Patient Navigator
AmeriPharma · Abilene, TX
Job description(tap to read)
Patient Navigator The Patient Navigator serves as the primary point of contact for prospective and existing patients, providing exceptional customer service while guiding individuals through the patient journey. This role is responsible for managing patient inquiries, coordinating communication, educating patients on available products and services, supporting the sales and clinical teams, and ensuring a seamless patient experience from initial contact through ongoing follow-up. Work Environment • 100% remote position • Standard business hours with occasional overtime based on business needs. Schedule: 9:30am - 6:00pm PST Compensation: $20 to $22 Hourly plus Commission, DOE Essential Duties and Responsibilities • Receive, qualify, and track patient leads through the organization's CRM or lead management system. • Contact prospective, current, and previous patients to provide education, answer questions, and generate new patient opportunities. • Conduct outbound calls to follow up on patient inquiries, referrals, and ongoing patient needs. • Serve as the first point of contact for patients by responding promptly to incoming phone calls, emails, and online inquiries. • Build positive relationships with patients, providers, referral sources, and internal departments. • Develop strategic outreach plans to support patient engagement and departmental objectives. • Meet or exceed established call volume, response time, and performance metrics. • Promote company products and services while maintaining compliance with company policies and applicable regulations. • Maintain accurate and timely documentation of all patient interactions within designated systems. • Document patient feedback and communicate recommendations for service and process improvements. • Support continuous quality improvement initiatives to enhance the patient experience. • Assist with patient satisfaction surveys and other customer feedback initiatives. • Collaborate with clinical and operations teams to ensure efficient patient support and care coordination. • Maintain confidentiality of patient information in accordance with HIPAA and company policies. • Maintain regular attendance and punctuality. • Comply with all company policies, procedures, and regulatory requirements. • Report concerns, issues, or departmental inquiries to the Senior Patient Navigator Supervisor or Manager. • Perform other duties as assigned. Qualifications Education • High School Diploma or GED required. • Associate's degree or Bachelor's degree in Healthcare Administration, a related field preferred. Experience • Minimum of 1–3 years of customer service, healthcare, patient support, call center, or sales support experience. • Experience working in a healthcare environment preferred. • Experience using CRM systems or Electronic Health Record (EHR) systems preferred. Knowledge, Skills, and Abilities • Excellent verbal and written communication skills. • Strong customer service and relationship-building skills. • Ability to manage multiple priorities in a fast-paced environment. • Strong organizational and time management skills. • Proficiency with Microsoft Office (Outlook, Word, Excel, Teams). • Experience with CRM and patient management software preferred. • Strong attention to detail and documentation accuracy. • Ability to work independently and collaboratively. • Professional telephone etiquette and active listening skills. • Knowledge of HIPAA regulations and patient confidentiality requirements. Performance Expectations Performance in this role will be measured by: • Timely response to patient inquiries. • Patient satisfaction and quality of service. • Lead conversion and patient engagement metrics. • Call quality and productivity goals. • Accurate and complete documentation. • Compliance with HIPAA and company policies. • Effective collaboration with internal departments to support positive patient outcomes. AmeriPharma's Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website; Requisition ID: 20204 Remote Work Available: No Job Title: Dispensary Associate - Part-Time Department: Retail Reports To: General Manager FLSA Status: Regular Non-Exempt Pay: $14.50 an hour (position is also eligible for tips) See the full job description and more information on retail positions at Trulieve | Retail Job Openings or Position Summary: The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience. KEY DUTIES AND RESPONSIBILITIES: • Provide exceptional customer service to customers, guests, and coworkers. • Provide empathy and compassion to patients. • Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge. • Assist Managers and Shift Supervisors with returns in accordance with company policy. • Prepare and process patient orders in a timely and efficient manner. • Follow Trulieve Policies and Procedures. • Work directly with the leader on duty to enhance the customer experience. • Assist customers with any product or device issues. • Work with leadership and management to find solutions to customer issues. • Document customer issues and concerns on the customer's profile. • Maintain a clean and well-stocked workstation throughout the shift. • Any other task(s) as assigned by Management. *Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.* ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED: • Must possess a valid driver's license and clear driving record to fulfill delivery driver role • Follow all Trulieve Policies and Procedures as delivery associate ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT: • Assist with processing all online orders, including deliveries, in a 2-hour timeframe. SKILLS AND QUALIFICATIONS • High-school diploma or equivalent and experience in the field or in a similar field. • Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV). • Prior experience, preferably in retail and/or customer service area is a plus. • Must have prior cash handling experience. • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels. • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form. • Must be able to work effectively without supervision and in a team environment. • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion. • Able to understand and follow written/oral instructions. • Ability to interact with customers and team members respectfully and politely. • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices. • Must possess the mental and physical capacities necessary to perform the job duties. • Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role. • Must be able to pass a comprehensive background record check. Additional Requirements: • Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility. Physical Requirements: While performing the duties of this job, the employee is: • Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices: • Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl) • Occasionally required to remain in a seated position. Work Schedule: • Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays • A comprehensive benefits package including paid time off is offered with this position. This position will work up to 25 hours per week and will be available "after hours" based on business needs Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer - Trulieve Supports a Drug-Free Workplace Job Title: Dispensary Associate - Part-Time Department: Retail Reports To: General Manager FLSA Status: Regular Non-Exempt Pay: $15.15 an hour (position is also eligible for tips) See the full job description and more information on retail positions at Trulieve | Retail Job Openings or Position Summary: The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience. KEY DUTIES AND RESPONSIBILITIES: • Provide exceptional customer service to customers, guests, and coworkers. • Provide empathy and compassion to patients. • Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge. • Assist Managers and Shift Supervisors with returns in accordance with company policy. • Prepare and process patient orders in a timely and efficient manner. • Follow Trulieve Policies and Procedures. • Work directly with the leader on duty to enhance the customer experience. • Assist customers with any product or device issues. • Work with leadership and management to find solutions to customer issues. • Document customer issues and concerns on the customer's profile. • Maintain a clean and well-stocked workstation throughout the shift. • Any other task(s) as assigned by Management. *Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.* ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED: • Must possess a valid driver's license and clear driving record to fulfill delivery driver role • Follow all Trulieve Policies and Procedures as delivery associate ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT: • Assist with processing all online orders, including deliveries, in a 2-hour timeframe. SKILLS AND QUALIFICATIONS • High-school diploma or equivalent and experience in the field or in a similar field. • Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV). • Prior experience, preferably in retail and/or customer service area is a plus. • Must have prior cash handling experience. • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels. • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form. • Must be able to work effectively without supervision and in a team environment. • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion. • Able to understand and follow written/oral instructions. • Ability to interact with customers and team members respectfully and politely. • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices. • Must possess the mental and physical capacities necessary to perform the job duties. • Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role. • Must be able to pass a comprehensive background record check. Additional Requirements: • Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility. Physical Requirements: While performing the duties of this job, the employee is: • Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices: • Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl) • Occasionally required to remain in a seated position. Work Schedule: • Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays • A comprehensive benefits package including paid time off is offered with this position. This position will work up to 25 hours per week and will be available "after hours" based on business needs Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer - Trulieve Supports a Drug-Free Workplace Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
Become a part of our caring community The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served. In this role, you will address members housing concerns and connect them with community resources. This will include helping with completion of applications, identifying housing vacancies, adding members to wait lists. Additionally, you will help members with understanding and utilizing their housing benefits in partnership with the community and including policies related to the Medicaid population. This is a field role and you will need to travel up to 25% to member homes and facilities. You will report to a Manager of Care Management. The Community Health Worker (CHW) 1 serves as a key member of our care teams, applying a hands-on approach to member engagement. The CHW 1 supports case management functions. It addresses social determinants of health (SDOH) needs, improves self-management of chronic conditions, navigates the healthcare system, and promotes prevention and health education tailored to the needs of the communities we serve. You will leverage your knowledge of the community and shared life experiences to close gaps in care. • Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment. • Assist members in navigating healthcare and social service systems, coordinating access to basic needs with a focus on housing (e.g., housing, food, income, and transportation). • Identify and address barriers to housing, ensuring members can attend their appointments. • Provide social support to boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member. • Support member independence through appropriate education and coaching. • Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs. • Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps. • Regularly travel to conduct member visits and community-based visits as needed to ensure effective program administration. • Work collaboratively with other associates as a member of the care support team. Use your skills to make an impact Required Qualifications • Must reside in the state of South Carolina • Able to travel up to 25% • Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels) • Proficiency in Microsoft Office such as (Teams, Excel, PowerPoint, Outlook, Word) • Build rapport with members and community partners • Respect for cultural and demographic diversity • Strong written & verbal communication skills and advocacy for members at all care levels • Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work Preferred Qualifications • Community Health Worker training and/or certificate or willingness to complete within one (1) year • Bachelor's degree in social work or related field • Familiarity with state Medicaid program guidelines • Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy Additional information Work-At-Home Requirements: To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. • Satellite, cellular and microwave connection can be used only if approved by leadership. • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format: As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions you may answer via by phone or computer, and you will provide recorded or text message responses to each question. Some of the questions may require longer responses and using a computer vs phone to type responses may work best. You should anticipate this interview to take about 15-20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Why Humana? Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities TB Statement: This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement: This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Medicaid Mileage Reimbursement: We provide mileage reimbursement for work-related travel. Eligible mileage includes: • Travel from your home to your first work location of the day. • Travel between client or assignment locations during the workday. • Travel from your final work location back to your home. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service
ProSidian Consulting · Lewisburg, TN
Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] ProSidian seeks a Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] for Speakers Bureau (Keynote/Guest Speaker) on a Exempt 1099 Contract: No Overtime PayBasis Contract Contingent generally located across the CONUS - Texas (Remote W/ Travel or Virtual) Across The South Central Region supporting an education-centered state organization that targets outcomes via leadership, instruction, training, and diverse, transparent, partnership-driven procurement practices. We seek Customer Service Speakers Bureau (Keynote/Guest) Speaker candidates with relevant Education, And Academia Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Education, And Academia Sector Clients such as ESC1. This as a Contract Contingent or Contract W-2 (IRS-1099) Marketing And SERVQUAL Customer Service Functional Area / Swim Lane / Category Discipline Professional - Speakers Bureau (Keynote/Guest Speaker) Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. Job Overview Provide services and support as a Customer Service Keynote/Guest Speaker [Speakers Bureau (Keynote/Guest Speaker)] in the Education, And Academia Industry Sector focussing on Human Capital Solutions for clients such as Texas Education Agency (TEA) | Region One Education Service Center (ESC1) Generally Located In CONUS - Texas (Remote W/ Travel or Virtual) and across the South Central Region (Of Country/World). ProSidian Speakers Bureau delivers expert-led, purpose-driven keynote and guest speaking engagements that align strategic messaging with event objectives—empowering audiences through impactful communication by industry leaders, subject matter experts, and thought influencers across conferences, academic forums, corporate summits, and community events. Marketing And SERVQUAL Customer Service Category Speakers Provides targeted content and insights tailored to Customer Service / Customer Loyalty Topic Areas while collaborating with a Speakers Bureau (Keynote/Guest) as part of a General/Other Functional Area / Swim Lane / Category Discipline/Category with the objective(s) of engaging audiences through expert knowledge, real-world experience, or motivational storytelling. Delivers value by educating, inspiring, and energizing event participants. Often aligned with the event theme or goals to reinforce key messages. Customer Service / Customer Loyalty speakers specialize in delivering compelling insights, stories, or strategies within their area of expertise. They engage audiences through education, motivation, and actionable guidance rooted in their field. Responsibilities and Duties - Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] Deliver impactful, purpose-driven customer service speaker sessions that engage, inform, and inspire diverse audiences. Customer service involves creating positive, solution-oriented experiences for clients and end-users across industries. It includes communication, empathy, responsiveness, and systems that build loyalty and satisfaction. Speakers address service excellence, team training, and customer-centric business strategies. Design and deliver presentations, customize content, engage with audience Q&A, and represent core themes aligned with customer service subject matter topics and themes. The role(s) are located in the South Central Region is at or near CONUS - Texas (Remote W/ Travel or Virtual). Initially identified Work Site Address (Subject to Change or Working Remotely): 1801 9th Ave N, Texas City, TX 77592 Qualifications Desired Qualifications For Customer Service Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service [ESC1Q152] (ESC1Q152) Candidates: Recognized subject matter expertise, excellent communication, and proven engagement outcomes. Bachelor's degree minimum; advanced degree preferred depending on topic area. 5–10 years of relevant speaking, industry, or subject experience. Skills Required Primarily focused on Professional and Management Development Training initiatives and aligned with Speakers Bureau (Keynote/Guest Speaker) activities Marketing And SERVQUAL Customer Service Functional Area Activities. Public speaking, storytelling, audience engagement, adaptability. Competencies Required Emotional intelligence, strategic communication, cultural competence. Ancillary Details of the Roles Contribute to speaker bureau knowledge base and mentoring junior speakers. Collaborate with event teams to align messaging and logistics for optimal audience impact. Other Details Availability for in-person and virtual events, flexibility in schedule, alignment with client objectives. Additional Information Core Competencies * Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader * Leadership – ability to guide and lead colleagues on projects and initiatives * Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people * Communication – ability to effectively communicate to stakeholders of all levels orally and in writing * Motivation – persistent in pursuit of quality and optimal client and company solutions * Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams * Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications * Organization – ability to manage projects and activity, and prioritize tasks Other Requirements * Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary * Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors * Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together * Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference * Willingness - to constantly learn, share, and grow and to view the world as their classroom Benefits and Highlights At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following: Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com) and Dental Plan (Ameritas - www.ameritas.com). 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts &
SHIFT: Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. Responsibilities The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. • Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker • Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers • Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed • Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns • Consults with Supervisor or Team Lead on complex and unusual problems • Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards • Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution • Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way • Explain our products and offerings to our customers to ensure compatible with customer conditions • Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process • Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times Qualifications • High school diploma, GED or equivalent, or equivalent work experience, preferred • 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized • Previous experience working in a remote/work from home setting is preferred • Prior experience working with Microsoft Office is preferred • Prior experience working with order placement systems and tools preferred • Customer service experience in prior healthcare industry preferred • Root cause analysis experience preferred • Familiarity with call-center phone systems preferred • Excellent Phone Skills with a focus on quality • Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA What is expected of you and others at this level • Applies acquired job skills and company policies and procedures to complete standard tasks • Works on routine assignments that require basic problem resolution • Refers to policies and past practices for guidance • Receives general direction on standard work; receives detailed instruction on new assignments • Consults with supervisor or senior peers on complex and unusual problems REMOTE DETAILS: You will work from home, full-time. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable. • If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming. Upload speed of (10Mbps - Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future. Anticipated hourly range: $15.75/hr. - $18.50/hr. Bonus eligible: NO Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs Application window anticipated to close: 8/21/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here (