Patient Liaison
AdaptHealth · Lewisburg, TN
Job description(tap to read)
AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in thehealthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you're passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference • Commitment to Our People – Support, Development, and Advancement Opportunities • Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Industry-Leading Care & Innovation • Responsible Environmental Stewardship Position Summary: Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient's financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools. Essential Functions and Job Responsibilities: • Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position. • Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel. • Responsible for maintaining and increasing revenue from hospital/facility orders. • Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients • Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient. • Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment. • Understands issues related to the most cost-effective delivery method for HME ordered. • Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services. • Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys. • Responsible for initiating the insurance verification process and informing patients of their financial responsibility. • Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. • Able to process credit and debit card payments using standard electronic tools. • Responsible for obtaining signatures of patient or caregiver for each piece of paperwork including the delivery ticket, assignment of benefits, care plan, and waiver of liability. • Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary. • Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area. • Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs. • Conducts sales & service rounds within the assigned hospitals, promoting products and services provided by AdaptHealth to all health care professionals that they may encounter daily. • Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources. • Understands and maintains a balanced focus on the most profitable business lines. • Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services. • The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided. • Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site. • Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint. Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations. • Can execute the entire referral process, for all applicable product lines. • Coordinates with other departments to minimize delivery expenses and provide efficient service to customers. • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. • Maintain patient confidentiality and function within the guidelines of HIPAA. • Completes assigned compliance training and other educational programs as required. • Maintains compliance with AdaptHealth's Compliance Program. • Perform other related duties as assigned. Competency, Skills, and Abilities: • Excellent verbal and written communication skills • Excellent presentation skills • Excellent customer service skills • Product and service knowledge • Motivation for sales • Ability to work independently and with a team • Strong analytical and problem-solving skills with attention to detail • Ability to prioritize and manage multiple projects • Possess mental alertness and the ability to properly treat confidential information. • Proficient computer skills and knowledge of Microsoft Office Education and Experience Requirements: • High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred • One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry • The exact job experience considered must be DME, Diabetes, Incontinence Sales. • Valid and unrestricted driver's license in the state of residence Physical Demands and Work Environment: • Must be able to bend, stoop, stretch, stand, and sit for extended periods. • Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use. • The work environment may be stressful at times, as overall office activities and work levels fluctuate. • Subject to long periods of sitting and exposure to the computer screen. • May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens • May be exposed to angry or irate customers, patients, or referral sources. • Ability to utilize a personal computer and other office equipment. • Must be able to lift 30 pounds as needed. • Physical and mental ability to provide clinical assessments • Ability to travel independently throughout the service area. • Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. • Mental alertness to perform the essential functions of the position. Total Rewards & Benefits Program: • Comprehensive medical, dental and vision coverage (eligible first of the month following hire) • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan *Applicable waiting periods apply Requirements Disclosure: • Company conducted Background Check is required for all roles • Company conducted Motor Vehicle Record Check is required for driving roles • Clinical roles require valid licensure/certification, where applicable
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Lewisburg, TN
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Pharmacy Technician
CVS Health · Lewisburg, TN
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and qualityin everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we're helping people on their path to better health- from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day. Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers. The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you! As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State's Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career. Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals! Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process. Required Qualifications • Must be at least 16 years of age • Licensure requirements vary by state • Attention and Focus o The ability to concentrate on a task over a period of time without being distracted • Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers' reactions, and respond appropriately • Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription • Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS: • Remaining upright on the feet, particularly for sustained periods of time • Moving about on foot to accomplish tasks, particularly for moving from one work area to another • Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm • Extending hand(s) and arm(s) in any direction • Bending body downward and forward by bending spine at the waist • Stooping to a considerable degree and requiring full use of the lower extremities and back muscles • Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication • Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts • Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects Preferred Qualifications • Previous experience in a pharmacy, retail, medical, or customer service setting • Previous experience as a Pharmacy Technician • PTCB National Certification Education High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 29 Time Type Part time Pay Range The typical pay range for this role is: $16.50 - $25.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$20–$22/hr
Home Care Intake and Client Services Coordinator (Remote - Michigan) | Temp-to-Perm
Morgan Stephens · Lewisburg, TN
Home Care Intake and Client Services Coordinator (Remote - Michigan) | Temp-to-Perm Pay: $20.00 - $22.00 per hour Location: Remote (Michigan Residents Only) Preference: Candidates located within 25 miles of Troy, MI Schedule: Full-Time | Monday-Friday Daytime Hours Employment Type: Temp-to-Perm About the Opportunity We are seeking a professional, customer-focused Home Care Intake and Client Services Coordinator to join our growing healthcare services team. This position serves as the first point of contact for individuals seeking home care services. You will answer inbound calls, gather client information, explain available services, schedule assessments, and connect prospective clients with the appropriate local care teams. The ideal candidate has previous home care intake or scheduling experience along with experience working in a call center or remote telephonic customer support environment. This role is perfect for someone who enjoys helping people, thrives in a fast-paced remote setting, and delivers exceptional customer service over the phone. Although this is a remote position, candidates must reside in Michigan, with preference given to those living within 25 miles of Troy to facilitate training, occasional in-person meetings, and future operational needs. Responsibilities Client Intake & Support •Answer inbound calls from prospective clients, family members, referral sources, and healthcare consumers •Gather and document client information accurately •Explain available home care services •Schedule consultations, assessments, and follow-up appointments •Route inquiries to the appropriate local office or operational team •Provide compassionate, professional customer service on every interaction Customer Service & Communication •Communicate effectively by phone, email, text, and virtual platforms •Respond to inquiries promptly and professionally •Follow up with prospective clients and referral sources •Help individuals understand available services and next steps Documentation & Data Management •Maintain accurate records within CRM and intake systems •Document all client interactions and communications •Track inquiries, referrals, and follow-up activities •Ensure data accuracy and completeness Problem Resolution •Address client questions and concerns •Escalate complex situations appropriately •Collaborate with internal teams to ensure a positive client experience Qualifications •Home care intake, client services, or scheduling experience required •Previous call center, remote customer service, or high-volume inbound phone support experience required •Must reside in the State of Michigan •Candidates located within 25 miles of Troy, MI are strongly preferred •Excellent verbal communication and active listening skills •Strong organizational and time management skills •Ability to work independently in a remote environment •Comfortable learning new software systems and technology •High-speed internet connection and dedicated home workspace Preferred Qualifications •Home care industry experience •Healthcare customer service experience •Medical scheduling or patient access experience •Intake or referral coordination experience •Medicaid, Medicare, or Managed Care experience •Bilingual English/Spanish is a plus What We Offer •Competitive hourly compensation of $20.00-$22.00 per hour •Fully remote work environment •Weekly pay •Temp-to-perm opportunity with long-term career growth •Comprehensive training and ongoing support •Professional development opportunities •Benefits available in accordance with eligibility requirements •Opportunity to make a meaningful impact by helping individuals access home care services Apply Today If you have experience in home care intake or scheduling, enjoy providing exceptional customer service in a remote, phone-based environment, and live in Michigan, we'd love to hear from you.
Remote Customer Service Representative At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. • Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work a full-time position requiring 40 hours per week and the scheduled hours of 7:50 am - 4:35 pm EST from Monday through Friday during regular business operations, occasional overtime may be required based on business needs Preferred Qualifications: • Sales OR Account management experience • Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) • Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) Telecommuting Requirements: • Reside within the state of New York • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.