Customer Service Representative (Omnicare)
CVS Health · Centralia, WA
Job description
Customer Service Representative We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Customer Service Representative is a phone-based role. This person serves as a primary point of contact for long-term care residents, responsible parties, and facility partners. This role is responsible for providing exceptional customer support while ensuring billing accuracy, account reconciliation, payment processing, and compliance with company policies and regulatory requirements. The Customer Service Representative will work closely with customers to resolve account inquiries, verify billing and insurance information, and support organizational initiatives designed to enhance the customer experience and operational effectiveness. Primary Responsibilities • Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns. • Collect, review, and verify account-specific information, including billing details, insurance coverage, payer information, and applicable coding. • Update, maintain, and document customer account activities within designated work campaigns and servicing platforms. • Review account status to verify accuracy, identify discrepancies, and take appropriate action to progress accounts toward resolution. • Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances. • Process customer payments accurately and perform follow-up activities to ensure proper posting and account resolution. • Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner. • Maintain detailed and accurate documentation of all customer interactions and account activity. • Ensure compliance with all federal and state regulations, company policies, privacy standards, and departmental procedures. • Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals and leadership-directed objectives. • Collaborate with internal departments to resolve customer concerns and improve overall service delivery. • Meet established performance, quality, and productivity standards while delivering a positive customer experience. • Perform other duties as needed. Required Qualifications • 1+ year of experience in a high-volume call center environment. • 1+ year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D. • 1+ year of experience in a remote, work-from-home environment. • Demonstrated proficiency in working multiple systems simultaneously, as well as with Microsoft Office (Outlook, Word, Excel). Preferred Qualifications • Previous experience in a long-term care and/or pharmaceutical environment. • Strong written and verbal communication skills. • Demonstrated professional demeanor in all communications. • Excellent attention to detail. • Strong administrative and data entry skills. • Ability to build relationships with customers and members. • Excellent customer service skills. • Strong problem-solving, investigative, and conflict-resolution skills. • Associate's degree. Education • High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.
More jobs in Centralia, WA
CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)
Hiring Drivers Now · Centralia, WA
Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!
Licensed Psychiatric Mental Health Nurse Practitioner
Headway · Centralia, WA
" Licensed Psychiatric Nurse Practitioner Wage: Up to $206.36/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state of New Jersey Schedule: Monday-Friday 8:00 am-5:00 pm Pay Rate: $17.66 an hour Position Overview We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs. Key Responsibilities · Review and process energy efficiency incentive applications for accuracy and eligibility · Finalize approved energy applications and ensure accurate payment processing · Provide inbound and outbound customer support via phone and online chat · Assist applicants and program participants with program questions and application status · Perform back-office processing support for utility clients and their customers · Maintain a high level of accuracy while managing repetitive data and detailed information Required Skills & Qualifications · Strong attention to detail and ability to focus on repetitive data-driven tasks · Excellent customer service and communication skills (verbal and written) · Ability to work independently in a remote environment · Comfort working in a technical or regulated setting · Basic computer proficiency and ability to navigate multiple systems Preferred Qualifications · Previous customer service, call center, or data processing experience · Experience in utilities, energy efficiency programs, or technical customer support · Familiarity with CRM systems or application processing platforms Work Environment · Fully remote (work from home) · Structured, process-driven role with consistent daily tasks · Supportive team focused on accuracy, service quality, and customer satisfaction Why Join Us? · Make a meaningful impact by supporting energy efficiency initiatives · Stable remote work opportunity · Be part of a knowledgeable and dedicated energy services team Pay Details: $17.66 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.