Remote - Healthcare Call Center Representative

CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)

Hiring Drivers Now · Centralia, WA

Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!

Overview **CENTRAL TEXAS ONLY** In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling (medical (primary care and specialty), dental and behavioral health), providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed. Responsibilities Essential Duties: • Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. • Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. • Maximize CommUnityCare resources through efficient scheduling practices. • Appoint and know protocols/practices for CUC specialty clinics. Use independent judgement combined with protocols to appoint a variety of specialty clinics across the organization. • Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process. • Identify urgent scheduling needs and prioritize them with the appropriate clinic. • Resolve patient inquiries, including explanation of: • Benefits and eligibility information • Billing and payment options • PCP selection • Specialty clinic protocols and procedures • Authorization for treatment • Facilitate connection to financial screening services. • Perform other duties as assigned. • Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. Maintain strict confidentiality of personal health information (PHI). • Maintain patient experience metrics (including talk time, wrap up time, call abandonment, wait time between incoming calls and wait time before call is answered) below targeted levels. • Obtain satisfactory scores on PNC-related items on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home (PCMH) and any other survey tool. • Schedule appointments accurately and efficiently, using established guidelines for open access and load leveling. • Understand intricacies of specialty appointing, protocols, and appoint to a variety of specialty procedure schedules. • Follow standardized patient scheduling practices, utilizing telephone scripts as provided. • Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. • Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. • Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. • Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times Knowledge/Skills/Abilities: • Knowledge of appointment scheduling and insurance verification procedures. • Minimum 6 months experience appointing primary care for CommUnityCare • Must meet or exceed metric evaluation scores • Ability to implement Open Access principles, including load leveling. • Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager/supervisor. • Working knowledge of the EPIC EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel. • Bilingual (English/Spanish) strongly preferred • Ability to multitask while working in a fast-paced environment. Qualifications MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: • Minimum of 1 year previous experience in a medical or call-center setting required. • Previous scheduling, registration, billing, or administrative assistant experience preferred

Customer Service & Data Entry Associate • Core business hours: 8:00 AM - 6:30 PM CST • Weekly schedule assigned by leadership team • Flexibility required due to rotating responsibilities Job Summary We are seeking a Customer Service & Data Entry Associate to support a fast-paced, multi-channel customer support environment. This role involves a combination of data entry, customer service, order processing, and light retail support. The position supports both business-to-business (B2B) and business-to-consumer (B2C) customers across multiple product lines, including optical and specialty retail products. In this role, you will assist customers with product selection and purchasing, process orders, resolve issues, and ensure accurate recordkeeping and exceptional service delivery. Some responsibilities will also include in-person customer interaction in a retail/pro shop environment. Key Responsibilities Customer Service & Order Support • Respond to customer inquiries via phone and email • Process incoming orders, web orders, prebooks, and backorders • Handle warranty requests and return merchandise authorizations (RMA) • Resolve shipping issues and order discrepancies • Support both B2B and B2C customer accounts • Assist with account verification and order approval processes • Maintain accurate customer and dealer records Data Entry & Administrative Support • Perform accurate and timely data entry tasks • Maintain and update customer databases and records • File and organize warranty and compliance documentation • Support special projects as assigned • Assist in verifying account balances and order statuses Retail / Pro Shop Support (as needed) • Greet customers in a professional and welcoming manner • Assist customers in selecting frames, lenses, and accessories • Provide product recommendations based on customer needs • Educate customers on product features and options • Process transactions using POS systems • Open and close store operations following procedures • Maintain clean, organized, and presentable displays Cross-Functional Collaboration • Partner with internal departments to resolve customer issues • Provide backup support to other customer service teams • Adapt to rotating assignments between email, phone, and in-person support Required Skills & Qualifications • 0-3 years of customer service experience preferred • High School Diploma or GED required • Strong communication skills (written and verbal) • Comfortable working on phones for extended periods • Basic computer skills and data entry proficiency • Strong attention to detail and organizational skills • Problem-solving mindset with proactive attitude • Ability to work in a fast-paced, changing environment • Team-oriented and highly reliable Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

Remote Customer Service Representative This position is remote in NY. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work a full-time position requiring 40 hours per week and the scheduled hours of 7:50 am - 4:35 pm EST from Monday through Friday during regular business operations, occasional overtime may be required based on business needs Preferred Qualifications: • Sales OR Account management experience • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) Telecommuting Requirements: • Reside within the state of New York • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.