insurance and referral information • Greet customers into the practice and provide instruction and/or direction as necessary on the phone • Schedule and coordinate all patient appointments as directed • Prepare all documentation and records with accuracy as directed or necessary for the patient's care • Meet or exceed the performance measures established by the Practice Management Department • Follow establish policy and procedures related to the position • Participate and contribute to a team-based environment • Maintain a team supportive attendance record • Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization • Follow OSHA/WISHA (including usage of PPE) guidelines • Follow HIPAA regulations • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations • Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays • Medical Plan options along with participation in a Health Spending Account or a Health Saving account • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage • 401(k) Savings Plan, Employee Stock Purchase Plan • Education Reimbursement • Employee Discounts • Employee Assistance Program • Employee Referral Bonus Program • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED • One plus years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) • One plus years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records • Must reside in a location near Everett, WA as orientation is onsite • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: • Experience taking inbound and outbound calls • One plus years of experience working knowledge of Epic EMR software Soft Skills: • Ability to work independently and maintain good judgment and accountability • Demonstrated ability to work well with health care providers • Strong organizational and time management skills • Ability to multi-task and prioritize tasks to meet all deadlines • Ability to work well under pressure in a fast-paced environment • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

$85k–$110k/yr

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About the job Customer Service Representative (Remote) Join the growing Arkestro Team! Arkestro is seeking professional and motivated individuals to support customers during their Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and helping navigate customers through their benefits enrollment. In This Temporary Position, You Will • Join an awesome, one-of-a kind team. They will place you on a 'Surge Team' to connect with a group of your peers and a Arkestro mentor • Receive structured 4 weeks of training through Arkestro University • Gain experience using Salesforce, JIRA (their issue management system), Microsoft Office Suite, and other software programs What You Will Do • Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate the software, and helping to resolve any enrollment-related issues • Accurately document each customer interaction in Salesforce • Provide an accurate timeframe for issue resolution if not able to resolve initially • Embody their Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate Who You Are • An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues • Able to quickly learn new technology (with training, of course) • Able to juggle a high volume of calls and multiple projects at a time • A team player who contributes by accomplishing results as needed • Motivated to grow your career at one of the most innovative, visionary software companies Remote Work Requirements • Private work environment for the discussion of confidential information • Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc. • High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)

Customer Service Representative This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve newlevels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence. If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer an initial 9 - 10 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home and attendance during training is 100% mandatory. Primary Responsibilities: • Serve as a trusted resource by providing exceptional service and support to members and/or providers • Answer incoming inquiries and determine the appropriate assistance needed • Listen actively, ask thoughtful questions, and accurately document information in multiple systems • Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up • Navigate multiple applications and resources to gather information and resolve inquiries efficiently • Communicate complex information in a clear, simple, and easy-to-understand manner • Collaborate with teammates and business partners to deliver effective solutions and positive outcomes • Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance • Continuously learn and apply new skills, processes, and industry knowledge to support success You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age or older • 1+ years of customer service experience in an office or professional setting • Experience with using computers as primary work tool • This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch). • Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Flexibility to work any of our full time (40 hours/week), 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST, Monday - Friday Preferred Qualifications: • Customer service call center experience • Experience in a healthcare, insurance, medical, or dental environment • Experience with researching or processing healthcare claims • Experience with navigating multiple systems while assisting customers • Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Soft Skills: • Demonstrated commitment to delivering exceptional service experiences • Communicates with empathy, professionalism, and authenticity to create positive interactions • Uses thoughtful listening and effective questioning techniques to understand and address customer needs • Applies resourcefulness and sound judgment to identify solutions and navigate complex situations • Handles sensitive and difficult situations with composure, respect, and a focus on resolution • Maintains a high level of accuracy and attention while managing multiple priorities • Effectively utilizes technology and digital tools to support customers and achieve business goals • Adapts quickly to changing priorities, new information, and evolving customer needs • Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge • Contributes to a culture of collaboration, inclusion, and customer-first excellence *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.