$16–$29/hr
Customer Service Representative
UnitedHealth Group · Centralia, WA
Job description
Remote Position This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule or will be discussed on your first day of employment. Primary Responsibilities: • Demonstrate understanding of internal / external factors that may drive caller questions / issues (e.g., recent plan changes, mass mailings, call directing / rerouting, weather emergencies) • Ask appropriate questions and listen actively to identify underlying questions / issues (e.g., root cause analysis) • Gather appropriate data / information and perform initial investigation to determine scope and depth of question / issue • Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed • Proactively contact external resources as needed to address caller questions / issues (e.g., providers, labs, brokers) • Utilize appropriate knowledge resources to drive resolution of applicable questions / issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, SharePoint) • Identify and communicate steps / solutions to caller questions / issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes) • Offer additional options to provide solutions / positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays) • Make outbound calls to resolve caller questions / issues (e.g., to callers, providers, brokers, pharmacies) • Drive resolution of caller questions / issues on the first call whenever possible (e.g., first-call resolution, one-and-done) • Ensure proper documentation of caller questions / issues (e.g., research conducted, steps required, final resolution) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools • Health care experience with primary / specialty appointments OR health plans • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday, including the flexibility to work occasional overtime given the business need Preferred Qualifications: • Bilingual fluency in English and Spanish • Experience with working in EPIC system • Experience with working in a remote position Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) • Ability to connect directly into internet - via hard wire (either directly to modem or router) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
More jobs in Centralia, WA
CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)
Hiring Drivers Now · Centralia, WA
Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!
Licensed Psychiatric Nurse Practitioner
Headway · Centralia, WA
" Licensed Psychiatric Nurse Practitioner Wage: Up to $206.36/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
COME GROW WITH US!! MUST live in states KY, IN, SC, WV, AL, VA, MD, OH, TN or FL to qualify! Full Time Work Hours Or Shift: Monday - Friday, 9 am - 6 pm Salary: $16-$17 per hour Location: Fully Remote Weed Man is the fastest growing lawn care company. As we continue our successful growth, now is the perfect time for you to join our amazing team. Together, with the greatest products, service, and employees in the world, Weed Man Louisville will continue to be Louisville's choice when it comes to selecting a lawn care professional. Come to work with your passionate, enthusiastic attitude, and you will experience the thrill of being a part of a winning team as well as being rewarded with many opportunities for personal growth! Excellent phone & organizational skills are a must. Computer skills, the ability to perform multiple tasks, & keen attention to details required for our fast-paced office. As our Customer Service Representative professional, you will be responsible to work closely with our Sales, Technical, and Administrative managers to coordinate and process numerous duties, as well as answering a large volume of incoming phone calls and addressing the needs of those callers. You will interact with customers by phone, text and email to answer questions, resolve concerns, collect accounts receivable, verify customer information, and make phone sales. Please apply if you are a highly motivated and passionate individual looking for a great opportunity who meets the following job requirements: • Excellent oral & written communication skills • Advanced problem-solving skills • Proven time management • Ability to perform multiple tasks simultaneously, accurately, & in correct priority • Previous customer service experience Technology Requirements • High Speed Internet • Webcam • Noise Canceling Headphones • Desktop/Laptop (No Chromebooks) • Distraction Free Workspace • 2 Monitors highly preferred but not required As an associate, you will enjoy: • Ability to work independently and as part of a team • Health Benefits • Competitive Salary and Bonus Program • Industry and Company Training • Advancement Opportunities Job Type: Full-time Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance • Holiday pay • Work from home Work Location: Remote
We are so glad you are interested in joining Sutter Health! Position Overview: Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely informationutilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information. Additional Requirements: DISCLAIMER 1 • This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required. EDUCATION • HS Diploma or General Education Diploma (GED) PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN • Medical and Healthcare experience is PREFERRED • 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc) • 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs. SKILLS AND KNOWLEDGE • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing. • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline. • Requires the ability to work with and maintain confidential information. • Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. • Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. • Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives. • Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners. PAY RATE RANGE DISCLAIMER • "A" States: California, New Jersey, Washington • "B" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia • "C" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah SHIFTS • Variable Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: None Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $22.79 to $24.91 / hour. A State Pay Range Pay Range is $25.32 to $27.67 / hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.