Call Center Representative
Butler America Aerospace L.L.C. · Lewisburg, TN
Job description(tap to read)
Call Center Representative Location: Lewisburg, TN Job ID: #72717 Pay Range: $14-17 Job Title: Tier 1 Customer Service Representative Job Description: Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. What we help them with: • Dealer referrals to distributors • Provide customers with order information, assistance • Product support: Parts and Equipment • Transactional: Orders, Claims and Invoicing • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: • Answer incoming calls and respond to customers emails • Route calls to appropriate resources • Document all call information according to standard operating procedures • Entering accurate ordering information into a company system. • Comfortable working in fast-paced environments • Strong time management and organizational skills • Proficiency in Microsoft Office Products (Excel, Word) • Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: • Ability to analyze unlike information and draw conclusions/recommendations • Strong verbal, written and inter-personal communication skills • Proficiency in MS Office tools • High degree of self-motivation to address and improve business needs. • Sense of urgency, self-initiative, commitment and sense of ownership is a must. • Superior follow-up and follow-through skills • Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. Minimum Requirements: • High School Diploma required • Agents must type 60+ WPM • Excellent customer service skills • Strong written and oral communication skills • Experience in Microsoft Office Preferred Requirements: • Associate degree (AA, AS, or equivalent two-year post-secondary education). • Minimum of two (2) years of relevant customer service or call center experience. • Familiarity with SAP and Salesforce. Training is 6 weeks long. Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
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Service Center Associate
Eteam · Lewisburg, TN
Job Title: Service Center Associate Location: Seven Hills, OH REMOTE Duration: 9 months Duties: CANDIDATES WILL WORK REMOTE, PREFERRED CENTRAL OR EASTERN TIME ZONE. Training Schedule Starting Monday August 17th, 2026 Monday through Friday 8am-5pm EASTERN 2-week training After Training Hours of Operation: 10am-8pm EST, 7 days a week Rep will work 5 days (1 day will be a weekend day) 8 hour shifts including a 30 minute lunch. Possible Schedules: 10:00am-6:30pm EST 10:30am-7:00pm EST 11:00am-7:30pm EST 11:30am-8:00pm EST Weekends are required - has one weekend day off, one day off during the week Equipment will be provided (desktop, monitors, keyboard, mouse, headset) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. Must have broadband internet service. Must be able to have client computer, telephone and VPN devices plug directly into the router within their home. Must not work over WIFI connection in their home regardless of upload or download speed. Pre Screening Questions Have you ever worked in a call center before? What experience do you have working from home? How comfortable are you using the elements of Microsoft office and using multiple systems at once? If yes, can you give an example from your past experience? What do you like/dislike about your current work environment? Are you able to work a weekend day Have you worked with client before? Provide name of manager, duration, reason behind leaving? QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).